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Line Flying in the 90's

Pros: The crew was polite.

Cons: Food was bad. Seats not very comfortable. Food was awful. Very few movies in English.

Missed connecting flight to Munich

Cons: The transatlantic flight from JFK took off about an hour late and we missed the connecting flight. This was very disappointing since half of the people on our flight were gong to Munich and I would have expected the airline to hold the plane for an extra 15 - 20 minutes so we could have made the flight. Instead, an almost empty plane must have taken off on time and we are only able to fly to Munch 5 hours later. Unacceptable from Brussel Airlines / Lufthansa. They should not sell this connection as a flight to Munich or should have held the plane.

Movies again

Cons: To small of a choice to choose from. More options and also newer movies would have been better. Also the toilet flooded about an hour or so left in the flight and the cabin smelled pretty bad.

Cons: Gate was only announced 25 min before boarding

Pros: The pilot was good and made a smooth landing. The seat was comfortable enough because I had a pillow.

Cons: My checked luggage got lost on a direct flight. That is unacceptable.

Pros: Checking in at Gothenburg was easy and staff was great. They went above and beyond to ensure that I could bring my hand luggage with me.

Cons: Flight crew could stand to learn some service tips from the ground and phone crews. No entertainment on a 2-hour+ flight with 2 kids...