Overview

Carlton Palace Hotel

Al Maktoum Street, Dubai 56262, United Arab Emirates
+971 4227 0000

AED 357+

Overall guest ratings

8.0/10 Good
Based on 2,533 reviews

Review highlights

  • 8.6
  • 8.6
  • 7.2
  • 5.0

Good to know

  • Nice building
  • Friendly service

Nearby

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    About

    Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money.

    Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain.

    The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge.

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    Carlton Palace Hotel

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Golf
    • Spa
    • Hot tub
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Smoking rooms available
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Free parking
    • Cable or satellite TV
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 2,533 reviews
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      8.3 "Housekeeping was great, according to 83%."
      9.1 "91% thought the service was very professional."
      7.4 "74% were happy with the room service."
      7.1 "Management was excellent, said 71%."
      7.0 "70% said the booking process went smoothly."
    • 8.6 "Location is great."
      9.6 "Good access to the airport, said 96%."
      8.3 "Near to public transport, according to 83%."
      8.6 "86% liked the proximity to shopping."
      8.1 "Great parking, according to 81%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.0 "City centre within easy reach, said 80%."
      10.0 "100% thought parking was inexpensive."
      8.6 "86% liked the proximity to sightseeing."
    • 7.2 "Good breakfast."
    • 5.5 "Average comfort."
      6.0 "For only 60%, the noise level was all right."
    • 5.2 "Vibe was decent."
      5.1 "51% thought the atmosphere was somewhat friendly."
      6.2 "Only 62% thought, the hotel was luxurious."
    • 5.0 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      6.5 "65% said the view was so-so."
    • 4.8 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 861 reviews
    • 8.8 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.4 "Housekeeping was great, according to 84%."
    • 8.7 "Location is great."
      8.4 "Near to public transport, according to 84%."
      9.5 "Good access to the airport, said 95%."
      8.6 "86% liked the proximity to shopping."
      8.3 "City centre within easy reach, said 83%."
    • 7.3 "Good breakfast."
    • 5.8 "Average comfort."
      6.0 "For only 60%, the noise level was all right."
    • 5.6 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
    • 5.4 "Internet is average."

    Overall rating

    8.1 Excellent
    Based on 531 reviews
    • 8.5 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      8.5 "Housekeeping was great, according to 85%."
    • 8.2 "Location is great."
      9.7 "Good access to the airport, said 97%."
      7.7 "Great parking, according to 77%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.4 "Good amenities."
      7.6 "76% thought the building was wonderful."
      8.9 "89% enjoyed the lobby entrance."
    • 7.3 "Good breakfast."
    • 5.4 "Vibe was decent."
      5.4 "54% thought the atmosphere was somewhat friendly."
    • 5.3 "Average comfort."
      5.5 "For only 55%, the noise level was all right."
    • 5.3 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 4.9 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
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    Overall rating

    8.1 Excellent
    Based on 151 reviews
    • 8.7 "Location is great."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.6 "Good amenities."
      7.7 "77% thought the building was wonderful."
    • 7.3 "High value."
    • 5.3 "Vibe was decent."
      5.1 "51% thought the atmosphere was somewhat friendly."
    • 4.8 "Rooms are not good."

    Overall rating

    8.0 Good
    Based on 987 reviews
    • 8.6 "Great service."
      7.5 "75% said the reception staff was great."
      8.5 "Housekeeping was great, according to 85%."
      9.1 "91% thought the service was very professional."
      7.7 "77% were happy with the room service."
    • 8.1 "Location is great."
      9.6 "Good access to the airport, said 96%."
      7.9 "Near to public transport, according to 79%."
    • 6.8 "Breakfast is mediocre."
    • 5.7 "Average comfort."
      6.2 "For only 62%, the noise level was all right."
    • 4.6 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    • 4.5 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      2.3 "77% complained about the bathroom."
      0.9 "For 91%, the rooms looked old."
      1.1 "89% thought they were poorly maintained."
      2.3 "77% had problems with the shower."
    • 4.3 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
      4.9 "Unfriendly atmosphere, according to 51%."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Nice building"
    "Friendly service"
    data provided by TrustYou

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