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Pros: Crew was nice and helpful

Cons: Plane was 1 hour late and missed my flight.

Standard commute style, but nicely done

Pros: Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff

Cons: The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly.

Finnish are the new Swiss, but nicer,

Pros: New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in

Cons: The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere

Finnair... always efficient and organized

Pros: Experience at HEL airport was easy and stress-free. Appreciated priority security option so my line was such shorter.

Cons: I waited over 45 minutes for my luggage at baggage claim.

Pros: Lost my baggage