A group of 4 ladies stayed in this hotel during our Sunflicker Ultimate Frisbee Tournament in Kelowna. It was extremely comfortable and the staff were very helpful. The breakfast was delicious as well! A good location for going out and about downtown and fairly close to the lake. There was quite a bit of noise that came from the street which made it hard to sleep; however, there are notices in the elevators saying that they provide earplugs in the bedside table. I just never saw them till the next morning. Parking was a huge issue. Their underground and supplementary parking was full so we had to drive round and round until we found something on the street, which, thankfully just happened to be free over the weekend.
Boxing day snow storm landed us overnight with our two small children. The staff were fantastic, rooms were clean and the kids loved the special treat.
I have always found the staff to be very warm, friendly and helpful. This stay our room was right on top of an outdoor balcony which was rather noisy with young people up until the wee small hours.
The location was great for our purposes. Nice to have coffee shops and bistros close by. A little road noise on the Bernard Ave. side of building.
the room was cozy and warm, We are enjoy the atmosphere, people. Stuff was very friendly. It was nice to have complimentary breakfast and breakfast was very good. The radio station acroce the hotel was little nosy but they finished around 10 pm it all good
the friendliness of the staff.
Very helpful staff; clean and comfortable; convenient location. It was unfortunate that the adjoining restaurant had closed. Most of the restaurants in the neighborhood are specialty and/or overpriced. A simple family-style restaurant would be an asset to the vicinity.
Continental breakfast was a nice surprise, after reading other patron's posts. Nice fruit selection, good coffee, whole grain toast...very nice. Hotel is a bit dated, but that is not a complaint.
we found the room very clean and comfortable and it was just across from where relatives were staying. It was also nice to have ABC Restaurant and Starbucks right outside the hotel.
The best part of the stay with you has always been that staff that go over and above to ensure that my stay is welcoming and comfortable
It was a comfortable stay. The hair dryer in he room didn't work, and had to be replaced. The maintenance man was great though, and replaced it right away. Apparently, this is a fairly common occurrence. My recommendation is, invest in better quality hair dryers.
The rooms were clean, beds were comfortable, great room service & housekeeping.
The rooms were very clean and updated. The beds were comfortable. Excellent! The location to Downtown is very good. A bit of noise from the late comers in the evening. The rooms are not very sound proof.
Great value for the price, staff is very friendly and helpful I was confused by the rubber ducky in the tub, not really a bad thing though
The staff was amazing. We booked through GetARoom and they completely messed up our reservation (booked us 1 room instead of 2). The staff was very understanding, checked us in 2 hours early so that we had time to get ready for a wedding, and supported us 100% when I contacted GetARoom for a refund. They really went above and beyond. The bed was really comfy too!
Sound insulation in the room needs much improvement.
Well appointed at a reasonable price Nothing
Very handy and good value. None to speak of.
The best part of the hotel was how funny their pens, note pads, "do not disturb" signs, etc. were. The room was older with a cigarette burn on the toilet and a chip in the sink, but the beds are comfortable and triple sheeted so I had no complaints.
The convenience of The convenience of being close to everything
The hosts, Claire and Kelly, go out of their way to make you feel welcome. The breakfasts are very good (cherry crepes one morning) and the afternoon tea on the deck is not to be missed. The pool is clean and very refreshing on a hot Okanagan afternoon. A little hard to find without GPS.
Noisy hallway until 3:30 am, walls seemed to be paper thin as sounds were loud and irritating.
The location was great and the staff were professional. The rooms were not sound proof at all. The sound we experienced from the elevator on the top floor was problematic. If the air conditioner was not turned on we could hear people sneezing and doors slamming. The size of the TV left a lot to be desired. Holiday Inn would be a better choice next time.
All amenities, friendly and efficient staff at the front desk and at the restaurant(chop), excellent location, very clean and nice design throughout the entire facilities! NA
Most staff very kind and courteous. Closeness of hotel to shopping/restaurants. Smoking rooms as people with me did smoke. Room really did not feel clean. It must have been newly painted but poorly done so. Paint flecks on places they should not have been. Papers found behind bed side table.
Comfortable beds and big TV. Bathroom somewhat dirty and a shower designed for midgets.
The front desk services were excellent. Very helpful reception
The check-in staff were exellent
Great bed, nice facility, quiet. Elevators were very slow
The hotel was overbooked and had trouble finding me a room when I arrived.
The beds were excellent, the drapes screened out the light and it was quiet. The room was clean and while we didn't use it the microwave would have been a plus had we needed it. Appreciated lots of towels.We were grateful that our room was changed to a groundfloor as we are seniors and don;t do stairs well. Thanks. would have enjoyed more of a selection of herbal teas since we don't drink tea or coffee.
The kids really enjoyed the waterslide/pool the view we had was poor(air conditioning unit)... but not a big deal
Everything was clean and comfortable. Appears to be a newer hotel and was a great place to stay, convenient to Okanagan area attractions. Nothing.
Close to restaurants and helpful staff. A drive to the lake. Please write at least 15 words
The hotel is probably the most child friendly that I have experienced in 16 years of going to Kelowna for the July 1st fireworks display
Nice large rooms with kitchenettes, fold out beds, private entrances. Friendly staff. Basic everything only, but definately meets your needs on all levels. Strange night auditor, weak wireless signal
The room was clean enough and the price was alright. It's located on the corner of a very busy intersection and getting in and out of the hotel was a pain. The garbage truck came by at 6:15am and curtains in room are not dark enough. Didn't sleep well at all.
Very good product and service
friendly staff, great breakfast and a good pub nearby. Large rooms.
i was so enjoying to stay in the lovely place.
Friendly atmosphere started off by receptionist from Helensburgh, Scotland (sorry, forgot his name!) Nothing
breakfast was good room was comfortable
We enjoyed the closeness to restaurants and Hyw access. Enjoyed the continental breakfast, pool and hot tub.
Friendly staff, promixity to shops and restayrants, close to Kelowna airport. We had a flight to catch and had to be at the airport by 4 a.m. We asked for a 3 a.m. wakeup call and it never came! Luckily we had also set our alarm.
The comfort of the room.
We were only there for 2 nights but enjoyed it very well.Very nice room.Very clean. Breakfast very good, just a little too crowded.Long line-up.
Great value. Brand new, clean rooms. Friendly service. I will stay there the next time I go to Kelowna. It was perfect!
friendly and efficient
shopping and stop before flight Kids running in the hallway and midnight.
Staff in most cases wae perfect
I enjoyed my stay. It isn't the newest but for a place to sleep that is clean it can't be beat. I would stay here again This isn't necessarily an issue for me but if you are older and/or have trouble going up and down stairs you need to reserve a room on the first floor. The steps are steep and short going up stairs so people with mobility issues need to know this.
Good location, close to many restaurants and shopping, easy to find. We were initally given a room in the older part of the hotel which is very dated. We then upgraded to a larger room in the newer addition to the hotel that was very nice and spacious.
Very nice hotel - clean room, plenty of space for our things. Nice staff, nice pool area - had it to ourselves a couple of times. The curtains are nice and thick so it really blocks out that early morning sunlight. Loved the patio with all the flowers, and we lucked out and got a main level room with the back door to the parking lot. We loved how quick and easy it was to come and go! We were there for 5 nights and were sad to leave... Sad to leave Kelowna as well! Beautiful city!!! The only thing that was a little frustrating was that our room key stopped working after only the first day. And the other one only worked when it wanted to. But this is something that most hotels have a problem with and it's not a major issue, and can be fixed easily.
A new hotel very nice but AC very loud and hard to adjust
Nice new hotel, smelled good in lobby. Far from downtown but on the other hand, close to the airport
Stayed several times - like the hotel I did not like the fact we were given a wheelchair accessible room when it was clear we did not require it. reason is everything is very low down. Didn't even see the towels under the sink on a railing. Clean, acceptable but not what we asked for - wondered if it was because we booked it through your company at a lower rate.
We liked the friendly staff, the cleanliness of the room, the location - close to shopping, reasonable rate, handy for a medical appointment
Friendly accommodation staff even though we arrived really late at night. The fridge wasn't plugged in but for good reason, it was really noisy.
No pen or notepads in desk. Had to ask frontdesk to borrow a pen
Location, quite, good room access, clean I think I missed the 'continental' breakfast that so many other places have.
I was tired, the room was clean and the bed was comfortable. it is very dated
Good Location. Central to shopping and dining.
The hotel and rooms were quiet, rooms were comfortable and clean. Very close to shopping.
Location is great. Amazing house keeping services. Some staff were rather rude, particularly the wait staff @ the restaurant. Pricey rooms for what they provide. Nice place for sure just not really worth the money.
Position /.Friendly and helpful staff./ Very good evening dinner in restaurant./ Comfortable bed.and well equipped bathroom. / We were upgraded on arrival to a Kingsize room with a lake view which was a pleasant surprise, probably as the hotel was very busy and the two bedded rooms were needed for the wedding guests./particularly pleasant and helpful bellboy who assisted with the luggage which included a rather awkward,large parcel. Breakfast was disappointing after the high quality of the dinner the night before. Also we found the lighting inadequate in the bedroom for reading in bed.-there wasnt a bedside light on one side.
Very comfortable room, fabulous location, great service, beautiful hotel.
A nice combination of old hotel charm and new hotel amenities.Meals were excellent
We were in town for a funeral of a very good friend. The rooms were quiet and relaxing, and close to all that we needed. The staff was very helpful with directions.The girl at the desk on Sunday night made me a nice cup of green tea.(The service was on Sunday) Very kind of her. xxx
Lovely room, and good staff at the front desk. The line-up for breakfast was so long and it was so crowded and noisey we left. At this price for a hotel room, it was ridiculous.
We really liked the green space around the hotel. The breakfast room was very small and crowded.
nothing No private.
Location very close to everything Not very clean. It need good cleaning specially washroom
Location, public areas, free parking and free breakfast. The room smelled and carpet was moist!! Felt disgusting.
Nothing impressive Wifi signal is weak, staff are unfriendly.
Awesome place to stay! It was clean and very inviting! Perfect for families with children. We will definitely be staying again and recommending the hotel to our friends and family! It was tough to walk past the beds to get to the sitting area of the room. Very tight pathway.
The location was decent I thought that it was severely misadvertised. This place is not a 'resort.' It's a motel.
The motel is an older facility but keep up in top shape and very clean. There was just the two of us and dog to visit my son who was close to the motel. I could see if a family came here there is lots of things to do for them. Pool, pingpong, balls etc.
Easy to find and it was located near lots of restaurants and shops. This motel is listed as a 2star establishment however you pay a 3-4 star amount!!! It should be $----$--- less for the quality of the room. ! The picture of the room is very outdated!! The walls are paper thin! I could hear the neighbors vomiting!!!
location I was not charged correctly and had to follow up with the mistake to get it corrected.
the space and garden What I paid was to much for the room that was given to me. I was given in the room that was not facing the garden. Just facing the parking lot. While other room facing the garden. So Price line have charged me to much compare with others.
It was clean the staff were friendly great location, definintaly would stay again. The pool was not working at the time.
I really can't say anything bad. I had a great stay. Room was nice, staff was nice, facilitiy was nice. So all in all I was really pleased.
Convenient location for visiting family living in Kelowna One night of noisy guests adjacent to my room out of six.....not bad.
Convenience to downtown Kelowna and to the airport None
Friendly and helpful. Smooth check-in and check-out No
The bed was very comfortable as was the sofa. The staff were very nice. It was clean. The smell of febreeze was overpowering when I first entered the room. The shower was tiny but the water pressure was good.
Clean rooms & comfortable beds & pillows. Friendly, responsive staff! The breakfast is mediocre at best. Eggs are not freshly boiled, they are older eggs that are pre-packaged & rubbery. Other breakfast items are mostly refined carbohydrates and sugar. Plain oatmeal was OK. Plain yogourt without sugar added would be preferred. More fresh fruit would be nice & muffins that are nutritious & not loaded with sugar would be better, too. Hey, if you feed your guests "real food", then we may live longer and be able to come to your hotel again.
Location was close to all amenities whilst on my stay the only thing I wasn't all that happy about was noisy fridge
The bed was very comfortable , like that very much. The room was very clean. I asked for a wake up call and they helped me. The staff was very helpfull I will stay there again. No laundry bags
The staff was friendly and helpful. NA
Our stay was fantastic, the room was very clean and comfortable. The staff was great, and the continental breakfast was a bonus! Our pillows wern't the greatest, but did not ruin my stay!
Right price range, good breakfast, good location.
It was clean and comfortable. road noise
Free internet, good breakfast, free local calling I did not get a business rate when booking on-line
The easy access to room from parking and the Chinese restaurant which was attached to the motel. The indoor swimming pool was in a separate building.
only 15 min walk to downtown Kelowna. breakfast included. small pool & hot tub to relax after walking all day!
Nothing The service, the old crappy room, the location, the noise from the highway.
The staff the was nice. Too seperated, have to walk outside to get to the office, pool, vending, everything. Not kept up too well.
Our room didn't get cleaned, there werent very many breakfast options, the pool was closed and we weren't told that before booking, it's right on the highway and our room was so loud, the toilet leaked, the price of the room was very expensive for what we got. We won't be staying there again
We were very pleased with all aspects of our stay the hotel is old we realize that however our room was updated and very clean the linens were very fresh and the room is a good size.