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Cons: I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport

Very close to low-cost service

Pros: Legroom and cabin crew

Cons: Very bad check-in, families have priority...also if they have 16 years old "kids". They couldn't print the boarding pass for the connecting flight, no water, no coffee, dirty plane, my baggage arrived destroyed (open in half), they promised to ship it the day after and it was a lie.

Pros: On time

Cons: EVERYTHING was a charge Water wasn't even offered.

Pros: Transatlantic flight with 1980-s entertainment. Both ways...Thirld world ...I was ashamed the airline was American

Disastrous management of the issue

Pros: Nothing

Cons: Plane had to turn around due to a malfunction. We were waiting with no updates for hours. No information, food or water were provided for kids or adults. Second plane took off 6 hours later, missed connection.

Horrible

Pros: Nothing

Cons: Take off was delayed for six hours and Iberia's representative in Madrid told me me missing my train to Valencia is not their problem and Iberia will not reimburse me for the train nor the Iberia flight I had to take to get to Valencia. I've been an Iberia's customer for many years. Horrible customer service and poor airline service. Shame