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small room and limited staff on location small room and low shower pressure
Location,price, Front check in clerks. ,Simple plain attitudes. I aSk if they can help me booked a flight to medellin she ended booking a flight to cali instead . Horrible experience
The location between Zona T and Calle 93 is ideal. The room is kept clean daily with bottled water. Lot's of sports channels on flat screen TV. Wifi worked with no issues everywhere. Breakfast included eggs if you ask. Hotel taxi always ready and cheap. The main drawback is the noise, but that's something you expect in Bogota. A construction crew near the hotel broke the law one evening and made noise until 2 AM. In fairness this could happen anywhere in the city. More bilingual staff would be great.
Service/Aptitude provided by Hotel staff
I will never buy from you again hotel, lack of understanding and sensitivity to the customer, two out of the three I ordered I had to cancel and had to stay another day, instead of moving the date requested an additional fee, the hotel however did so with understanding and free The hotel understand and u guys not, i never get hotels from kayak again.
It is a super nice hotel, beautiful room, clean, the staff is amazing, very nice bathroom, and everything works perfectly. Great breakfast. Highly recommended I liked everything about this Hotel.
The rooms are confortable, big and nice..The breakfast was excellent. They supposed to have a swimming pool.. it was closed for renovation they said
Professional personnel. Nice room. The swimmingpool etc. was under construction. This was not announced before !!!!
Its very fancy and comfortable. it took them 5 hours to bring me an iron board
The breckfast The taxis car are very old
Excellent room in Executive Floor with butler, breakfast, computers, happy hour and clean sheets every day! Outstanding breakfast buffet with local delicacies. None.
- Location is good. - Clean - Consistent "Hilton" atmosphere - I called front desk and room-service, several times, and nobody answered. -After finally getting through, it took over an hour for my room-service order to arrive... and it was just a simple breakfast for two. -Rooms arent very big -Bed is supposed to be king, but it seems smaller - Bathroom/closet door has no lock.
The room was very modern, clean, and sleek. The staff was friendly and thorough. All this for a very reasonable price.
The hotel has a very distinctive European feel but the rooms are tiny and the hotel offers simply a bed to sleep in. The restaurant was expensive and terrible. As an American we are used to getting much more for our money than a place like this offers. The beds were very comfortable and the staff was very young and eager to practice their English. They made up for the lack of amenities. The Hotel is within walking distance of the Zona Rosa a very safe night life area.
A beautiful, comfortable hotel in the Chapinero section of the city. They know how to spoil their guests.
Friendly, welcoming staff. Everyone greets you with a smile and a genuine desire to make your stay as comfortable as possible. Hotel restaurant and lounge areas are beautiful and luxurious. The best complimentary breakfast I've ever had. The pool is really nice and great for swimming laps. Nice touch having eucalyptus leaves in steam room.
The staff was very responsive, helpfull and friendly. The hotel did construction work on saturday morning.
Great Room, Friendly Staff, Good Breakfast Noisy Main Street if You stay in a room facing the main avenue
Excellent service, staff very attentive, excellent breakfasts, very clean. Loved to swim in their rooftop pool looking at the mountains.
Very nice rooms, awesome pool on the top floor. Great breakfast and nice service by most staff, actually 95% of them. However, one big thing stuck out was the service at night. We have met locals around town the week before and we were not allowed to bring them in at night. Even thought,, the same locals were with us in our room during the day. The hotel staff claimed that it is a security risk and that it is not allowed for them to enter our rooms (unless they pay 60000 COP which is rediculous since they were going to be in our room for maybe another 20 minutes). The people we know were obviously not planning on staying that night with us nor were they prostitutes as they were thought off by the staff (in fact, they were two attorneys). The receptionist did not explaim himself clearly and was not very friendly. We met the manager the following day and explained ourselves and the situation which was conveyed to him by the night manager. He said that it was Colombian Law not to allow any visitors inside the hotels and that he was not aware that the people we met were with us in our rooms during the afternoon. He said at any time they were not allowed without paying and that the receptionist should have explained that. As far as the locals go, they felt very disrespected for being treated in a suspicious and rude way. I feel that the night staff was not friendly nor respectful and for that reason it is rated only 3 star. Such a shame for a nice hotel.
Our stay was fantastic. The room the was beautiful, the staff was incredibly friendly and helpful, and the breakfast delicious. I would recommend this hotel to friends and family.
Location and comfort Wi fi was sketchy inside my room, corner top floor.
Room design No fitness in the hotel and very poor the one outsourced< no privacy at breakfast and in swimming pool due to events
Great supportive staff and location. Definitely worth the money. Rooms a bit cold but the staff got me a heater right away.
Amazing! Design, staff, comfort, convienece... one of the best hotels we have stayed at in the world!
The hotel is very luxury an confortable, restaurant French style very good, in front at the side exit is locate a walkway like a forest very nice for excersise at morning... , the staff excellent, was a very good choice N/A
Rooms get hot and no way to cool down.
The rooms are quiet even thought in Bogota that is difficult to manage. There is an exclusive disco on the top floor but we slept well. Friendly staff. Check in lobby a bit chaotic, music in the 100 grams restaurant too loud.
Excellent service, clean, accessible and value for the money. I love their beds, linens, rain shower heads and modern design. the emplyees are friends, professional and always able to assist. They need to improve the street noise situation, even though they are in what would normally be a quiet part of the city. There is a bar upstairs and restaurant downstairs. The music and guests are loud, and such nosie travels through their thin, drywall and glass windows. I suggest looking into double-pane windows to control noise.
Perfect for business trip. Boutique and personalized service! Great bootcamp gym with personal training at a low cost! Rooftop bar is perfect for a drink after a long workday (open Wed-Sat). Viviana (manager) has a great team and has made a difference with the customer service offered to their guests! Breakfast could have more variety!
Bathroom, bed, staff, location, Undergoing construction, noisy at times, dust and workers milling around, fitness center not part of hotel and have to pay apart, top floor bar not part of hotel, would not allow charge to room or accept AMEX,