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Pros: Crew were super helpful and friendly. Food was above average for airline food. It was all on schedule. On my return trip - knowing already the confusion with the exit row seat which I explained here, they switched me to the correct exit row without a problem or charge.

Cons: I tried to book exit row seats online. The seat map would not load, so I called the number suggested. Had a long a confusing conversation with a woman who did not seem to understand what an exit row seat was. I booked seats, but my card was never charged and I received no email confirmation. I tried the website again and this time saw the seat map. Completely misleading. The real exit row is the row IN FRONT of the marked exits on the map. I chose the row which looked like an exit row, and on boarding found that I was in the row behind the exit row. The flight attendant took a photo of my seat map print out, because it was so confusing!!! No wonder the woman I spoke to sounded like she didn't know what she was talking about - she was following the seat map too!

Pros: Attentive helpful and cheerful staff: on time

Cons: Food

Pros: Helpful crew

Cons: No food except for purchase. Expected at least cup of coffee/crackers

They don't know how to handle connections flights.

Cons: Choice of food was very limited as they were missing the food in catalog.

Cons: There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare