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I had a middle seat with a snoring man on either side of me for most of the almost 5-hour flight. You didn't have a not available/applicable option for entertainment. I didn't purchase any of the food or beverages, but I would have appreciated free water if it had been available.

has not yet happened as I am stuck in Brussels

flight got cancelled and I am still stuck in brussels and new flight coming from SFO (Special flight) is also delayed. and I will miss my connecting flight from IAD to AFO as well. Overall very bad experience.

Very tight aircraft to cross the USA in. No snacks as they ran out. limited video selection on the flight and too many commercials on direct TV. 1/4 passengers coughing and sniffling without masks. Flying home to high covid risk Oregon, no wonder it is endemic. At least I had 3 Lufthansa flights where they still require masks. This may help prolong my next round with Covid a week.

Delay after delay. No communication where gate was. Meal vouchers were offered after all the eateries had closed for the night. Just a brutal experience

The delays were brutal. The Covid rules traveling through Canada was a mistake. Never flying to or through Canada ever again.

My bag was and is still left behind

Plane was extremely cold all throughout the flight and no blankets we're provided unlike my flight from Chicago to Brussels. Boarding was a disaster! All the passengers were crammed in a very tight space and made to wait for about an hour before boarding the plane which also took a while to taxi before we could board. Not sure why they checked every one's boarding pass so early only for us to be jam packed like sardines(very few chairs) and wait for all of two hours before getting on the plane. COVID is still around so to be in such as tight space with so many people was not because the best majority were not wearing masks so social distancing was impossible. Plane entertainment was old and not many options available. The crew did a decent job but the food could have been better. I enjoyed the waffle we got before landing though.

Great service and adequate food on inter continental flight, but inter-Europe flights they charge for EVERYTHING including water!!

Where is my luggage???

Business class was regular seat with nobody sitting next to you. Wouldn’t book business for such a flight. No entertainment.

Only 4.5 hrs flight, regular commercial flight. Not crouded at all which was great! But - No entertainment whatsoever. No food or drinks. Even water. I would gladly pay for food, whereas every thing written in the menu wasn't available, but snacks. Not funny guys!! We were in 2 hour lines before boarding. We were not aware that the 400 us dolarla tickets are without food and drinks. We were tired and we were hungry and thirsty. And here it was: a very appetizing menu that we can't buy anything on it.... Again, not funny at all.

Nice staff. My entertainment screen did not work well. My checked luggage is lost. I’ll be so happy one my luggage is found and returned home.

7 hour delay poorly handled by airline

Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional

Seat 5A could not lie flat!

There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.