Overview

Sofitel London St James
Best Service Friendliness

6 Waterloo Place, London, SW1Y 4AN, United Kingdom
+44 207 747 2200

AED 1330+

Overall guest ratings

9.2/10 Excellent
Based on 1,699 reviews

Review highlights

  • 9.7
  • 9.4
  • 8.8
  • 6.5

Good to know

  • Professional service
  • Friendly atmosphere
  • Friendly service

Nearby

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    About

    Sofitel London St James offers five-star accommodation in the heart of London's West End. This landmark hotel - consistently rated as one of the best in London - combines traditional British design with contemporary style that is unmistakably French. Located in a grade II listed building, the hotel features a restaurant, The Balcon, The Rose Lounge, the St James Bar, a large choice of conference suites and an award-winning spa. Sofitel London St James is an entirely smoke-free hotel.

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    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Child-friendly
    • Concierge service
    • Currency exchange on-site
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Steam room
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    9.2 Excellent
    Based on 1,699 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      9.0 "90% said the reception staff was great."
      10.0 "100% said the concierge service was amazing."
      7.8 "Housekeeping was great, according to 78%."
      8.0 "80% found the restaurant service to be one of the best."
      10.0 "100% were happy with the room service."
      8.2 "Lovely bar service, according to 82%."
    • 8.8 "Vibe was good."
      9.5 "95% enjoyed the friendly atmosphere."
      8.9 "89% said it was a stylish hotel."
      10.0 "100% thought the hotel was luxurious."
      9.5 "95% enjoyed the lobby entrance."
    • 8.5 "Food is delicious."
      7.5 "75% loved the menu selection."
      8.8 "Yummy desserts, said 88%."
      10.0 "100% loved the dining experience."
    • 8.1 "Very nice wellness & sports facilities."
      9.5 "top-notch fitness area, thought 95%."
    • 6.5 "Rooms are ok."
      5.8 "For only 58%, the bathroom was ok."
      6.7 "Only 67% said rooms were clean enough."
    • 3.8 "Value below average."
      2.9 "71% said the breakfast was too expensive."
      3.9 "The price was too high for 61%."
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    Overall rating

    9.1 Excellent
    Based on 934 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      9.1 "91% said the reception staff was great."
      7.9 "Housekeeping was great, according to 79%."
      10.0 "100% said the concierge service was amazing."
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
    • 8.0 "Amenities are good."
      7.9 "79% thought the building was wonderful."
    • 7.9 "Good breakfast."
    • 6.7 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
    • 3.7 "Value below average."
      2.8 "72% said the breakfast was too expensive."

    Overall rating

    9.3 Excellent
    Based on 560 reviews
    • 9.8 "Terrific location."
    • 9.5 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.9 "89% said the reception staff was great."
    • 8.5 "Food is delicious."
    • 8.0 "Breakfast is good."
    • 6.4 "Rooms are ok."
      6.0 "For only 60%, the bathroom was ok."
    • 3.5 "Value below average."

    Overall rating

    9.1 Excellent
    Based on 50 reviews
    • 9.8 "Terrific location."
    • 9.4 "World class service."
    • 6.3 "Rooms are ok."

    Overall rating

    9.0 Excellent
    Based on 152 reviews
    • 9.7 "Terrific location."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 8.2 "Amenities are good."
    • 7.9 "Good breakfast."
    • 6.3 "Rooms are ok."
      5.7 "For only 57%, the bathroom was ok."
      6.7 "Only 67% said rooms were clean enough."
    • 4.0 "Value below average."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Professional service"
    "Friendly atmosphere"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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