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I liked best at this hotel the quality of the food, the cleanliess of the room and all throuout the hotel, the goodwill of staff ready to help you at any time, whatever efforts they were supposed to make. Also they had plenty of relaxing areas, with confortable chairs inside and outside. I did not like at all at this hotel: the size of the pools, the fact that just one pool (the smallest one) was heated, too many mosquitos, the beach was too crowded and just one beach bar for two hotels (Alf Leila and Jungle Park), and the size of the plastic glasses (100 ml for one beer)
Was told upon arrival that the price on the site is not correct and they wanted to charge me extra however after a big argument the hotel manager opolgise for the mistake occurred. Food was not good at all. All doors licks in the room were not working including the security chain and no safe box in the too
The multiple restaurants and the effort that they take to prepare different dishes daily plus, the continuous cleaning of floors right thru the day. The rooms can be classified between 2 to 3 stars and the prices charged were exorbitant. Beds were very uncmfortable and full of bugs. Restaurant staff are very rude and unproffessional.
Everything was great lovly place I was unhappy on checkout as I was misinformed regarding a late check out I thought it was agree for free however I was very surprised wen they charged me 40 euros and wen I called the manager he was nonbank at all as they all assumed I was making this up
Great buildings and interior, spacious and clean rooms. Rater than fine sand, the beach is made from gravels. Note that reservations for the a la carte restaurants needs to be made 1 day prior to eating, and they only take one seating per night. Very limited menus, unless you wish to pay extra. This hotel suits best families with small children, and without expectations for great food experiences. The service level in general is not 5 star standard, but this could be related to this being a quite new hotel. The area surrounding the hotel is very nice within, but stepping out of the hotel area, you will find construction sites. 10 minutes by taxi to go into Hurghada. At the private beach, you can expect persistant enquiries by henna tatooers Service level needs improvement. Not corresponding to the 5 stars of the hotel. Better information about the hotel facilities upon time of arrival, especially regarding how reservation at a la carte restaurants works. Opening hours for pools are a little short.
I like almost everything starting body creem in a bathroom and ending how staff take care about the beach and it's cleaness. It could be longer place for swimming with red baloons around. Just because there is a harbor the hotel cut the territory for swimming.
House keeping and front desk were very cooperative
Nice, frendly staff, Nice location, close to down town, but not much noice. Rooms are big enought for a family. Clean beach, but not very big The clerk on the reception after five days of staing in the hotel without any notice blocked 1000 EUR on credit card just "for any case" using the information about card he got from booking com. Was a real problem to unblock it again. We left the hotel with open for Marriott "credit line" It is very bad practice. A guest feels like a thief, who does not trust the owner.
Clean, peaceful, polite atmosphere. No in-room tea making facilities. Ice in juices at breakfast. No minibar pricelist and tiny shower gel bottle.
Nice pool, right on the shore so a beach as well. Beautiful surroundings -- watched the sunset over the hills and the sun rise over the Red Sea. Most staff were friendly. The bell captain went out of his way to ensure I had a travel connection arranged to Luxor -- required several calls. My first half hour I had a very rude bartender at the Island bar -- since he was treating others great I assume it was because I was the only one who looked American? Just got there so don't know what else. Decided to stay only one night instead of two.
Good views of the sea. Very comfortable. The staff is sometimes not very nice. Because of the state of the bathroom is more a 4 stars than a five stars.
Comfortable and clean rooms. Very responsive and corteous staff. Fine territory.
I liked the amaying design of the hotel and the beach which is a beautiful island ,and the staff are very friendly ,cleanless, It was not available information about gala dinner at the new year at booking.com ,as its important to have H.B rooms.
the staff wasnt freindly and the service was so bad the electricity was cuting for 16 hours so we were without ac or lights
My friend and I were in a double room, and it was clean and big enough with pretty spacious balcony and bath room. Luxurious interior.Swimming pool was good and especially liked their private beach! We were asked for half board (breakfast and dinner), but at the dinner buffet no drinks was inclusive. I've never been to 5 star hotels who doesn't serve a glass of water at dinner. of course there was no juice.
We were only 2 nights in the hotel and we had a wonderful stay. The food is very good and rooms are very clean and comfortable. We did not have dinner in the hotel but we went to the marina were u can find a lot of good restaurants. Snorkling was not that good at the hotel, but u can book a snorkel trip downtown. Anyway its a good choise. Snorkling
All inclusive basis of the hotel, helpful Hotel staff and the hotel view was the best thing in that trip.
The resort itself is nicely designed, some of the food at the restaurants wasn't too bad... It was packed with nasty overweight Russian families, so if you're not in that category, you will feel like an alien. Deck chairs by the beach were all reserved by 8AM, so we had to use the open beach next to the resort, which is full of rubbish lying around, nevertheless a nicer sand and water than the "fake" sand on the resort's beach. Staff was rude, people assume you're either Russian or German, and speak to you in those 2 languages only!