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Pros:Friendly representative, clean car in good condition.
Cons:Every rental car (from any company) should come with a paper inside telling where to find the gas filler cap release. ; )
Pros:The base rental price was cheap and staff was friendly enough (at the National desk, there is no dedicated Enterprise desk.)
Cons:Fear tactics used to try and sell all manner of additional insurance, as well as guess how much fuel you'll use and prepay for more than this. The Nissan Sentra was junky compared to similar Toyota, Hyundai, Mazda cars. Apple Carplay was super flaky, even tested with multiple phones and cables.
Pros:They were helpful and immediately available to take care of us.
Cons:It seems like everyone on our flight rented from Enterprise. Maybe the other rental agencies could lower their prices.
Pros:super Helpful staff.
Cons:YOU booked my car pickup in MSP and drop off in Rochester, MN!! And the rate in their system did NOT match what they first wanted to charge me but relented when I showed them the daily rate your emailed me.
Pros:The car was VERY comfortable and had all the bells and whistles. Made the ride feel quite a bit shorter.
Pros:Excellent customer service
Pros:The car was clean. Pick up was a bummer. Drop off was easy.
Cons:I booked a full size car. They didn’t have a full size. They tried to give me an upgrade . . . Twice, but their computer system wouldn’t allow it. So, I got a downgrade. Then, they couldn’t honor the price that Kayak quoted. So I got downgraded and was charged more than I expected. I’ll never use Hertz or Kayak again.
Pros:Friendly staff, low pressure on pick-up and drop-off. Fast service.
8.0 Very Good
Pros:Easy pick up. Staff made it simple
Cons:Car was a little weird. Dirty, seats had a funny fiber on them that made clothes stick to the seats
Cons:Hertz failed to hold our reserved vehicle, forcing us to shift from full-size to compact equipment. We were flying from Florida which was in the midst of recovery from hurricane Irma. In addition, we experienced delays in Ohare, unable to notify Hertz. I worked for IBM for 33 years, rented Hertz vehicles dozens of times, and will NEVER rent from Hertz again!
Pros:Wayne is courteous friendly and attentive to my needs
8.8 Very Good
Pros:Patrick in Rochester was perfect Customer Service Rep. He was very gracious & patient. As the vehicle was parked in a difficult to describe location, he walked me there & made sure I felt comfortable w/the vehicle given it was very different than what I’m used to driving.
Cons:It iwas exceedingly difficult to find a rental car in MN. I had to bus to Rochester to get a car!!
Pros:Pickup and dropoff were easy, the car was clean and well maintained.
Cons:When I picked up the car, the agent didn't mention their "EZ Fill" fee to me, so I thought it was optional - turns out it's not. If the car is driven fewer than 75 miles, and you are gracious enough to fill up the tank but don't keep the receipt, you get hit with a $13 fee. That's pretty shady.
Cons:Had to walk around to find car because it was not near a avis parking spot. Other than that the experience was perfect.
Pros:The staff are OK
Cons:Check your cars before give it to customers( technical issues) I want to charge my Garmin but the lighter charge not working...and there is some warning light was there.....
Pros:Kind and helpful staff! Great car and very easy to pick up!
Cons:The only thing was the drivers side seat was stuck in a slightly reclined position...made it uncomfortable to drive :)
Cons:Friendly staff, upgraded to pickup truck for no cost , which was exactly what I needed after all.
Cons:The site indicated rental cars were available when in fact they were not.
8.8 Very Good
Pros:Easy to pick up and drop off
Pros:The ease of getting in and out of the airport for drop off. Employees were very helpful.
8.4 Very Good
Pros:Car was clean. No roadside problems.
Cons:Some confusion as to dropoff location.
Cons:Being told at the counter that it's 10 dollars more per day because my wife is driving and I was paying with my credit card. My wife doesn't have a credit card.