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Cleveland hotels near Horseshoe Casino
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Best Cleveland hotels near Horseshoe Casino
"Located in Downtown Cleveland, this hotel is within a 10-minute walk of Cleveland Mall, JACK Cleveland Casino and Rocket Mortgage FieldHouse. Cleveland Convention Center and Cleveland Arcade are also within 10 minutes. Tower City-Public Square Station is 12 minutes by foot and Cleveland Station is 12 minutes. "
Overall 9.2 Excellent
Based on 2,188 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Cons: The free food was pretty bad but what do you expect for free food
Excellent
10.0
Pros: Kevin at the front desk was very friendly and nice. The woman (didn’t get her name) was friendly and welcoming. We enjoyed the friendly atmosphere and nice rooms. It was a great location for the things our family had planned.
Cons: The only negative was we were on the first floor by the lobby and at night and early morning we could hear some conversations.
Good
7.4
Pros: Overall clean, good breakfast. Wifi worked well. Room was modern, but the bed was soft. Had complimentary fridge and microwave which was nice. Would have loved this hotel if traveling for work, but not really the best set-up for a family with a baby.
Cons: Drunk person wandering around front of hotel when we went to check-in at 8pm on a Friday. Had to carry our infant through group of smokers that congregate at the front door (gross.) Nobody manning the front desk, had to find someone to check us in. Only offer valet parking option. The free "crib" provided was just a pack and play, not really good for sleeping baby (or easy to clean!) and overall the hotel was on the noisier side. Also no bathtub in the room for bathing kids.
Excellent
10.0
Pros: Loved the whole feel of the retrofitted space! Extraordinarily comfortable, great safety features, and amazing location.
Excellent
9.4
Pros: I liked the wide hallways and tall ceilings in the rooms! The fact that the hotel used to be the Board of Education building appealed to me greatly. The staff was warm, friendly, and helpful. I will definitely recommend this hotel!
Excellent
9.7
Pros: Recently opened after multi million dollar historical restoration...beautifully done well appointed and great central downtown location.
Cons: Although not crowded during my stay I would imagine the hallways will become very noisy due to the beautifully restored marble floor and half wall wainscot.
Excellent
8.2
Pros: Walking distance to attractions and restaurants. Staff was very friendly and helpful. It was our first visit to Cleveland and we had a great time.
Cons: The breakfast was ok and happy hour snacks were mediocre. With so many great restaurants and bars in the area we opted out of the free stuff.
Excellent
10.0
Pros: Luxury at affordable price. Complimentary happy hour drinks and breakfast included is a nice touch.
Cons: Hot tub was too hot And pool was too cold.
"Located in Downtown Cleveland, this hotel is within a 10-minute walk of Cleveland Convention Center, JACK Cleveland Casino and Cleveland Arcade. Rock and Roll Hall of Fame and FirstEnergy Stadium are also within 15 minutes. Tower City-Public Square Station is 12 minutes by foot and Cleveland Station is 12 minutes. "
Overall 9.0 Excellent
Based on 815 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: The beds were super comfortable.
Cons: The bathroom needs more privacy. Especially when staying with a group of friends.
Excellent
10.0
Excellent
8.2
Pros: Staff was very attentive and prompt. Décor was modern and room service was excellent.
Cons: Housekeeping was irregular in room cleaning services. Most of the days room was not done all day and I had to call for service after returning to room in evening. Bathrobes were not provided in room, which are pretty standard in hotels of this class.
Excellent
9.4
Pros: Rooms were clean and well designed. Slept well because beds were comfortable, drapery kept light out, and room well insulated from noise. This is a large hotel and yet whenever we contacted the staff via text, room phone, or in person they responded to every one of our requests quickly. The hotel is within walking distance or short taxi ride of tourist attractions and restaurants etc. Also the view is nice.
Cons: I wish there had been charging outlets on the long desk/counter.
Excellent
9.1
Pros: Great location. Super clean and modern.
Cons: Water was brown because of some work being done. Only has Valet parking. No free wifi
Excellent
10.0
Pros: Excellent service very accommodating
Excellent
8.8
Pros: Staff were very friendly and helpful. Good central location.
Cons: Room doors close very loudly and the noise woke me up mornings.
"Situated near the airport, this hotel is within 12 mi (20 km) of Lake Erie, Christmas Story House and West Side Market. Progressive Field and JACK Cleveland Casino are also within 16 mi (25 km). "
Overall 8.8 Excellent
Based on 238 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
9.1
Excellent
8.2
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.4
Pros: Very popular hotel. Saw many families here. Checking in was easy. Nice fireplace downstairs and convenient restaurant/bar. Nice ambiance.
Cons: Rooms were pretty basic. But, for the price, it was very nice!
Excellent
10.0
Excellent
10.0
Pros: Title pretty much sums up out stay. We arrived late at night and was greatest with a friendly smile and directed to our roo . Room was spacious and clean. Beds and pillows were comfortable and the bathroom was well maintained. No comments whatsoever. By the way, if you are worried about being so close to the airport...have no worries. We were on three uth floor and did not hear one plane fly over at al . Great stay. Thank you Hilton
Excellent
10.0
Pros: Meticulously clean and quiet. Very friendly staff. Excellent airport shuttle service.
Excellent
9.0
Pros: The staff was very attentive and breakfast was really terrific.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: I liked that they had a gym and business room.
Good
7.7
Pros: Location right next to airport, shuttle service was great, hotel has bar/restaurant, friendly staff, good rates, lobby area was very nice, room was clean
Cons: Outside of lobby hotel is dated, while acceptable room furniture was showing age, mattress and pillows where very uncomfortable, felt more like a mid range hotel than what I expect from a Hilton. That being said for a quick overnight stay for easy access to the airport In The morning at 100$ it was not a bad deal but if the rooms where newer it would have been a 5 star experience
Excellent
9.1
Cons: Food wasn't great for how much we spent, and breakfast is super expensive for a family of 4. Especially, when I thought it was included in my stay from trip advisor.
Good
7.7
Pros: Location to the CLE airport
Cons: I wanted to leave my vehicle for the duration of the flight and get a shuttle to the airport and was told that the program was unavailable and full. They didn't even ask what time my flight was and the parking lot was only half full.
Excellent
10.0
Pros: Very friendly staff, nice comfy bed, good breakfast bar
Excellent
10.0
Pros: All staff were helpful friendly and responsive
Cleveland's only luxury hotel located in the heart of the downtown business district. Richly designed meeting space ideal for 14-450 guests. 20 minutes from Hopkins airport by rapid rail or taxi. Hotel is connected to Tower City Center featuring over shops and restaurants, JACK Cleveland Casino, and an enclosed walkway to Rocket Mortgage FieldHouse and Progressive Field. Hotel is within walking distance to the trendy Warehouse District and Fourth Street entertainment areas. Easy access to Rock and Roll Hall of Fame, Playhouse Theater District and University Circle.
Overall 9.2 Excellent
Based on 34 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Benefit from the impeccable downtown location of Cleveland Marriott Downtown at Key Tower just steps away from many of Cleveland, Ohio's most sought-after attractions. Located in the vibrant downtown, directly across the street from the Cleveland Convention Center, our hotel is near the Rock and Roll Hall of Fame, Rocket Mortgage FieldHouse, Great Lakes Science Center, FirstEnergy Stadium and Lake Erie. Settle into our spacious, modern hotel rooms or suites, where plush bedding and views of the lake await. Stay relaxed and focused in our state-of-the-art, 20,000-square-foot Spa or join us for drinks or a sumptuous meal at one of the hotel's popular restaurants or bars. Host your next event in Cleveland in one of our redesigned event spaces, including our stunning Grand Ballroom and charming outdoor patio, enhanced by delicious catering, thoughtful planning services and intuitive amenities. Come experience the best that Cleveland, Ohio has to offer at Cleveland Marriott Downtown at Key Tower.
Overall 8.9 Excellent
Based on 196 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2.0
Cons: Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.
Mediocre
2.0
Cons: We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Comfortable and easy
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.0
Good
7.7
Cons: Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.
Excellent
10.0
Pros: Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium.
Cons: This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
Okay
5.1
Pros: Staff was very helpful and engaged. Easy to get to from highway and parking was too easy to believe for downtown Cleveland.
Cons: After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded like construction and music playing above us the entire night. I couldn’t sleep a wink with the loud noise. Disssapointed that I paid more for a city view room and felt with these issues.
Excellent
10.0
Pros: Check in and check out were fast. Everything was clean. They make staying there hassle free.
Located in the Historic Gateway Neighborhood, at East 4th Street between Euclid and Superior Avenues, Hyatt Regency Cleveland at The Arcade provides convenient proximity to all major attractions in Cleveland. The hotel is within walking distance from the Rock & Roll Hall of Fame, Progressive Field, the Horseshoe Casino, the Theater District, and the Cleveland Convention Center and Global Center for Health Innovation.
Overall 8.6 Excellent
Based on 1,445 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
8.2
Excellent
9.7
Excellent
8.2
Okay
5.4
Excellent
8.0
Pros: We stayed in the vip suite and it was nice. Very spacious.
Cons: Furniture and decorations were a little dated. Same with the electronics.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Conveniently located downtown this hotel is one of a kind. The Arcade is very impressive and takes you back in time. Rooms were updated and clean. I would stay there again.
Excellent
8.0
Excellent
10.0
Good
6.0
Good
6.0
Excellent
8.0
Pros: Very close to downtown attractions in a unique building.
Cons: Very few "extras" provided without cost.
Excellent
8.0
Good
7.4
Pros: The bed wasn’t the best. No mattress pad and small pillows.
Cons: The noise was more than a bit bothersome
Excellent
10.0
Excellent
8.2
Pros: I loved the uniqueness of this Hyatt. The architecture of the arcade as the lobby to the small details in the room were gorgeous. It was close to everything downtown and only a 10 minute walk to the Q which is where the concert was at that I was in town for.
Cons: Because it is an older building, it did have a bit of a musty smell and the air circulation in the room was not that great. Also they serve breakfast in the arcade and it is noisy and woke us up in the morning.
Mediocre
3.7
Pros: The hotel is located in a great area and is pretty central to a lot of great spots in Cleveland. Very elegent hotel.
Cons: The valet service people seemed really confused about what was going on when I pulled up. At one point during my stay I ordered some room service items and they just never came. The bed I slept in had no sheets on the mattress, which was super weird. I also discovered blood on the mattress. Pretty weird!
Excellent
10.0
Pros: Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
Excellent
10.0
Pros: We had a good time. Great view, such a comfortable bed!
Cons: The additional 30.00 for one night parking.
Good
6.2
Pros: The Arcade is a beautiful Hotel. Staff are courteous and knowledgeable about their facility and surrounding amenities. Centrally located, making everything you want to do in walking distance.
Cons: First stay was perfect. Great room, extremely comfortable bed, and perfect view of 4th St., cannot complain. Second stay....room was dated, carpet appeared to have water damage, bed was old with ruts and was extremely stiff. Called to ask possibly change rooms and were shot down. I understand hotels fill up fast, especially during big events in downtown Cleveland. However, don't ask me my room preference through email four months in advance and again at the front desk when your going to ignore or know you have no intentions of accommodating a single preference. Just be honest and up front about availability.
Excellent
10.0
Excellent
8.0
Excellent
9.4
Pros: Excellent stay
Excellent
9.7
Pros: Beautiful
Cons: Parking
Okay
4.5
Pros: Pleasant and helpful staff.
Cons: Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
Good
6.0
Pros: The hotel itself has a super cool environment and the building is spectacular... until you go in the room.
Cons: This was our second attempt at The Arcade and both times we have requested a bath tub and paid an uncharge for a room with a view. Both times the view that we upgraded to was a concrete wall 6 feet from the window. They moved us to a room with an actual view this time at least, but the room was just cleanish and had no bath. We actually think that this may be the room where employees take breaks as the table had pretty clearly had drinks on it not long before we arrived and the TV was on. If they charged $100 or even $150 for rooms here, it would be fine. In fact, it would be good. For $360 a night though, we were really expecting something more than a few steps above a Holiday Inn.
Good
6.8
Pros: clean, friendly staff, nice central location
Cons: had to pay to park, was requested to put a 100 hold on my card at check in, they did drop it to 50, but all the website said was a card would have to be on file, nothing about a hold. The shops inside were all abandoned. Only a few open. $4 water offered in room. no fridge
Excellent
8.0
Pros: Nice atmosphere. Great location in town.
Excellent
8.2
Pros: There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.
Excellent
10.0
Pros: Bed was comfortable, location was perfect, staff was super friendly.
"Located in Gateway District, this hotel is within a 5-minute walk of East 4th Street, Rocket Mortgage FieldHouse and Cleveland Arcade. JACK Cleveland Casino and Progressive Field are also within 10 minutes. Tower City-Public Square Station is 7 minutes by foot and Cleveland Station is 21 minutes. "
Overall 8.5 Excellent
Based on 462 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.5
Excellent
8.8
Excellent
8.8
Good
7.1
Excellent
9.7
Excellent
9.6
Excellent
8.8
Excellent
8.8
Excellent
10.0
Pros: Staff for sure, location was clutch and breakfast, yeah I want to stay
Cons: Swimming pool would have been the only thing
Excellent
8.0
Excellent
9.4
Pros: Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help.
Cons: Currently under construction, but they are updating so I'm sure it will look great once they are done.
"Located in University Circle, this hotel is within a 10-minute walk of University Hospitals of Cleveland, Case Western Reserve University and Cleveland Museum of Art. Cleveland Clinic is 1 mi (1.6 km) away. Euclid-East 120th Station is 9 minutes by foot and University Circle Station is 16 minutes. "
Overall 8.4 Excellent
Based on 136 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
9.4
Excellent
8.0
Excellent
10.0
Pros: Very friendly staff. Updated accommodations. Good location.
Cons: It was freezing in the lobby. Would have been nice to have a bit more heat there. Also, I like a tub. I know the trend has been to remove tubs from bathrooms, but sometimes I love to site in a nice hot tub at the end of the day.
Excellent
10.0
Pros: Able to walk everywhere. People were friendly.
Cons: Only free coffee was in the room. Would have enjoyed complementary beverage service (coffee, tea in the morning and water in the evening).
"Located in Gateway District, this hotel is steps away from East 4th Street and Cleveland Arcade. Rocket Mortgage FieldHouse and JACK Cleveland Casino are also within 10 minutes. Tower City-Public Square Station is 9 minutes by foot and Cleveland Station is 16 minutes. "
Overall 8.3 Excellent
Based on 933 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Pros: Our bed was super comfortable!
Cons: Building is old. You can hear everything!
Excellent
10.0
Good
7.1
Excellent
10.0
Excellent
10.0
Excellent
8.0
Pros: Comfortable beds, happy hour, free breakfast and great staff.
Cons: Valet parks the cars a couple blocks away in a public lot. Trust me when I say park the car yourself. It takes them over 10 minutes to retrieve each car and when we were there only 1 person was working to run for the cars. We took a walk that morning and watched the valet drivers pathetically meandering to the cars, not jogging or even fast walking. It makes it difficult if you are trying to be somewhere on time. Budget 30-40 minutes to get your car the next morning if you use valet.
Excellent
8.5
Pros: Location was excellent
Cons: Food
Good
7.7
Pros: The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful!
Cons: The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.
"Situated near the airport, this hotel is 1.8 mi (2.9 km) from International Exposition Center and within 6 miles (10 km) of Kaiser Permanete Medical Center and North Park Care Center. NASA Glenn Research Center and Baldwin Wallace College are also within 6 miles (10 km). Cleveland Hopkins Airport Station is 6 minutes by foot. "
Overall 8.3 Excellent
Based on 298 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Good
6.0
Excellent
10.0
Okay
4.5
Pros: We especially liked the food at the restaurant And the fervor all around.
Cons: We didn't like that there was a white film of some sort on the walls in the bathroom. Also our room was not clean when we're came back to it in the afternoon on Valentine's Day. The service in the restaurant leaves alot to be desired. It was very slow. We decided to eat at the bar for the duration of our stay. Additionally we did not have access to HBO... and the channel guide did not match the channels. This hotel needs cleaning and better service. Very disappointing!!!
"Located in Downtown Cleveland, this hotel is within a 15-minute walk of Cleveland Convention Center, FirstEnergy Stadium and Great Lakes Science Center. JACK Cleveland Casino and Rocket Mortgage FieldHouse are also within 1 mile (2 km). Tower City-Public Square Station is 12 minutes by foot and Cleveland Station is 17 minutes. "
Overall 8.2 Excellent
Based on 365 reviews
All
- All
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
5.7
Excellent
8.5
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Okay
4.8
Excellent
8.8
Excellent
10.0
Pros: Loved the rooms...not very large but very efficient and comfy!
Excellent
10.0
Excellent
10.0
Pros: Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve.
Cons: When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.
Excellent
8.0
Pros: It was new and a ok location. Staff was great.
Cons: The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel
Excellent
10.0
Pros: The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning.
Cons: No complimentary breakfast at this location.
Excellent
8.0
Pros: The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back.
Cons: It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.
Good
7.7
Pros: The hotel was very nice and the staff was very accommodating. I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference.
Cons: The only thing I did not like was the party vibe that the hotel seemed to support. Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.
Excellent
9.4
Excellent
8.2
Excellent
8.0
Excellent
10.0
Mediocre
3.7
Pros: Not much actually.
Cons: The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids. The thermostat for the a/c did not work, and after an hour, I figured out how to manually turn it on. Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse.
Good
6.8
Pros: Staff was very nice, and the building was sleek and modern.
Cons: The Aloft might have been better for a businessperson looking to make a quick stop in town. The room was very, very small, and the train (our room was on the opposite side of the building, away from the train and overlooking the courtyard/office building) shook the room. All in all, it was ok--but I think we could have had a better experience for what we paid.
Excellent
8.5
Pros: Can't get a better location if you are looking for an east bank experience. Hotel is modern and nice. Great party stop for before and after a good night out.
Cons: Missing a little of the elegance of the other historical CLE hotels. Cab or shuttle ride to the Casino or East 4'th.
Good
6.8
Pros: room looked nice
Cons: it was loud, the sink was clogged and barely drained, the shower had horribly low water pressure, and the shampoo dispenser didn't work
"Located in Downtown Cleveland, this hotel is within a 10-minute walk of Cleveland Convention Center and Rock and Roll Hall of Fame. Great Lakes Science Center and Playhouse Square Centre are also within 15 minutes. Cleveland Station is 11 minutes by foot and Tower City-Public Square Station is 16 minutes. "
Overall 8.2 Excellent
Based on 979 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.1
Excellent
10.0
Excellent
9.7
Good
6.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.5
Pros: Staff was nice, location was awesome and restaurant and room service were great
Cons: Housekeeper was way to noisy every morning
Good
6.5
Pros: Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed.
Cons: Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
Excellent
8.0
Pros: amenities, proximity to points of interest, great adjacent restaurant
Cons: lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Excellent
8.8
Pros: Front desk was very friendly and quick to get us checked in and out.
Cons: Parking was very expensive.
Excellent
8.0
Pros: The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable.
Cons: The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
Excellent
10.0
Mediocre
2.0
Cons: Valet left my vehicle dirty. Valet manager was incompetent and rude. All of the staff were rude.
Excellent
8.2
Good
7.7
Pros: The hotel was clean and in a central location.
Cons: Please add fabric softener to your sheets! And the light by the room better wasn't working.
Good
6.8
Pros: The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.
Cons: I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
Good
6.0
Pros: I liked the access to food and drink, as well as the view of the lake in our second room.
Cons: I did not like how this place was not soundproof - you could hear everything in the room next door.
Good
7.1
Pros: We had lunch in their restaurant and I had an amazing beet salad.
Cons: I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.
Excellent
10.0
Excellent
10.0
Pros: The place was clean and comfortable with a higher end business vibe.
Cons: No complaints.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Cortious staff
Excellent
9.7
Pros: The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing.
Cons: The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
Excellent
9.1
Pros: Cleanliness and layout of rooms.
Cons: No breakfast included with stay. No garbage can in bathroom or recycling in room period.
Excellent
8.0
Pros: Bed was comfortable.
Cons: Furniture a bit scuffed.
"Located in Downtown Cleveland, this historic hotel is within a 10-minute walk of JACK Cleveland Casino, Rocket Mortgage FieldHouse and Cleveland Convention Center. Progressive Field and FirstEnergy Stadium are also within 1 mi (2 km). Tower City-Public Square Station is 5 minutes by foot and Cleveland Station is 20 minutes. "
Overall 7.5 Good
Based on 940 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8.0
Excellent
10.0
Excellent
8.8
Excellent
9.4
Excellent
9.4
Good
7.4
Pros: Beds were perfect. Very comfortable. Pillows were spot on. That is only thing was nice to say about my whole stay.
Cons: Room was dirty, hair in tub and in the sink. Also smelled funny. Not sure where it was coming from. Parking was very close. My van had door dings. The room size was so small a king size bed was just as big as the room. This place was NOT worh the money.
Excellent
9.7
Pros: Amazing location, ridiculously comfortable bed and shower, super-fast elevator! Staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left home)
Cons: Only one trash can in the entire room, which was on total opposite side of room from bathroom (where tissues were—primary reason for needing trash can!). That was our ONLY complaint!!
Mediocre
2.0
Cons: Would not honor free parking advertised on Kayak Site !!
Mediocre
3.1
Pros: Location, large rooms
Cons: Hotel has not been updated in decades. Rooms are old, seating uncomfortable, limited outlets, poor amenities. Stay here if you want to remember what hotels were like in the 60's.
Excellent
10.0
Excellent
8.8
Excellent
10.0
Excellent
10.0
Mediocre
2.0
Excellent
10.0
Excellent
8.0
Good
6.2
Pros: Staff friendly n professional,
Cons: elevator wouldnt take us to 12th floor only to 10th floor had to take steps up too room to unload bags. Had to go to front desk and ask why elevator would take us up to correct floor. Also drinks at bar for two beers 12 dollars pricy,and heard motors running outside room all night
Excellent
10.0
Pros: Staff was super friendly.
Excellent
9.7
Pros: Location,staff
Cons: Very small room
Good
6.0
Pros: Great location
Cons: Room hadn’t been remodeled in over 20 years. Very dated
Okay
4.5
Pros: Nothing really
Cons: Parking too expensive. No free internet. No fridge, no microwave. Noisy rooms
"Situated near the beach, this motel is within 1 mile (2 km) of Lake Erie and Perkins Beach. Lakewood Park and Upper Edgewater Park are also within 2 miles (3 km). West 117th Station is 23 minutes by foot and West Boulevard-Cudell Station is 29 minutes. "
Overall 5.0 Okay
Based on 349 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6.5
Mediocre
2.8
Mediocre
2.8
Pros: The front desk staff was great. Proximity to downtown was good. Neighborhood was interesting.
Cons: Everything else was not even rateable. Yes, it was that bad.
Okay
4.2
Pros: The staff was friendly, and the area was quiet and close to everything.
Cons: Peeling wall paper. Mildew in the shower. Doors do not close or latch properly. Cobwebs/thick dust everywhere.
Mediocre
2.0
Cons: AC did not work in room and staff claimed they had no other rooms available and refused a refund or cancellation. They did however supply me with an filthy extension cord and an old pedestal fan to help circulate the dust and hot, wet air around the tiny room. The lobby, hallway and room smelled like mold and cigarettes. The carpet was filthy and damp. The room keys worked about every 10th try. Wifi was useless. Beds were ridiculously uncomfortable. I should have just slept in my car.
Mediocre
2.0
Pros: Nothing
Cons: My first room had a used condom wrapped on the floor. The second had hair all over the bathroom and mold in the coffee pot. Horrible hotel.
Excellent
9.7
Okay
4.6
Pros: Location close to downtown in nice neighborhood
Cons: Smelly. Kinda gross. Ok to just sleep for the night
Okay
5.7
Pros: The bed was comfortable and the shower was hot.
Cons: The hotel is not visually appealing at all. When we pulled up, I had to ensure the address was correct. Something was wrong with all of the doors down the hallway which led to you having to slam them for them to close. Imaging trying to sleep but hearing that all night. Finally, the breakfast was bread, packets of oatmeal, and cereal. I suppose you get what you paid for.
Okay
5.0
Pros: Jasmine at the front desk was super helpful and that made our stay pleasurable.
Cons: The bed was horrible my back is still in pain
Mediocre
2.0
Pros: Nothing
Cons: The hotel was gross it was dead insects in the bath room the t.v. was gross it look like it hadn't ever been wiped down and had a film of dirt over it
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