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Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.4
The friendliness of the staff and their smiling reaction to any request.
review from KAYAK -
7.3
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
review from KAYAK -
7.3
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
review from KAYAK -
7.7
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
review from KAYAK -
5.7
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
review from KAYAK -
8.0
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
review from KAYAK -
7.2
The staff, the balcony, the room and the aquriam.
review from KAYAK -
5.6
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
review from KAYAK -
6.0
service staff was very helpful and polite, above expectations room could be warmer
review from KAYAK -
7.6
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
review from KAYAK -
6.4
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
review from KAYAK
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9.4
The friendliness of the staff and their smiling reaction to any request.
review from KAYAK -
8.0
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
review from KAYAK
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7.3
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
review from KAYAK -
7.3
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
review from KAYAK -
7.7
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
review from KAYAK -
7.2
The staff, the balcony, the room and the aquriam.
review from KAYAK -
7.6
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
review from KAYAK
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5.7
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
review from KAYAK -
5.6
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
review from KAYAK -
6.0
service staff was very helpful and polite, above expectations room could be warmer
review from KAYAK -
6.4
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
review from KAYAK
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