Pros (+) Bed was comfortable, location was perfect, staff was super friendly.
4 stars
Hyatt Regency Cleveland at The Arcade
420 Superior Avenue East, Cleveland, OH 44114, United States
Cleveland, OH
See location+1 216 575 1234Photos of Hyatt Regency Cleveland at The Arcade
Overview
Hyatt Regency Cleveland at The Arcade is set in Cleveland and is a short walk from Tower City-Public Square Rail Station. It is located a brief stroll from Terminal Tower.
There are a range of amenities available to those staying at the hotel, including an express check-in and check-out feature, a coffee bar and meeting facilities. Welcoming and professional team members are available 24 hours a day.
Hyatt Regency Cleveland at The Arcade has 293 historic rooms, each with their very own bathroom. Heating, ironing facilities and a refrigerator are also provided to guests.
The hotel's on-site restaurant, 1890, is a popular place to enjoy a meal. In the evening, guests can relax in the comfortable lounge bar. A wide choice of dining options are also found close by.
Hyatt Regency Cleveland at The Arcade is less than a 15-minute drive from Cleveland Hopkins International Airport and the Rock & Roll Hall of Fame & Museum is a brief stroll away. It is also within walking distance of Quicken Loans Arena, the Playhouse Square Centre and Progressive Field.
Latest deals for Hyatt Regency Cleveland at The Arcade
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Hyatt Regency Cleveland at The Arcade
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Wi-Fi available in all areas
Dining
- Minibar
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24-hour front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- Allergy-free room
- No smoking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Adapter
- Air-conditioned
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Trouser press
General
- Window
- Family rooms
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
Workspace
- Fax/photocopying
- Fax
- Laptop safe
- Desk
Parking and transportation
- Parking
- Valet parking
Bedroom
- Alarm clock
- Wardrobe or closet
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
Fitness
- Fitness centre
Spa
- Spa
Reviews of Hyatt Regency Cleveland at The Arcade
8.2
Very good
1945 verified ratings
Wonderful
1064
Very good
301
Good
222
Okay
110
Fair
104
Mediocre
48
Poor
97
Summary of reviews
Guests say
Guests appreciated the hotel's great location, beautiful design, and friendly staff. However, many expressed dissatisfaction with cleanliness issues and service problems during check-in and billing. Overall, the hotel offers a good experience but needs to address these concerns for a better stay.AI-generated from customer reviews
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Score by provider
8.2 out of 10
1248 reviews
8.2 out of 10
340 reviews
9.1 out of 10
5 reviews
8.3 out of 10
16 reviews
All reviews
Pros (+) The bed wasn’t the best. No mattress pad and small pillows.
Cons (-) The noise was more than a bit bothersome
Pros (+) I loved the uniqueness of this Hyatt. The architecture of the arcade as the lobby to the small details in the room were gorgeous. It was close to everything downtown and only a 10 minute walk to the Q which is where the concert was at that I was in town for.
Cons (-) Because it is an older building, it did have a bit of a musty smell and the air circulation in the room was not that great. Also they serve breakfast in the arcade and it is noisy and woke us up in the morning.
Pros (+) The hotel is located in a great area and is pretty central to a lot of great spots in Cleveland. Very elegent hotel.
Cons (-) The valet service people seemed really confused about what was going on when I pulled up. At one point during my stay I ordered some room service items and they just never came. The bed I slept in had no sheets on the mattress, which was super weird. I also discovered blood on the mattress. Pretty weird!
Pros (+) Conveniently located downtown this hotel is one of a kind. The Arcade is very impressive and takes you back in time. Rooms were updated and clean. I would stay there again.
Pros (+) We stayed in the vip suite and it was nice. Very spacious.
Cons (-) Furniture and decorations were a little dated. Same with the electronics.
Pros (+) Beautiful
Cons (-) Parking
Pros (+) Very close to downtown attractions in a unique building.
Cons (-) Very few "extras" provided without cost.
Pros (+) Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
Pros (+) Pleasant and helpful staff.
Cons (-) Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
Location
420 Superior Avenue East, Cleveland, OH 44114
What's nearby
- Cleveland Mall179 m
- Public Square249 m
- Terminal Tower0.4 km
- Quicken Loans Arena0.5 km
- Progressive Field0.7 km
- Playhouse Square Centre0.9 km
- FirstEnergy Stadium0.9 km
- Rock and Roll Hall of Fame0.9 km
- Steamship William G. Mather Maritime Museum0.9 km
- St. Peter Church1 km
- West Side Market2.1 km
- Great Lakes Brewing Company2.1 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Hyatt Regency Cleveland at The Arcade
Low season | March |
|---|---|
High season | March |
Average price (weekend night) | AED 880 |
When to book a room at Hyatt Regency Cleveland at The Arcade
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.6 |
|---|---|
Distance to city centre | 0.3 km |
Nearest airport | Cleveland Hopkins Intl |
Distance to airport | 16.5 km |