Overview

Sofitel London St James
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6 Waterloo Place, London, SW1Y 4AN, United Kingdom
+44 207 747 2200

AED 1326+

Overall guest ratings

9.2/10 Excellent
Based on 1,540 reviews

Review highlights

  • 9.8
  • 9.4
  • 8.9
  • 6.7

Good to know

  • Clean rooms
  • Nice building
  • Professional service
  • Friendly service

Nearby

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    About

    Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features a restaurant, The Balcon, The Rose Lounge, the St James Bar, a large choice of conference suites and an award-winning spa. Sofitel London St James is an entirely smoke-free hotel.

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    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Childrens programmes
    • Concierge service
    • Currency exchange on-site
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Steam room
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews of Sofitel London St James

    Overall rating

    9.2 Excellent
    Based on 1,540 reviews
    • 9.8 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      9.4 "94% said the reception staff was great."
      7.2 "Housekeeping was great, according to 72%."
      9.5 "95% said the concierge service was amazing."
      10.0 "100% were happy with the room service."
      7.1 "Lovely bar service, according to 71%."
    • 8.9 "Vibe was good."
      8.7 "87% said it was a stylish hotel."
      9.9 "99% enjoyed the friendly atmosphere."
      10.0 "100% thought the hotel was luxurious."
      9.4 "94% enjoyed the lobby entrance."
    • 8.9 "Food is delicious."
      7.8 "78% loved the menu selection."
      8.8 "Yummy desserts, said 88%."
      10.0 "100% loved the dining experience."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      9.4 "94% enjoyed the lobby entrance."
      9.4 "94% thought the architecture was beautiful."
    • 6.7 "Average comfort."
    • 6.7 "Rooms are ok."
      5.8 "For only 58%, the bathroom was ok."
    • 3.8 "Value below average."
      2.1 "79% said the breakfast was too expensive."
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    Overall rating

    9.1 Excellent
    Based on 816 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      9.5 "95% said the reception staff was great."
      7.6 "Housekeeping was great, according to 76%."
      9.6 "96% said the concierge service was amazing."
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
    • 8.8 "Food is delicious."
      7.8 "78% loved the menu selection."
    • 8.1 "Very nice wellness & sports facilities."
    • 8.0 "Breakfast is good."
    • 6.8 "Rooms are ok."
      5.6 "For only 56%, the bathroom was ok."
    • 3.8 "Value below average."
      2.1 "79% said the breakfast was too expensive."
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    Overall rating

    9.2 Excellent
    Based on 539 reviews
    • 9.8 "Terrific location."
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      9.2 "92% said the reception staff was great."
    • 8.9 "Vibe was good."
      9.9 "99% enjoyed the friendly atmosphere."
    • 8.8 "Food is delicious."
    • 8.0 "Breakfast is good."
    • 6.8 "Rooms are ok."
      6.2 "For only 62%, the bathroom was ok."
    • 3.5 "Value below average."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 46 reviews
    • 9.8 "Terrific location."
    • 9.4 "World class service."
    • 6.5 "Rooms are ok."
    • 4.2 "Value below average."

    Overall rating

    9.0 Excellent
    Based on 138 reviews
    • 9.8 "Terrific location."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 8.3 "Amenities are good."
    • 7.6 "Good breakfast."
    • 6.6 "Rooms are ok."
      5.7 "For only 57%, the bathroom was ok."
    • 4.0 "Value below average."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Clean rooms"
    "Nice building"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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