Cons: Every time, it never fails, they forceably try to sell insurance when the customer has already purchase one online. They state that the US-bought insurance is not valid, when it fact it is, and if you don't purchase their insurance, they put a $3000 hold on your credit card, which is ridiculous. Their insurance prices are bloated with exaggerated deductibles (sometimes the deductible are about 40% the value of the car). Hertz needs to make sure the company practices are the same everywhere where they are represented. These people in San Pedro are running their own show!
11 Mar 2017
Very old for rental
Pros: Price was great.
Cons: 100,000 kilometers.
Arm rests worn out.
Lots of damage to car.
Thirty minute wait for car.
2000 USD deposit.
3 Jan 2017
Cons: There were no cars available when I arrived! Apparently they overbooked.
18 Oct 2016
Need to correct address and phone number for Hertz
Pros: The personnel at Hertz office was nice and professional
Cons: The confirmation email sent was incorrect, the physical address is not complete, the local phone number to find out how to get to the office is a non working number, very disappointing, once l found out by other means where the office was l was happy, the personnel was very nice and cooperative
14 Mar 2017
Pros: They have a great customer services representatives.
Cons: The process of getting the car is a little bit slow
Cons: After paying expensive taxi rides and hotel to get my rental from Payless I was told that there was no reservation and that there were no cars available anyway. In a very rudely and inconsiderate way.
I was helpless and far away from my final destination until someone from a different car rental helped me and found me a rental.