Overview

Congress Plaza Hotel

520 South Michigan Avenue, Chicago, IL 60605, United States
+1 312 427 3800

AED 335+

Overall guest ratings

7.1/10 Good
Based on 9,021 reviews

Review highlights

  • 9.4
  • 7.1
  • 4.9
  • 4.9

Good to know

  • Great view
  • Wonderful sightseeing

Nearby

    show all

    About

    Location.

    Originally built in 1893 to house visitors to the World's Columbian Exposition, this hotel is across the street from Grant Park and less than 2 miles from Navy Pier.

    Hotel Features.

    Congress Plaza Hotel provides a lounge just off the lobby along with 2 restaurants. Gazebo Restaurant serves American cuisine in a casual setting for breakfast and lunch, while Rafael Steak House features Midwestern cuisine for dinner only. 25 conference rooms offer nearly 50,000 square feet (about 4,600 square meters) of event space and banquet facilities. Of special note is the hotel's Gold Room, decorated with gold-leaf trim and chandeliers, used for formal events. Complimentary wired and wireless Internet access is available in public areas.

    Guestrooms.

    Rooms provide tiled bathrooms with hair dryers and shower/tub combinations. All rooms offer free wireless and wired Internet access, pay movies, and premium TV channels. Extra touches include in-room safes and coffeemakers.

    Less show all
    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.1 Good
    Based on 9,021 reviews
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      8.2 "82% liked the proximity to shopping."
      9.7 "Near to public transport, according to 97%."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.3 "City centre within easy reach, said 93%."
      9.9 "99% thought it was easy to get to the train station."
      8.4 "Easily accessible by car, said 84%."
      7.5 "Good access to the airport, said 75%."
      7.0 "Business sites within easy reach, said 70%."
    • 7.1 "Good service."
      7.3 "73% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      7.1 "71% were impressed by the valet service."
      7.6 "76% said the concierge service was amazing."
      8.8 "88% were happy with the shuttle service."
    • 6.2 "Average value."
    • 5.9 "Food is average."
      6.5 "Only 65% were satisfied with the menu."
      5.2 "Desserts were ok, said 52%."
    • 4.9 "Breakfast is below average."
      4.5 "55% said the breakfast was too expensive."
    • 4.9 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      1.6 "For 84%, the rooms looked old."
      2.4 "Air conditioning was criticized by 76%."
      2.2 "78% had problems with the shower."
      1.6 "84% criticized the small bathroom."
      1.2 "88% thought the tv was sub-standard."
      3.1 "69% said the bathroom was dirty."
      3.6 "64% were unsatisfied with the kitchenette."
    • 4.7 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      1.1 "89% thought the facilities needed updating."
      2.2 "78% complained about the elevator."
    • 4.1 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 4.0 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.2 Good
    Based on 3,698 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.8 "Near to public transport, according to 98%."
      9.4 "City centre within easy reach, said 94%."
      8.1 "81% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
      8.3 "Easily accessible by car, said 83%."
      9.9 "99% thought it was easy to get to the train station."
      8.0 "Good access to the airport, said 80%."
    • 7.0 "Good service."
      7.2 "72% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      7.2 "72% were impressed by the valet service."
      7.9 "79% said the concierge service was amazing."
      9.1 "91% said the recreation staff was great."
    • 6.0 "Food is average."
      6.1 "Only 61% were satisfied with the menu."
      5.4 "Desserts were ok, said 54%."
    • 5.7 "Average value."
    • 5.0 "Rooms are ok."
      5.4 "Only 54% said rooms were big enough."
      6.0 "Only 60% said rooms were clean enough."
    • 5.0 "Average amenities."
      1.0 "90% thought the facilities needed updating."
      1.9 "81% complained about the elevator."
      4.5 "55% found the grounds unpleasant."
    • 4.9 "Breakfast is below average."
      4.4 "56% said the breakfast was too expensive."
    • 4.2 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 4.0 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 0.9 "Disappointing wellness & sports facilities."
    View all review categories

    Overall rating

    7.1 Good
    Based on 2,796 reviews
    • 9.6 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      8.3 "83% liked the proximity to shopping."
      9.9 "99% thought it was easy to get to the train station."
      9.7 "Near to public transport, according to 97%."
      9.3 "City centre within easy reach, said 93%."
    • 7.1 "Good service."
      7.5 "75% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
      7.5 "75% said the concierge service was amazing."
      7.2 "Hotel security was great, thought 72%."
    • 6.3 "Food is average."
      6.6 "Only 66% were satisfied with the menu."
    • 5.9 "Average value."
    • 4.9 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.5 "For 85%, the rooms looked old."
      3.2 "68% found problems with the furniture."
      2.3 "Air conditioning was criticized by 77%."
      4.3 "57% were disappointed with the minibar."
      2.1 "79% had problems with the shower."
      1.4 "86% criticized the small bathroom."
      1.3 "87% thought the tv was sub-standard."
      3.1 "69% said the bathroom was dirty."
    • 4.8 "Breakfast is below average."
      4.2 "58% said the breakfast was too expensive."
    • 4.2 "Vibe wasn't good."
      1.9 "81% criticized the unstylish hotel."
    • 3.6 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 1.2 "Disappointing wellness & sports facilities."
      0.7 "93% didn't like the fitness area."
    View all review categories

    Overall rating

    6.2 Good
    Based on 1,262 reviews
    • 9.3 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.7 "Near to public transport, according to 97%."
    • 6.9 "Service is ok."
      5.6 "56% said the reception staff was ok."
      5.7 "Housekeeping was ok, according to 57%."
    • 5.8 "Food is average."
    • 5.1 "Breakfast is mediocre."
    • 4.4 "Rooms are not good."
      1.5 "85% thought they were poorly maintained."
      2.3 "77% complained about the bathroom."
      1.8 "For 82%, the rooms looked old."
      3.3 "67% found problems with the furniture."
      2.4 "Air conditioning was criticized by 76%."
      1.3 "87% thought the tv was sub-standard."
      2.2 "78% had problems with the shower."
      3.0 "70% said the bathroom was dirty."
      1.5 "85% criticized the small bathroom."
    • 4.2 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
      0.9 "91% thought the facilities needed updating."
      2.2 "78% complained about the elevator."
    • 4.1 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 3.9 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
    • 0.9 "Disappointing wellness & sports facilities."
      0.5 "95% didn't like the fitness area."
    View all review categories

    Overall rating

    7.0 Good
    Based on 1,262 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.7 "Near to public transport, according to 97%."
      9.4 "City centre within easy reach, said 94%."
      9.9 "99% enjoyed the restaurants & bars nearby."
    • 6.6 "Service is ok."
      5.7 "57% said the reception staff was ok."
      5.9 "Housekeeping was ok, according to 59%."
    • 5.9 "Average value."
    • 5.8 "Food is average."
    • 4.5 "Breakfast is below average."
      4.4 "56% said the breakfast was too expensive."
    • 4.3 "Rooms are not good."
      1.1 "89% thought they were poorly maintained."
      2.4 "76% complained about the bathroom."
      1.3 "For 87%, the rooms looked old."
      3.0 "70% found problems with the furniture."
      2.3 "Air conditioning was criticized by 77%."
      2.2 "78% had problems with the shower."
      1.3 "87% thought the tv was sub-standard."
      2.9 "71% said the bathroom was dirty."
      1.6 "84% criticized the small bathroom."
    • 4.1 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 3.9 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      1.1 "89% thought the facilities needed updating."
      2.1 "79% complained about the elevator."
    • 2.9 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
    View all review categories
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    great location
    great location
    room was old
    grant park
    historic hotel
    great view
    old hotel
    distance to many attractions
    hotel in a great location
    hotel is perfect
    visit chicago
    location at a great price
    lake view
    high ceiling
    old charm
    north tower
    location and our room
    peeling wall
    hotel with history
    public spaces
    More
    More
    More
    Photos
    Map

    Map