Traveller reviews
Overall rating
7.3
Good
Based on 4,512 reviews
Boarding
7.6
Comfort
7.3
Crew
7.9
Entertainment
6.9
Food
7.0
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Copa Airlines information
| IATA code | CM |
|---|---|
| Routes | 154 |
| Top route | Panama City Tocumen Intl to Cancún |
| Airports served | 77 |
| Top airport | Panama City Tocumen Intl |
Copa Airlines traveller reviews
Pros
""Nice crew, work well together!""
(in 466 reviews)
"Everything was great as usual."
(in 277 reviews)
""the food was good, good sandwich""
(in 206 reviews)
Cons
"Spirit customer service was horrible."
(in 31 reviews)
"More comfy seats and entertainment options."
(in 214 reviews)
"the flights were on time."
(in 185 reviews)
Recent reviews
Traveller rating
2132
813
523
478
15
Find reviews that mention:
flight attendants
connecting flight
great flight
crew was great
food was good
food service
great service
flight was on time
entertainment system
business class
security check
customer service
good experience
la comida
bad food
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5.9
Reasonable
review from
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3.9
3 hours delay. Lost my connection. Hotel provided.
review from
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10.0
Crew were eating “really” good food like salad etc in seats visible to passengers all during the flight. Had to ask for additional beverages besides one that came with the meal
review from
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7.9
Entertainment
review from
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10.0
Food could be less bread more healthy food (vegetables, super food, fruits, natural juice) specially in these times if we really care about passengers.
review from
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1.9
Take a lot of time to check in and flight delay, I almost did not make to my flight connection.
review from
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7.9
I like that I have the whole line for me; didn’t have passengers seated next to me Could improve the service on board, like food could be served a little warm instead of a cold sandwich and offer more than a round of sotf drinks
review from
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10.0
Wis there was more leg room for tall persons like myself.
review from
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10.0
I wish there was more leg room in the cabin for tall personsike myself.
review from
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7.9
All went well thank you
review from
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1.9
Everything! Employee attitudes, no wifi, terrible food, etc
review from
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1.9
I checked in using the app flying from IAD to CR and connecting in Panama. I was over 2 hours early for my flight. Upon boarding they didn’t let me board because I needed a paper ticket and a QR code nobody told me about. Your employee decided to just take me out of the flight instead of fixing the issue. She put me on a red flight. That alleged QR code Could have been completed on the plane since I am fully vaccinated. Horrible experience throughout. Your employees are on our parent and rude
review from
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10.0
Good
review from
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10.0
Ok
review from
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1.9
I missed my flight waiting for PCR results. I was hoping that a circumstantial accommodation could be made to help me get into the flight, as I was trying to get to the gate a little over an hour before the flight was scheduled to take off, but I wasn’t allowed. I do understand it’s atypical, but it could’ve been possible for someone to help me get to the gate with a little over 30 minutes to spare…not easy, but not impossible.
review from
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10.0
healthier food option
review from
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7.9
Should accept cash payments for bag payments.
review from
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7.9
Friendly crew on plane. Food and beverage service was appreciated. Copa staff at check-in was uninformed or new. He was requesting a document aside from the required negative covid test results to enter the US. On the first leg, a shorter flight, there was a screen on the back of each seat for easy viewing. On the next leg, which was the longer flight, there were only occasional drop down screens that were more difficult to view dependent upon where you were seated.
review from
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5.9
Low class airline.
review from
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7.9
To hot befor the flight departure. And the food is very poor quality, the bread doesn’t test fresh.
review from
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10.0
Food was great
review from
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7.9
The free movies were great. Crew and airport personally exceptional. Way too cramped cabin. Although boarded at 8:20 and had 4 hour flight, offered no breakfast. Only offered one biscuit with high amounts of high fructose corn syrup. Inedible. I'd prefer a 'breakfast bar' or low sugar muffin. All in all a good flight
review from
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7.9
Entertaining was limited for such long flights. The crew was good
review from
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7.9
The entertainment was a bit limited considering how long of a flight we had. The crew was excellent
review from
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1.9
I didn’t like anything!! This is the worst airline. They cancelled our flight last minute. This has happened twice. Fly a different airline if possible. Copa will scam you!
review from
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1.9
I didn’t like anything!! This is the worst airline. They cancelled our flight last minute. This has happened twice. Fly a different airline if possible. Copa will scam you!
review from
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1.9
There was a total Lack of communication regarding delays.
review from
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7.9
Flight is delayed
review from
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7.9
Time the flight
review from
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3.9
VERY inefficient check in process at MIA. As a preferred silver connect miles member, could not get into the preferred members line. When I finally got to the counter the clerk told he had to go to the gate and that I needed to get back to the line. Barely made the flight. Outrageous
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Flight status
Copa Airlines route map
Top airports served by Copa Airlines
- Panama City Tocumen Intl Airport (PTY)
- Miami Airport (MIA)
- Mexico City Benito Juarez Airport (MEX)
- New York John F Kennedy Intl Airport (JFK)
- Orlando Airport (MCO)
- San José Juan Santamaria Intl Airport (SJO)
- Havana Jose Marti Intl Airport (HAV)
- Cancún Airport (CUN)
- Lima J Chavez Intl Airport (LIM)
- Washington Dulles Intl Airport (IAD)
- Santiago Arturo Merino Benitez Airport (SCL)
- Bogotá El Dorado Airport (BOG)
- Guayaquil Jose Joaquin de Olmedo Airport (GYE)
- Quito Mariscal Sucr Airport (UIO)
- Los Angeles Airport (LAX)
Copa Airlines contact information
- CM IATA code
- +1 800 359 2672 Call
- copaair.com Visit
Overview of Copa Airlines
When flying with Copa Airlines, guests are able to download the Copa Airlines app in order to access the Copa Showpass, an entertainment system that allows you to watch television shows and movies on your personal device during the flight. To take advantage of this feature, simply make sure that you have downloaded the app for free before your plane takes off.
Depending on what services you would like to have during your flight, you can choose from either Economy or Business class. Economy comes with standard amenities like drinks, snacks, access to the plane’s built-in entertainment system, and carry-on baggage, while Business will give you access to premium wines, a toiletry kit, priority check-in and boarding, pillows, blankets, and a hot meal.
With Copa Airlines, customers can travel to over 80 different destinations that are located throughout the Caribbean, North America, South America, and Central America. While Jamaica, Haiti, and the Bahamas are popular countries to visit in the Caribbean, the countries of Brazil, Argentina, and Colombia are some of the most popular destinations that are visited in South America.
This airline uses six different types of aircraft that make up its fleet of over 95 planes. Almost all of them are either Boeing or Embraer, and the Boeing 737-800 is the most often used, with a capacity of between 154 to 160 passengers. The Boeing 737 MAX 9 is commonly used for long haul flights, as it contains engines that are meant to be used internationally and can fit the highest number of passengers, which is approximately 166.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.