Breakfast Room Service (as restaurant was not open before I had to leave).
Everything else - courteous, but very unhelpful staff in resolving issues and making guests feel comfortable. Slow service - room not available on time - view from the room was looking at steampipes. One of my most disappointing hotel stays compared to expectations (and I visit London 6-10x annually). Room was old (it was clean) and not up to date for a luxury hotel.
Fabulous, glamorous, pampered vacation
My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.
Location and service was good
Problem with the room it was very small, offered improved room after two days
A dream stay
Being in a smoking floor
Synonymous with luxury and excellence, The Ritz-Carlton hotel symbolizes the finest in facilities, dining, and services worldwide. The Ritz-Carlton offers maid service twice daily, 24hr in-room dining, a business center and concierge services. The Ritz Carlton, the hotel that grants your wishes and satisfies your needs.
Based on 3,473 reviews
Value for money
Policies vary by room type and provider.