Not my best experience!
Cons: I needed to make a change due to the Hurricane. When I called they wanted to charge me$200+$750 to rebook. A supervisor was able to wave this when I called a 2nd time. Flight attendant from Charlotte to SD, gave me a hard time, when I asked if she had a plastic fork. They only have # of utensils for food they have for sale. She was finally able to find me one. The man next to me and I both ask for ginger ale. She gave us both a cup of ice and 1 can, saying we could pour 2 drinks from 1 can. I didn't know him and he obviously had a terrible cold! The boarding process was not well organized! My ticket said Group 1, but they called about 4-5 groups ahead of me. People were making fun of this and everyone had to fight their way through the crowd when their group was called. Flights were fine and a bit early, but the overall experience was not the best!