Room was very small and very far from the elevator
Charged for something I didn’t buy
Hi I’m disappointed in my stay because I got charged for the drinks in the fridge that I didn’t use
I don’t like to be asked for a tip. I always tip but I hate it when an employee has to gesture a sign to give him a tip. Also I checked in my vehicle into valet and never checked it out during my stay. When I checked out they said that I had checked out my vehicle a day prior and they couldn’t find the keys. I stayed 2 days and no one came in to take the trash out or clean the room.
Back to the basics would be smart
Plenty of amenities
Check-in process took forever. Lines to check-in, lines to store luggage while waiting to check-in. Mini bar charge that shouldn't have been on bill required 2 calls to remove.
Make sure u don't get an old room
Horrible experience! From moment I arrived it was a bad experience! The line to check in took 45minutes They gave me an old room!! No hot water kettle for coffee! Bathroom didn't have a door! No minibar!! Even the cheapest hotels out there have coffee in the rooms! Hallway smelled like urine! To get to my room I had to walk almost 20 minutes to get there! Check out line took almost 25minutes! And so what exactly did the resort fee that I paid go to! not worth it at all! And when I told the check out agent all of this nothing at all was offered!
Booked west wing king got a cheap queen room by the staff room and ice
Hotel itself is nice, great pools.
Paid extra for the grand king room. $40 more a night then the online rate for a run of the house room or the west wing king/queens etc. Check in at 8pm told rooms are sold out and will I take 2 queens. I’m Travelling with friends but staying in a room by myself so would’ve preferred one bed but sure not a big deal but I paid way more. She goes to the mgr and they’ll knock one night of resort fee off, which is only the $40, the amount I paid extra per night, shouldn’t you knock off. Both nights?I didn’t bother arguing but then I get room 801, right next to the elevator, the ice machine AND the staff meeting room. It was loud day and night, 4pm you want to have a nap after some sun and you get to listen to the dozen or so staff laugh, clap and be loud. I’m glad their happy, but to be honest I don’t think I’ll stay here again due to the fact when I asked to swap rooms at the front they said they couldn’t and that the room was fine. I feel because I booked off a discount site they didn’t care about screwing over the paying customer. As a group we spent at least $7500 on shows, food, drinks and gambling in this casino and their sister resorts which are all part of our m’lifes cards. Disappointing they couldn't find one better room in a large hotel for 1 or 2 nights for a group spending this kind of cash in their establishments. Next time I’ll go back to the Wynn, the pools aren’t as tropical but the restaurants are better and the customer service is second to none.
The TV didn't work; it needed a new modem. Then they delivered a refrigerator which I didn't request and the delivery person expected a tip..Too smoky
A week at the MGM
It was close to everything, yet not in the middle if everything. Short walk to mid strip activities. Hotel staff were nice and the inside was kept clean.
The rooms had no microwave, small fridge, coffee maker or any other item in them. Just a tv, hair dryer, and a safe. This as in a double queen room with a strip view, that was not a low end room. Like everything elce, nothing was free. At check out be ready for higher than reported fees. Each day add $40 ish to your bill for fees and taxes. So the “deal” KAYAK gives you may not be all that great!
The rooms were modern and comfortable, the staff was extremely friendly, and everyone was extremely accommodating to our personal needs.
Everyone was very pleasant and helpful regarding any questions we had. Great place to stay. Be prepared to get lost for a few mins in the hotel. Its big.
Great place to stay in Las Vegas
The view, location, amenities and facilities were really comfortable. Also the check-in and check-out process were really easy.
I know is Vegas but I don’t like the cigar smell at the Casino. That’s the only thing that I would disagree, but it’s understandable since is a Casino.
Misfits Original Line-Up 12/28/2017
No coffee in room. Also, no mouthwash. The refrigerator had some sort of lock on it and a message that said you would be charged if it was opened or tampered with.
The MGM Grand Hotel and Casino is one of the premier hotels located on the famed Las Vegas Strip. The sheer size of the MGM Grand is impressive - with 6,852 rooms, it is the largest single hotel in the entire U.S. The hotel boasts 30 floors with a number of different ways to beat the Nevada heat, including five outdoor pools and water features like rivers and waterfalls that cover a grand total of 6.6 acres of real estate. Other amenities include the Grand Spa, several shops, nightclubs, and restaurants all located on the property. In addition to its many facilities, the MGM Grand is known just as much for its incredible casino. Here, guests can try their luck on all of the traditional casino games like blackjack, poker, roulette, craps, and slot machines. Gamblers of all budgets are welcome as well, as games range from penny slots to high-stakes tables. The casino never closes so visitors can cash in their chips anytime day or night. Even if you aren't a gambler, there are plenty of other ways for travelers to keep themselves entertained at the MGM Grand. There is Brad Garret's Comedy Club, David Copperfield Theater with the famed magician, Ka theater with Cirque du Soleil performances, the MGM Grand Garden Area, and the Jabbawockeez theater that hosts performances by the world-famous dance group. Finally, there are several dining options located all within the walls of the MGM Grand. These range from quick and casual eateries like TAP Sports bar all the way to fine dining provided by Emeril Lagasse and Wolfgang Puck. Whether guests are coming for some family fun or a wild bachelor party weekend, the MGM Grand is an ideal place to stay.
Based on 54,638 reviews
Value for money
Policies vary by room type and provider.