Overview

Phoenix Hotel

1-8 Kensington Gardens Square, London, W2 4BH, United Kingdom
+44 207 229 2494

AED 247+

Overall guest ratings

8.2/10 Excellent
Based on 2,176 reviews

Review highlights

  • 9.8
  • 9.5
  • 9.3
  • 5.8

Good to know

  • Very quiet
  • Clean rooms
  • Great shopping
  • Close to public transport

Nearby

    show all

    About

    The Traditional Phoenix Hotel is located in the Bayswater area of Central London, England. Kensington Palace, the former home of Princess Diana, and leafy Hyde Park are within walking distance. Oxford Street, the county´s major shopping hub, can also be reached on foot. The nearest Tube stations are Bayswater and Queensway. Phoenix Hotel occupies a row of Victorian townhouses along one side of Kensington Gardens square, one of London´s most celebrated garden squares. Reception staff can book sightseeing tours to London Attractions. Complimentary breakfasts are on offer, and there is a comfortably furnished bar. Room service is available. Phoenix Hotel´s 125 guestrooms have complimentary wireless internet access and tea/coffee making facilities.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • No smoking
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Business centre
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 2,176 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      8.9 "Easily accessible by car, said 89%."
    • 9.5 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
      10.0 "100% thought it was a great value."
    • 9.3 "Perfectly clean."
      9.2 "92% said rooms were clean."
      9.6 "96% thought it was clean."
      8.4 "84% said the bathroom was clean."
    • 8.9 "Great service."
      8.4 "84% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      9.5 "Housekeeping was great, according to 95%."
      8.0 "80% were happy with the room service."
    • 8.2 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 5.8 "Rooms are ok."
      6.5 "For only 65%, the bathroom was ok."
      6.0 "Only 60% said the rooms were modern."
      6.8 "Only 68% thought the shower was ok."

    Overall rating

    8.0 Good
    Based on 739 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.5 "Perfectly clean."
      9.4 "94% said rooms were clean."
      9.7 "97% thought it was clean."
      8.6 "86% said the bathroom was clean."
    • 9.5 "Excellent value."
      10.0 "100% thought it was a great value."
    • 8.8 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.6 "Housekeeping was great, according to 96%."
      8.9 "89% thought the service was very professional."
    • 8.1 "Breakfast is good."
    • 5.5 "Rooms are ok."
      6.6 "Beds were acceptable for 66%."
      6.3 "For only 63%, the bathroom was ok."

    Overall rating

    8.4 Excellent
    Based on 391 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.4 "Excellent value."
    • 9.2 "Perfectly clean."
      9.1 "91% said rooms were clean."
      9.7 "97% thought it was clean."
    • 8.7 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 8.2 "Breakfast is good."
    • 7.0 "Internet works."
      6.5 "65% thought the wifi quality was ok."
    • 6.4 "Rooms are ok."
      6.0 "For only 60%, the bathroom was ok."
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    Overall rating

    7.9 Good
    Based on 108 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 9.5 "Perfectly clean."
      9.4 "94% said rooms were clean."
    • 9.5 "Excellent value."
    • 9.1 "World class service."
      9.3 "93% found the staff to be very friendly."
    • 8.4 "Breakfast is good."
    • 5.5 "Rooms are ok."
    • 4.6 "Not very comfortable."
      1.9 "81% said rooms were small."
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    Overall rating

    8.3 Excellent
    Based on 935 reviews
    • 9.9 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.8 "Easily accessible by car, said 88%."
      10.0 "100% thought it was easy to get to the train station."
    • 9.6 "Excellent value."
      10.0 "100% thought it was a great value."
    • 9.3 "Perfectly clean."
      9.1 "91% said rooms were clean."
      9.7 "97% thought it was clean."
      8.3 "83% said the bathroom was clean."
    • 8.9 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
      8.7 "87% thought the service was very professional."
      9.6 "Housekeeping was great, according to 96%."
    • 7.8 "Good breakfast."
    • 5.0 "Rooms are ok."
      6.4 "For only 64%, the bathroom was ok."
      7.0 "70% said the beds were comfortable."
      5.9 "Only 59% said the rooms were modern."
      7.0 "70% enjoyed the shower."
    • 4.6 "Not very comfortable."
      1.7 "83% said rooms were small."
      2.0 "80% criticized the small bathroom."
      4.5 "Air conditioning was criticized by 55%."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Very quiet"
    "Clean rooms"
    "Great shopping"
    "Close to public transport"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    people recommend
    friendly helpful efficient
    small bedroom
    sufficient choice
    hot breakfast
    good location
    bayswater
    walking distance to two tube
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