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The breakfast..Was good. The hours not so good.
i had a great experience with This hotel. It wasn't 5 star, but the service was good and it was just enough :) I could hear a lot of screaming from the pool but that's just of where my room was
Needs more luggage dollies. Needs some updates. Needs better breakfast with real eggs, biscuits and gravy and better saussge.
At check in the staff were very friendly and accommodated our early arrival. We were very disappointed with the cleanliness of the hotel, our sheets were dirty and stained on both beds, when we requested extra linens they brought them to the door; did not offer to remake beds or apologize. The bathroom had mold growing in the shower and under the sink where we found roaches crawling around in the morning. Our toilet broke in the morning and the maintenance man told us not to use so much toilet paper, when it had not even been used yet. there was a bad smell that lingered in the room and the air conditioner was not consistent; blew hot air then freezing air then hot air again. The pool area was not well monitored and there were multiple people smoking and carrying on until late into the night when the pool was supposed to close at 10 pm. All in all we were very disappointed in what we paid and the quality of the hotel. I WOULD NOT recommend this hotel to anyone.
The front desk staff was very nice and helpful. When our first room was unacceptable they moved us to another room that was clean enough to get through the night. When we checked into our first room it looked like it had not been cleaned well. We pulled out the sofa bed and there was trash all over and the sheets had not been changed. Breakfast is free but you had better use your discount and go to the Village Inn next door.
Location was great next tomGarden Of the Gods and route 25. Breakfast was very good every morning. Staff was always pleasant. Woman in the room next to me vomiting. Walls so thin you could hear the whole episode.
The room was dark barely any light at all I was locked out for almost 45 minutes because the person behind the counter wasn't at his desk like he was supposed to be. I called they never answered so I had to call a different quality Inn in Boulder in order to get a hold of somebody so that they could try to contact the front desk so that I was able to get into my room
The room and beds where very nice and it could not have been more convenient to restaurants and other necessities. The staff was great and I will stay there again. I did not find it sooner
staff was very friendly, helpful and accommodating. It's not the Ritz of course, but for the money, it was an excellent value. The breakfast was basic, but good, the room was clean and spacious, location was perfect. I would definitely recommend it and will stay there again. They only had small travel size pillows on the bed, but to be fair, I didn't ask for another, maybe they have full size pillows on request.
Clean room. Clean towels. Quiet. Dated interior. Looks like hasn't been updated since the 90s
I liked the workers - very polite and capable Building was old and it showed
the Ten Commandments at front door was neat, did not offend me at all. It was a little loud. Kids running and no supervision of kids exercise room. The Mom was there just no supervision. Staff can't police poor parenting.
space, kitchen, location cramped brekfast area
It was reasonably priced and well positioned. Interior was dated. Desk staff was mediocre after hours. Other than that cost to value was good.
checking out the cleanliness, lack of maid service, no resturuants near by, the hooka bar next door, the toilet backing up, me plumbing it, drunk guests, loud maids cleaning other rooms at 7am, lack of parking for guests, and as expensive as the good Elegante hotel....need i say more?
Room was spacious and very clean. Bed was very comfortable and they offer free hot breakfast. Clean, Quiet, and Comfortable
An itinerant man was helping himself to the breakfast bar. The smell was awful, and he was coughing sputum on the guests and on the food at the breakfast bar. There was a massive stone tablet of the Ten Commandments at the front entrance. I don't mind a Gideon's bible in the desk drawer, but this was over the top.
Price and all required features
The Full Kitchenette The fact that they did not clean everyday even though I checked on their check in sheet it should be cleaned everyday.
It was in close proximity to my work... everything else was lacking. Lacked parking, funny odors throughout, room was outdated, room had strange odor, breakfast was lacking, won't stay here again.
clean comfortable accommodations and friendly, welcoming staff. free breakfast includes made-to-order omlets.
Room was clean and pleasant. Staff friendly and couteous. Facilities undergoing remodel so not up to snuff but the room and premises were clean. Safe and convenient location. I would stay again.
The staff is fantastic and always friendly. The nicest chef even made me turkey sausage . I do not eat pork and was very grayeful There was some sort of gymnastics tournament some of the people were walking through kitchen area with no shoes I thought it was very unsanitary
Rooms were nice size, and had a good floor plan. Nice to have a full size refrigerator, and microwave in the room. Omelet bar was the best item at breakfast buffet. Pull out couch bed was very uncomfortable. Of the 5 nights we stayed in the hotel, housekeeping came by to clean our room only twice, and left the door to our room open all day/night during one of those times! Walls are thin, and easy to hear neighbors, babies crying, and people walking in room above.
Everyone was terrific. Second one I have stayed in. Very reasonable rates as well I might add!
Nice rooms, breakfast was good Picked this property in part because of the pool. My son was looking forward to it very much. Unfortunately, it was closed. I would like to see hotels have this information updated on their websites, at least. In this day and age, we shouldn't have to call a property to verify the things on its website.
Friendly staff, great breakfast, and super quiet. Pillows where very small and the thermostat was motion senor controlled so if you stepped out or went to bed it shut off.
Too loud - close to freeway
Modern decor and spacious.
Proximity to Garden of the Gods and Manitou Springs excellent. Breakfast buffet very nice with lots of choices for everyone. Room very spacious and comfortable. Outdoor pool small but nice, clean. Extra large flat screen TV lovely BUT the cable stations came in so terribly that it was totally unwatchable. This was especially true with the childrens' channels which was one of our primary needs for a hotel space. Pay per view available but too expensive considering the premium price paid for the room.. Called the desk to see if there were solutions and were told it was often like that and nothing could be done. Extremely disappointing for the children and therefore uncomfortable for the adults. Meal options other than breakfast not great, bar very minimal.
I enjoyed the breakfasts in the morning. The hotel was very clean as well as the rooms. The beds were very comfortable, the best night sleep. The staff were very friendly and helpful.
Room was very nice and very clean... Staff was very pleasant and helpful. Not sure.
Very good location. Close to restaurants and I-25. Short drive to many local attractions. Very comfortable bed and sitting area. Staff friendly and helpful. Bathroom was rather small and our room had an unpleasant odor that Lysol spray could not eliminate.
Great service and location. Has a great view of the Pike's Peak.
Bellhops and Desk Clerks were very professional and provided great service. Nice view of the mountains. Bed was very uncomfortable. Large bathroom with a shower the size of a telephone booth. Showerhead was a joke, a slightly larger version of the kitchen sink sprayer. Poor television reception and on demand not available. Food was over priced and mediocre at best. I've had better stays at budget motels.
I always stay at Marriott. They are clean, friendly, welcoming, proactive, and just plain awesome. Nothing I didn't like.
Happy hour and the suites!
We really like the location and the facility. However, the main reason we stayed at this hotel was for the indoor pool and my youngest daughter got really sick from a bacteria in the pool. Took her to the ER and the doctorssaid it was caused from the pool. Very sick for 7 days.
Great indoor atrium with lots of plants, waterfalls, fish ponds, and lots of seating. Happy hour every day is awesome with free drinks and snacks. Made-to-order omelets for breakfast were delicious and really hit the spot. Kids loved the indoor pool and hot tub. Pool was a little on the cold side. Could hear loud guests in room next door through the walls. Outside of hotel looks a bit drab.
My daughters and I had a wonderful 5 night stay at your hotel. Our room was quiet and comfortable. The breakfast was excellent and the omelet chef was very pleasant every morning. I highly recommend this hotel and would definitely stay there again. It was perfect just the way it is.
Room was super clean and looked very nice. Bed was amazing. Check in and out process was super easy and fast. Staff members were great! I wouldn't have changed anything!
Everything, very clean, staff outstanding! Nothing to mention
Newly remodeled, excellent staff, nice linens and decor. Good breakfast. Rooms were a little small. Shower was loudest I've ever heard.
It was a good location. Walked to 3 different restaurants without crossing the street and still had two other options Room is MUCH SMALLER than it looks online. No hot water in the morning. Room sort of smelled. Breakfast area was way two small to accommodate. We were there for USAFA in processing so the hotel was full and the facility just couldn't accommodate that many people.
We loved the indoor pool and hot tub! Rooms very nice and comfy. Breakfast was great with eggs and bacon! Updated tv and decor. Best addition was a bench with cushion over air unit for extra seating and drawers. Wish for a pillow top mattress
clean room. plenty of parking. good location. My refrigerator did not work...but I did not ask for it to be fixed so not the hotels fault
Friendly staff. Nicely appointed rooms. The layout of the parking lot was a little bit confusing and tight to maneuver in.
We appreciated the kind stuff there there was more than willing to help with whatever we needed. Every night we came back to the hotel it was very clean and every morning The breakfast was delicious. A variety of breakfast items.overall it was a great experience The pool closed too early for the children.The snacks there was expensive
Loved that the price was within our budget without skipping on quality, nice location, nice pool and friendly staff The only downfall was the messy breakfast area and the seating for breakfast was also dirty
I have stayed here for 5 nights. The staff at recieption were very useful. The room was clean. One day, the houskeeping girls has only cleaned the bath. The rest of my room has not been cleaned. When I lied on the bed, I found leftovers under the pillow. I could not belive that because I have not had food on the bed. It might be from the guest before me and the bed has not been changed. Or the housekeeping staff have their breakfast on my bed !!
While the room had a Very awkward set up, the bed was VERY Comfortable! Great pillows and warm comforter - what more do you want for $50?? Everything else was fine! Running machine was not working properly
Breakfast was okay Satalite TV non existant. DVD does not exist indoor pool 12 x 12 if that weight room 3 pieces of equipment , paid extra for mountain view got a tree. cold drinks lock up.
My boyfriend and I stayed for a few days at the Comfort Inn to visit family in town. I chose Comfort Inn because it had a good deal at the time. I would recommend the Comfort Inn for people who are looking for a convenient hotel that don't care about looks of the hotel. No lie, it's looks slightly shabby, however we were treated well by the staff. Breakfast was ok, what made it awesome was the waffle maker. :D Suprisingly, Wifi in the room was actually good. The bed was very nice and cool. Overall I give this hotel a 3 out of 5.
Room was comfortable and updated. Breakfast was good. Could hear outside noise. A/C unit was noisy too. Lots of smoking taking place right outside of non-smoking facility.
The pool was small and the jets on the spa didn't work.
Convenient location, pet friendly, clean room, great price. N/a
The friendlyness of the front desk personnel at check in and check out. Room size, appearence, cleanliness How well lit the room was and the arrangement of the lighting including reading lights Outstanding breakfast Would be nice if heating unit did not run constantly but minor inconvience.
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Everything was perfect, clean, organized , they take care Of everything!! Like if we were at home! We love this hotel, !!!!!!!!!
Location is very convenient and hotel was great. Loved the room size for the price. Breakfast was good and staff was very helpful. Would definitely stay here again!
I liked the outdoor basketball court and view of the river and mountains. The room and bathroom were not vacuumed, swept, etc. The room smelled musty.
Employees the greatest. Thank you ..so helpful. Cooks and housekeepers all friendly and wonderfully helpful.N That we couldn't stay a month.
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The room was clean and spacious. Breakfast was better than anticipated. Coffee was good and they had real China and silverware.
The location was good, the hotel was over all clean and nice. The breakfast was good, and the food was plentiful despite it being busy with guests. There was a lot of noise from slamming doors, and footsteps from the lobby above the room. I had to wait about 10 minutes until someone was able to help me at the front desk, there was only one person on staff. In the room, the bed sheet had not been changed and had multiple hairs on it. They had to get clean bedding and I had to change them.
Manager/staff were great. My son had Surgery and since USAFA cadets were not back from their Christmas break, we stayed here. They changed sheets and sprayed room with Lysol to make the room as germ free as possible for his stay/recovery after surgery.
The room set up They were working on the roof when we were there right above our room and it was extremely loud! It was over after an hour or so but the hotel didn't do anything to help us out. Overall the hotel is set up very well and the rooms are laid out great
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The staff was wonderful! The room was beautiful and clean! It faced the mountains, and overlooked the pool area. This was the best hotel we've stayed at in a long time! The pool gate stayed locked until about 10am. We had to go to the front desk to ask for it to be opened.
New remodeled rooms
Fast and easy Noisy, I can hear everything thing
The location was convenient for us. Staff was friendly. Bed was comfortable. Tiny bathroom. Mildewy smell in bathroom. Some highway noise. Breakfast forgetable. Front entrance closed for painting.
The beds were comfortable... The tub wasn't clean and you can't smoke anywhere on the property. The breakfast milk was sour, the cereals were stale, the toaster is old and slow, the waffle maker was old and didn't work properly, the waffle batter tasted old and made mushy nasty waffles, and even the fruit wasn't ripe, the bananas were lime green and hard. We were very glad to go home.
Great customer service, from check-in to check-out. Rooms were very clean, facility as a whole was quiet. Staff was very friendly and helpful, felt safe and secure, rested well. Rooms were not easily accessible, no ramps, for handicap scooter.
Staff Cleanliness Location Continental breakfast could have been bette, but not a serious complaint.
Room and bath were very clean and comfortable. Cleaning staff paid attention to my requests not to re-make the bed or change out the towels as I felt it not necessary to do so. Breakfast was adequate and the location was easy on/off of interstate 25 We experienced 85 mph winds one night and the door whistled loudly until I found that by rolling up a towel and putting it at the bottom of the door the loud noise would stop.
The price was good and rooms very cleanit wasn't an issue but I thought the rooms were inside not outside
This hotel is in a very good location. However, I expected more from this hotel for the money. The hotel is in need of renovation. The rooms were not cleaned thoroughly and left a minimum of 2 towels daily. The breakfast area is very small, leaving everyone scrambling for a table. The pool is also very small. The personell was very kind. However, I will definitely stay somewhere else next time.
Our stay was wonderful, Convenient location, walking distance to restaurants. The staff was very professional and great complimentary breakfast
We booked through so we pre-paid for a non-smoking room. When we arrived at 9:30 PM we were informed that the hotel was overbooked and our room ;which was already paid for; was no longer available for us. The only other choice was a smoking room -- we asked for a discount or compensation, but the manager was unavailable. In the room, which had a very heavy smoke odor, the floor in front of the refrigerator was sticky, the complementary shampoo, conditionor and hand cream were open and only about half full and there was garbage, including cigarette butts in the garbage can. We would have left if we felt we would have gotten a refund or if it had been earlier in the day. The only decent thing was the linen did not have a cigarette smoke odor.
Great view of Pikes Peak. Breakfast was good and convenient.
I am not sure who built this hotel, but the walls were so thin I could hear conversations and the TV(among other things) in the room next to me as if it were in my room. (I am sure they could hear me, too.) I was there for quite a while and this was the same for all the guests in the adjoining room.
The staff was very accomodating to our family, hotel very clean and excellent customer service!!!!!!
Front desk was friendly, but housekeeping was terrible. Room had broken items and a urine smell. Pool had way to much chlorine and was very small. Got bit by spiders in the room. Continental breakfast was not good, always out of something. Beds were comfortable.
The staff was extremely friendly and accommodating, breakfast was fabulous great selection.
Undesrtaffed & Not Accommodating. Rooms = Overused, Not Clean. Didn't have room I was guaranteed. Had to call another hotel to get me a rollaway, only after I stood my ground and demanded one. Pool = Small & Dirty. Inadequate Parking.
We normally stay at Holiday Inn Express and our previous choice that lasted one night reaffirmed why we stay at this chain. The hotel was going thru remodeling, so it was not quite complete yet. Even with the work going on, they kept things clean and none of the work interferred with our sleep, etc. Good sized rooms, very comfortable beds/bedding. Would stay here again and recommend it to others. If your not familiar with the area it may seem a bit north from some of the attractions in the area(Pikes Peak, Seven Falls, etc), believe me, it's not that far of a drive and is located near a lot of various restaurants. Staff was very helpful with directions and recommendations to restaurants. We made the mistake of selecting another hotel based on what I thought was a better location to attractions, etc. Bad choice on my part. Stay here, you'll enjoy it.
The staff were great, really nice breakfast and good location. The hot tube was broke and we were told the first day it would be fixed tomorrow but did not get fixed in the next three days. Rooms were small and not as nice as the other fairfield Inns I have stayed at.
Breakfast was wonderful Would be nice to have a small market for snacks
Breakfast was awesome Pool was freezing and no hot e
Good location - just off highway and central to Colorado Springs, Air Force base and Garden of the Gods. Also, staff was very friendly and helpful. Room was clean and bed was comfortable. Mini fridge would have been useful for longer stay but I did not use it. Facilities were a bit run down and tattered. Hallway rugs were in poor shape and shower/shower valve is showing its age.
Coffee patio, friendly staff, breakfast N/a
Not a #$&% thing! If you had a zero star option, I would have selcted that! Where do I begin? The sliding door not locking? The plumbing backed up? The not-so-nice pissed in bed I laid in? The broken safety lock? The missing plaster on the walls? Did I mention the pissed in bed from the previous occupant?
Nothing Room not clean, bathroom dirty, furniture very bad shape.
Parties all night, smell of drugs always, cleanliness, felt uneasy with the majority of guests staying there. Seems like it's a drug addicts hang out.
the photo you have for the hotel is from a different hotel. I will be filing a complaint with your company shortly your website was misleading and booked me at the incorrect hotel. a stock photo was used for the hotel picture. and the hotel staff was rude. and said this mistake is very common. the manitou springs hotel is different from the garden of the gods location. which is very concerning due to the fact the manitou springs location is actually next to garden of the gods area. and the garden of the god hotel location if near the freeway
We got there and the bedspread was... Well needed replaced. Was not clean. Cigarette burn in a non smoking room. When going down the hall to address the situation the smell of pot was so strong people were leaving. Tub did not drain good. 4 inches of water in tub by the time you finished a shower. Did not bother to clean our room after the first night. The free Wi-Fi did not work. Will never consider staying there again.
location dirty, no maintainence, smells
Much less than clean. Finishes need to be updated. Had to change rooms because the sliding glass door would not mechanically lock Decent price
Has everything you need, while being in a safe location and great value, especially if you book online. Everything in the room was in good condition including the beds (I'm picky on those). Room in the back (222) was super quiet You need to have a car. It's not close to much of interest for say 2 / 3 miles. Far from Ft Carson and Peterson, not so bad for downtown or the tourist sites.
Price No utensils for cooking. Stove heating element not level. Just 1 shampoo, 1 soap, 1 toilet tissue for the week
The rooms were very clean, and the staff was really helpful and courteous. All in all we enjoyed our stay very much.
The price and location are great. The suites on the mountain side have a lovely view. The hotel is in the middle of a renovation and new ownership. Right now it is in need of clean carpets and some long overdue updates. The mattress is nice and comfortable. For the price, it has served my extended stay well, but if I was only here for a few days, I would choose another place.
Close to highway The most disgusting place I've ever stayed at. I understand that for the price the place was going to be a little dirty or uncomfortable but this is just wrong! The smell in our room was just awful and the bed felt like it was going to collapse. There was obvious stains on the "white" sheets and it was just awful. I couldn't sleep all night from that smell and the floors had this sticky stuff on it so we were scared to take off our shoes. DO NOT STAY HERE!
Close to I25, had full kitchen, roomy, clean No continental breakfast, no pool
The customer service was horrible they do not have enough staff. Our bathroom was plugged n we had to unplugg it. Breakfast ended at 9 and food was gone by 8. Rooms are dirty. Too expensive. We would of been better off staying at motel 6 cheap dirty n bad customer service.
Lovely room, Excellent shower, Comfortable bed (though it seemed to take a body-set during the night), Inaudible heat/AC, Nice view from 4th floor, Very warm indoor pool (but with steamy air). Reversed $8 parking charge when I asked. Free wifi was pretty slow, 32â€ TV had HDMI inputs disabled so they couldnâ€™t be used to show a DVD from my laptop
False advertising.... there was no free breakfast.... just snacks
Quiet and clean Location
location the wifi is very slow
clean only double beds in whole hotel. Rooms were set for extended stay. Continental Breakfast was instant oatmeal in packages granola bar,muffin in a wrapper and coffee which you had to take back to your room. Hotel had a certain smell-stunk.No covered entry
The staff was very friendly The room was very dirty and there was visible mold on the ceiling.
Staff was pleasent and accommodating.
Very friendly and helpful staff. Extremely slow WiFi.
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
It was easy to access right off of I-25 and upon arrival, the staff was friendly and helpful. If you are just looking for a place to lay your head for a night, it's just fine. If you are looking for a place with abundant amenities, then you may want to look elsewhere. There were a few stains on the carpets and breakfast was minimal, but still fine.