Offering direct access to the beach, this Bocagrande resort is in the city center and within a 10-minute walk of Rio Cartagena Casino and Castillo Grande Beach. Bocagrande Beach and Hospital Naval de Cartagena are also within 2 mi (3 km).
Terrible experiencePros: Bad staff, particularly security. Horrible beds, dirty and outdated. Cons: Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.
The worst hotel experience of my lifePros: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as wellCons: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging.
1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained
2. Wifi is non-existant
3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?)
4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area
5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right?
6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals.
I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.