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Hardly any food on board, the comparison to Turkish airlines doesn't look good for Lot

Lots of delays and no responsibility for their mistakes.

Didn’t take any of this segment because the first flight fell through due to an apparent ticketing issue (no idea if it was LOT or Turkish fault) Nonetheless, lot was less than helpful with a 30+ min on hold for the call center and pointing fingers at the Turkish Airlines (which were equally unhelpful). Never again!

The airline denied boarding due to ticketing issue and failed to provide any alternate connections. A really awful experience :(

Seats in economy are super small and closer together than other airlines. I'll have to spring for premium economy next time for this 11 hour flight. Also watch out for 1st checked bag fees!

Stay away from LOT.

Stay away from LOT! Lost our suitcase. Delay flight. Miss connection. Bad service. NEVER using LOT again!

1 hour travel took 2 days

flight got out 2 hrs late -for a 6 hrs travel I had to travel 2 days

Always late

LOT turned out to be a nightmare of a company, they delayed the first flight so I skipped the second, i had LOT business both flights, they didn’t care to help find another flight i had to buy economy and pay 230 extra with them. Horrible experience and of course they didn’t provide a hotel as the flight was next day

Very, very disappointed!!!!! Delay, not getting gate... Not getting the Luggage

Everything. We arrived at our destination with a nearly 3 day delay. That's almost a week from my vacation including the travel from Canada and after the delay in Poland. Staying TWO days in Poland is unacceptable.

No pillow or blanket or vanity kit on the Delhi-Warsaw sector.

Has not happened yet, and the airline has offered no assistance in making it happen, other than waiting for 5 days.

Due to understaffing and a stunning lack of concern, they cause a mother with two small girls to miss her connecting flight—it would have been better to have ensured she had a chance to make it. Then, they blamed it on her, which, considering the layover time of only 1 hour and 35 minutes, a delayed landing, long lines for the transportation troley, and longer lines at security and passport check, is unreasonable bordering on the insane. Then, they refused to help her rebook the next day. Then, after hours of waiting, they informed her that her luggage is lost—they are not sure where it is. In addition, they didn’t even bother to direct a lone mother with two little girls to a hotel or ensure availability, not to mention giving her a voucher. So, it is difficult to even fathom a worse experience or a more callous lack of care.

Everything could have been better, from boarding to the final destination. The plane was at the gate in LAX for hours, but the boarding was delayed by almost two hours. During the flight to Warsaw the crew was mean and impolite all along. Because the flight took off with two hours delay, we lost the connection in Warsaw. When we asked for accommodation at the transfer desk, the lady over there was very mean, and lied to us saying no accommodation can be made because there are no available hotels due to a major festival in the city. That was totally not true, the receptionist at the hotel confirmed that no festival was in the city that week/weekend. Very disappointed about the LOT experience, we have major concerns for the returning flights. We’ll never use LOT again!

The Business is not up to the standard. No comfort… Also- long waiting time leaving from Warsaw with poir information and updates. Thanks!