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The service was excellant, especially when trying to resolve issues. The location was great. The room was far too hot and to cool it down had to use air con unit which was located behind the curtains, absolutely no use when sleeping.The Tv was fauty and had interference. the shower curtain needed replacing as it was not adequate with the power of th shower and splurged water all over the floor, making it slippery and dangerous. There was a function on the saturday evening which we could hear the music to 3 floors up, although the staff offered us another room at 1 in the morning, the bed was tiny; so not suitable at all. Late check out was denied enough though we were too tired to face the long drive home and no discount as an apology for inconvienences. Very disappointing for a hotel of this standard so thus would not recommend.
Feedback is just ok As i said before, it was a bit tatty
facilities, getting a sea view as a free upgrade, staff friendly.
location & service Price especially parking costs
Good old fashioned hotel in a fantastic seaside location, The Grand offers a calming atmosphere mixed with special personal service to make all guests feel welcome. The staff couldn't enough for us 10/10. Walking up the Victorian staircase, But having said that there are also two lifts available.
Very very good staff, attentive and very helpful Charged for using a credit card to pay my bill so I will never use or allow my staff to use a De Vere Hotel ever again, bed uncomfortable
everything was brilliant especially the breakfast there was so much choice.service throughout hotel was great and rooms and hotel very clean.it is a very grand hotel hence the name.plus great location opposite the beachfront with 5 minute walk to the pier.
It was right next door to Paul Weller concert Small bedroom
The only problem was a bathroom sink that didn't drain and a long line for the reservation desk. Other than these issues it was lovely.
Breakfast v good for money Abit worn out in places needs decor refresh
the helpfulness of all the staff was absoultely brilliant the price of room service and the mini bar was extortionate
the room was lovely. desk staff helpful. breakfast was chaos- not enough cutlery (people trying to eat bacon & eggs with spoons!), queing to sit at tables, food running out and not being replaced despite requests ( twenty minute wait for croissants!). duty manager hopeless. healthclub dirty and very run down.
Pool and spa area. Food was good, excellent location. Dated bathroom, scaffolding, could be cleaner.
sea view we had no parking facilities so had to struggle a little bit .
The location is great easy access to the beach, pier and town and the lanes.
To much noise heating poor
The Spa situated in the Hotel Our room was located opposite a pub. The noise was so loud it was a bit difficult to sleep.
The food was excellent
location great. Beds very comfortable . Room nice and warm during a very cold spell I was very disappointed in the cleanliness of this hotel. The bathrooms especially, some bleach and a toothbrush would be a good idea especially round the taps and to take the black from around the tiles. Attention should be paid to the housekeeping of this hotel. The spa again was not clean, thought we would spend a few hours there but changed our minds when we went in. Again the cleanliness here was poor.
The leisure facilities. The reception staff very poor and inpolite.
The hotel was very nice and it was nice to be upgraded from a twin room to a family one at no extra charge. Very convenient for the Brighton Centre and shopping which is the reason we came.
location, friendliness of staff
Staff very friendly. Quiet night. Location great. Smart decor.
Amenities and location Checking in was at 14:00 hours, upon arriving half an hour early, no check was permitted to see if room was ready earlier, so guests had to wait and then queue to 14:00 hours. Other hotels do check room availability and if available let you check in earlier to avoid a queue.
Access to town. Breakfast, though expensive, was fantastic. Dirty cutlery at breakfast. I had to get up four times to get myself cutlery - which I stole from other tables.... I had to ask for toast.
Arrived at 6.30am after flight from Australia and was able to check into my room. Also got an upgrade at no cost. Internat should be free - however, very few hotels offer this.
The restuarant waiter at dinner was very good - but as there were only 3 dining this probably was why. Room much too hot (was promised cooler in room but it didn't appear), access to car park dirty and smelly, car parking expensive, I was annoyed that a gratuity was added to bill for (the expensive) dinner, breakfast was expensive, and the room was not made up until 3.00pm. It also a pity that some staff have difficulty understanding english. It was rude to have to sign the slip for breakfast before being shown to a table - the implication that you might not pay. Corridors were in need of redecoration. The lounge area was not very good.
The service and staff were excellent. The room was of a very high standard and the location was perfect. The breakfast that we had from room service was very good but could have done with being a bit warmer.
friendly efficient staff, cleanliness, comfy bed no tea/coffee in our room, no window to outside, enquired about plug adapter i left in room, no reply.
location and facilities room service was rubbish, ordered toilet rolls, paper & ice and glasses that never turned up
The location was excellent, on one side the sea front on the other the town. Could walk anywhere easily. The reception staff also very efficient. The bed was very hard. The inner courtyard meant that we were overlooked by other windows and the people sitting below eating and drinking. It was also a very hot room but if you had the window open it was only to the inner courtyard where music was played. This meant that it was overpriced for what you got.
Sea view Slow check in
My wife and I booked your hotel to celebrate my 60th birthday and our 39th wedding anniversary, we were most impressed with all aspects of the hotel. The staff were all helpful, courteous and friendly. The food was really excellent with a wide variety of choice. Although the view from our room overlooked the roof area this did not bother us, the comfort and cleanleness more than compensated us. having to leave
staff and location Room decoration is poor and in need of much updating all over, especially in the bathrooms.General cleanliness is lacking
The room and the bathroom were spacious and well decorated. The bar and resturant were very good and the breakfast was excellent. The squeeky bed and lots of the furniture in our room and the bar were a bit saggy and could do with an update.
fine spacious hotel tghere was was leakimg water in the abthroom
Breakfast, swimming pool, steam room and jacuzzi Could only access bed from one side, as pushed against wall , and only one pillow each - second morning not able to have our breakfast in the Windsor restaurant, the other restaurant no windows and no sea views -
the best in many things comfort and value for the money
The accommodation was clean, the reception area was impressive and the breakfast was good value. The room was very small and the bathroom was extremely tiny. The bathroom had a broken shelve in it (which hadn't been repaired!) and the shower (which looked powerful) was actually a trickle.
Breakfast lots of choice good service
Parking was easy and very good value for Brighton. Breakfast was excellent. Room was very comfortable. Although a twin room was booked this was not available, fortunately this was not imperative but may have been!!. The bar staff's command of english could have been better.
Great location and the public areas are nice. My room was like stepping back into the 70s. It was tired and dated with mismatching outdated furnishings. The bathroom sink kept blocking, the aircon didn't work and the mattress was lumpy. This room was not worth the money I paid (£100). Tip: ask for a refurbished room.
Furniture in room old and battered, whole hotel seemed to have a faded glory feel, no mushrooms at breakfast.
Rooms are below a night club and are very loud at night, breakfast was great but took 40 mins queing to get it.
The room that we were given was the worst I have ever stayed in. The room was very damp with a large damp area outside the bathroom that was covered with a mat. Staff were very unhelpful regarding this fact.
The helpfulness of the hotel staff
Going to the seaside because it was very near! The breakfast was good. There was no parking facilitlies and the nearest parking was 20minutes away.
the sea view! Fab!!
Great location and ....... No that's it! hotel needs to be brought up to standard! New beds new showers painting. Cleaning and tidying up. Pick the smoking rooms it hide the smell of mold. Poor value for money. If every where else is fully booked look to sleep in you car
Right on sea front in the middle of Brighton Rooms need updating
position next to the seefront. Old fashioned Hotel. Excellent Brekfast. Price 26 Pound per night! Run down Hotel. in process of refurbishment. Had a room in the cellar!! No sun light! at all. Wallpaper coming down, Cold with no proper heating
Location is excellent, price I got was very cheap, Breakfast was good, but boring!! Hotel is very tired looking, sooms are not quiet as there is no double glazing, room furnishings are old and carpets and furnishings worn out.
Location is great. Use my first Ray for the review
Position geographically, close to beach and shops. Meeting point for every stag and hen night in front of hotel, because the rooms where so warm you had to have the windows open and the last talking stopped at 5.30 am and the traffic took over at 7.00am
Position of hotel always been good I feel hotel both inside and outside needs a lick of paint starting to look drab especially outside. Decoration is really quite poor compard to when I used to stay.
Nice big room, plenty space to include the baby buggy. Excellent location right on seafront, very close to the Pier. Right on Town Centre for shopping. Expensive parking on site. Room right outside next door Fish & Chip shop, open until 4am which was noisy for baby, room was on left side of building, a room on other side may have been quieter.
close to everything in brighton, excellent room over looking the beach
The staff were very friendly and helpful especially the spanish lady working in the bar during the day on 14th and a cleaner (man) who helped us when our card key wouldn't work.
location, helpful porter decor, breakfast, view over side street and too noisy early am
On arrival we were allocated a room. On openeing the room there was already another guests luggage in there. We were then given another room which the pass card did not open. A third room was then allocated which we were able to access. My concern in this matter is that the first room had already been allocated and we were able to access it. Not the most secure system, which left us feeling very unsure about leaving anything in our room.
A small housekeeping item was pointed out 3 times but not actioned (faulty kettle)
It was quiet, comfortable and clean with a nice size double room, the ensuite was modern stylish and clean, the hotel was central to the town and had pleasant sitting areas and breakfast room. The self service cooked breakfast was good, a continental style breakfast was also available. A minor point: The last guest's towel was still hanging on the back of the en-suite bathroom door.
The staff were very friendly and the location was excellent. We felt very rushed when we ate in the restaurant on the Saturday evening, we had to ask the waiting staff a couple of times to give us more time to decide what we wanted to eat. Also the fruit left in our room looked very old.
Funky design, genuinely friendly check in, largish room, super shower, comfortable bed, nicely designed reception area, excellent location. The see through door to the loo and no mirror over the sink even though there were mirrors either side of the sink, it just felt strange.
The position in Brighton, we stay quite often as my son lives in Brighton and it is the first time I noticed your hotel. I found the hotel room unwelcoming and the bathroom was so small you couldn't turn arround in it. My daughter and I had trouble trying to get ready at the same time. The colours were a bit "in your face" I know I am older than perhaps most of your guests, but even my son and daughter thought it was not very restful.We also had to move rooms as the television did not work. The rooms were over the bottle bins and they were being filled most of the evening and emptied at about 6am on Monday morning which I realise someone has to stay in those rooms but if everything else had been OK it wouldn't have been a problem. It was a nice hotel but for me a little bit too modern. Also the reception desk was far too small to do anything on.
Central location was good and the staff friendly May suit some but hated the rubber flooring in the room. Hate having a room that you cannot open the window, very stuffy. Room didnt have that fresh clean look/feel. Dreadfull outlook ...a blank white wall 3ft from window.
Loved the decor. Great location. Will definitely stay at My in Brighton again. Had to change room as several of the lights did not work in the first one. Staff vey friendly and co-operative re the room change
Design, quietness, easy check in and out, great location Bed very small for two people. Chipped basin, shower had to be held to point in right direction
We loved the style and freshness of the bedrooms and the bathrooms were the best that we have encountered. Our room had huge bay window with a view over the busy street which was great for "people watching". Myhotel is located in town, approx 5 minutes from The Lanes, 10 minutes from the sea and surrounded by bars, pubs and restaurants. The hotel also has a couple of bars that are just perfect for the start and end of the evening. Just a bright new place to stay in Brighton away from the sea front hotels that are rather tired and staid in comparison. The one disappointment was the breakfast. It's not a bad breakfast; it just suffers in comparison with many of the offerings, locally. Also, we witnessed regular confusion with the restaurant staff about whether, or not, breakfast was included in the rate. The solution is to avoid the breakfast and go to "Bills" around the corner or one of the many other breakfast places within in few steps of the front door.
Lovely modern, funky style rooms, very friendly. Very difficult to find!
Excellent service, handy location Both bedside lamps did not work, cannot open window (catch broken), very stuffy at night (no fresh air)
Food amazing, staff great, room fantastic. Excellent atmostphere - a long the lines of Hotel Babylon! highly recommended No plug for hairdryer by mirror which was the only thing i could find wrong!
Bright coloured decor that made you feel welcome.. Location great also..
Refreshingly unusual hotel, helpful staff with a "can do" approach, quirky room/bathroom, delicious buffet breakfast. Inadequate storage space for clothes; they have to be hung over the only mirror and there are virtually no shelves; and drying hair is challenging without a socket with a nearby mirror! Also the semi- transparent loo door might be a problem for some guests. A case of style over function perhaps?
friendly staff, great cocktail bar, very contemporary rooms although pink is not my colour (better half chose this!!) was excellent and the Location was perfect for christmas shopping and restaurants. The room service food selection was very poor, we really wanted a pizza, sandwich etc but could only get a cheese and bread board.
The welcome was very friendly and a good location. The single rooms are very small with small windows and no view. The rooms desperately need refurbishing and updating but they were clean.
Friendly, helpful staff. Clean and quiet. Good location on seafront. Nice little bar. Good value for money. Booked a double room for myself and then my son and his friend found the hostel unacceptable so booked a single for his friend and my son shared with me. Staff very helpful.
Expensive on street parking
All requests were handled very professionally. By day 2 of a 5 day stay I was treated with a smile and greeting on every occasion. N/A
Location, good b'fast Lack of parking
conveinient location price
the above mentioned made my stay a relaxing one and a memorable one. will definitely come back again.
Location was great perfect sea view
The staff were very friendly. The bar and lobby areas were nice and modern and the breakfast was great. Good location for the beach but a bit of a walk to the shops. The room was quite basic for the money and didn't resemble any of the photos featured on the site. The shower had poor water pressure and took ages to heat up - maybe something to do with being on the 5th floor.The heating was on way too high and the room felt like a sauna.
Hotel is located at the sea front. Room was very small and hotel needs some renovation.
the staff were friendly i got a good room with sea views the room was clean bit basic but perfect for the night. the breakfast was good but cold
the quietest hotel we've ever stayed in.amazing! our "cosy" room was super, but the "wet room was too narrow.a size 16 or larger or anyone with "shoulders"would find early morning ablutions taxing!!t
The hotel was very clean, with excellent breakfasts. The room was a little small, but well appointed. Staff were very helpful, and advised on places to go, parking, etc.
The care of the staff in ensuring that our stay was comfortable. Nothing.
Clean,location,Friendly,good breakfast. Room smaller than expected,Do not like wet rooms as a bathroom.
very clean hotel to a high standard, staff friendly and helpful
The hotel decor The room was quite small and sparse for the cost. Could also have done with a bit of a clean/ freshening up
location,shops restaurants,the hotel was very clean and modern,staff very good,breakfast was lovely the room was abit small .with no proper wardrobe space
Location, sea view and room size Work being carried out in the lobby, without adequate Health and Safety notices. (Step ladder and materials)
Very large room and bed with a good view of sea. Balcony a bit small and no seating. Room sparsely furnished. Parking too far from hotel and staff did not give proper directions when asked to find the car parking. Drop off not available when we arrived. Did not know it was being refurbished when booking.
Whilst there the leg fell off the bed
great location,modern,clean. relaxing bar and restaraunt areas.helpful staff,free car parking.
Location was great. Very smart, spacious hotel. The only negative point was that the bed sheets had slight marks on them.
we went to look at some of the local attractions and went shopping. We thought it a lovely idea to have a sea view with balcony, but it was very difficult getting any sleep due to the restaurants and club below us.
Good location, excellent helpful staff and good breakfast I was asked to pay for the room in full on arrival which has never happened before when booking through booking.com.
to hot no aircon very poor for the money the corridors like a oven. also we waited over two hours for our room
Great location close to the train station. Clean and functional with good service.
I liked everything about the hotel. Staff, the bar, the rooms, etc. I had a family style room, it had two small twin beds that kept separating.
Everything was clean and brand new as it was opening night. Very friendly welcoming irish chap working on reception made good impression upon arrival. The staff did not seem to have had much training prior to opening particularly in the bar so did not know how to prepare drinks ie. I was served a cold hot chocolate! A member of staff was rebuked by a manageress (I think) in a very unpleasant tone in front of customers, I personally do not like staff being treated that way, take it to the office please!
Hotel staff were excellent, very helpful, nothing was too much trouble. Excellent value for money.
modern and clean noisy at night with lots of hen/stage parties
Convenience for the railway station. Friendly staff.
The shower could be a bit more powerful
all of the above (2) the smell
Very handy for railway station city centre only one small thing ,I felt the sausages at breakfast were not fully cooked
friendlyness of staff.location.cleanliness n/a
the comfortable clean modern and quiet rooms No
Very pleasant and helpful staff. The reception area and dining area were very cold. I also felt that the music in those areas was a bit loud and dominating.The double bed was smaller than anticipated.
Hotel staff is good!!! the family room is too small.
The room was clean and comfortable. The commission for using this website is outrageous. I discovered I was paying the same price as a luxury double and only got a tiny, cramped city double. The room was absolutely tiny and the only room service available was sandwiches and toasties. The other rooms looked really very nice in the photos so I wouldn't want to disuade people from staying. Just don't book it through this website and don't get a compact double room.
Glorious hotel, great location, freindly staff and great breakfast As a couple we were in the family room which was a shame as a boutique hotel, the decor in the family room, especially the bathroom were just not "boutique" enough £180 per night was too much to charge for this room even on a bank holiday!
The staff could not have been friendlier or more helpful.The room was lovely.Excellent breakfast.Would definitely return.
We liked the location as it is far enough out to be quieter but for us close enough to walk to any restaurants , shops etc. I wouldn't say that it is close enough for less able people to get to places though. The hotel itself is nice clean and our room was very spacious but we did book a superior to have extra space. We had a kingsize bed which was lovely and comfortable and the bathroom was adequate too. Breakfast was nice and I am sure if there was something that you requested you would only need to ask. The only suggestion we would have is something very simple and that is to have either a small bar of soap or a hand pump soap to use after using the bathroom or for myself to use after I had put hair products on causing my hands to be sticky.
Please write at least 15 words it was different, comfortable and had everything we needed!
Fantastic themed bedroom
Good decor of the rooms and the very freindly and helpful attitude of the staff made this a very enjoyable hotel to stay in. The shower cubicle had evidence of a small amount of mould in the tile grouting.
Great staff. Quick and easy check in/out. Nice rooms, but starting to look a bit worn. Noise from other guests - thin doors.
Friendly helpful staff, excellent restaurant recommendations and provided maps and local info
Lovely bar ambience. great bathroom but very basic room, even for 'superior'. Akin to a Travel Lodge! Inefficient reception, poorly configured for the hoards waiting!
Nice boutique hotel in the centre of Brighton, near the Lanes and seafront. Please see above
Good size rooms. Professional staff. Comfortable. The food was average. Fish and risotto overcooked - poor presentation.
Excellent room service and attention to detail in the room. Very good bathroom facilities. Excellent position on the front and near to restaurants. Quiet and comfortable with a good ambiance. Check out was very slow and staff were more keen to do paperwork and made me wait!
The atmosphere is very welcoming. The staff friendly and helpful. Our bed was really comfy. Our room was not ready by the stated time but we were happy to sit in the bar and we were offered a free drink. Loved it!
The hotel was just perfect. Beautiful bedroom, caters for pets and top staff. Not a complaint but if you don't need a dog bed or bowl let them know or you will be charged £10. The staff removed it from our bill so there is no issue.
Helpful and obliging staff. Well presented room, Lovely public areas with comfortable seating. A delightfully converted old building. Excellent location. Very buzzy atmosphere; but quiet corners to relax and chat Parking is a problem. Concessioinary rate in NCP car park which is located 1/2 mile away. (always a problem in Brighton)
Hotel staffs were very friendly. Decor of the chambre was superb. Nothing I can think of .
the comfort and the quality of the rooms and the friendliness of the staff.
There is a car park at the hotel which is convenient, extra charge of £15 per night. The hotel needs re-decorating but the room was ok.
There was nothing that we particularly liked. Our room was poorly appointed with the window opening on to a tall narrow totally enclosed area that was extremely dirty. We did mention this to management. The room was also very small and, due to the ventilation issue, stuffy. Generally the hotel is very tired. I would not stay here again.
1. We ate once at the hotel, Hadock, this tasted strongly of Smoked Makrel, and was obviously prepared without cleaning surfaces or utensils. Most staff struggled with their English and some to an extent that we could not understand them, (I am from Reading) Room was Very small.
A technical error was made and we were accidentally assigned a room that already had an occupant. The reception staff was only too happy to upgrade us to a superior room by way of apology.
There was nothing outstanding or impressive The room was too hot. The shower space extremely narrow. The emergency exit in a dire state.
Having to wait until 2pm to check in while other guests were allowed to check in earlier.
The room was large Hotel was tired and in need of brightening up, which. One member of staff covering reception and the bar on Friday night. Check your bill, as some mistakes did occur.
The location of the hotel, right on the sea front was excellent. The smoking rooms faced a brick wall, not enough tea, coffee, milk or sugar in the room, although advertised as having tea and coffee making facilites, there was only enough for one cup each! Also we wer appalled that the hotal wanted us to pay £10 to park in the hotel car park when we had already paid enough for the room..not very customer focused, when some of the hotels along the front offered free parking to customers. Not all customers travel by public transport!
the breakfast was nice and staff helpful The bed was not very soft with a spring mattress, and room quite small alot of noise from outside of people shouting
Computer facilities within the room
We stayed in room 200, the room was very hot, even when we used the room fan it stayed very hot. I was unable to sleep because it was so uncomfortable. I also belive the room was a single room and not a double room as requested. We had to wait over 2 hours for our room to be ready and we only found out it was ready because we asked!!
Loved the kindness of staff and funny drag shows as well as seven size room for the money. Super slow elevator, thin walls were not fun when you have couples coming in screwing loudly at 4am. Wasn't sure I saw any of the staff wash hands when dealing with breakffast so I chose to never order the full English breakfast. Not sure rooms were vacuumed.
The staff are amazing! Super friendly and warm. They will go beyond expectations. If you don't have a sea view you will get a side view of a wall and when the window is open you can hear the outside generators
I really like the services there, the staff are very nice and friendly. One thing I don't like is that I could hear everything in the hallway, there's isn't any noise reduction or cancelation.
From the minute we arrived (to a very warm welcome) we elt very much at home. The staff were lovely and even bothered to organise a packed breakfast for us as we had to leave early in the morning. Would definitely stay here again when in Brighton. Nothing at all - great location for the lanes, lovely rooms, lovely staff and gorgeous toiletries (which really help when you're travelling with only and luggage).
On the whole it is lovely, tad expensive as my room was tiny, and with a travel cot for my daughter too, there was no spare room. Breakfast was great and I would go there again.
long walk from room to bathroom/toilet
The staff were excellent and very friendly!! Breackfast was perfect and there was a great choice to enjoy. Our room, was very awkward to get too and we had to walk up so many stairs which is difficult with luggage. It would not be suitable for elderly people or people who struggle with walking. However the room was very clean and modern with the necessary facilities. We would return again to Brighton and stay at The Oriental.
The hote is in very good location, closed to the downtown, but still quiet. The room was very nice and it was made with good quality of materilas. Only the view wasnt so good, because windows was looking at a court yard....
Got to Visit Brighton Our TV/DVD player didn't work
The members of staff ( Stephanie in particular) were wonderful & very helpful with places. Had a healthy choice for breakfast, more than i expected. Neat & comfortable. Feels like home away from home.
Pleasant casual atmosphere. Clean, well lit room. Nice design. Pretty good breakfast. The windows in our room did not have any lock whatsoever. The maid left the windows open, which added to a feeling of insecurity. Anyone could have accessed our room through such windows from a balcony which ran along the front of the terrace. Breakfast time was accompanied by musak, which we didn't like. When we complained, however, the music was turned off when the other guests also agreed. The fire alarm went off at 4:00am, and no one was around to attend to it.
Clean, modern and comfortable room. Breakfast was a little haphazard on second morning but food was good.
The bed was so comfortable and the staff helped me out with my computer problems; was very clean; excellent breakfast and good location Desks in room could be larger for people who need to do work