Pros (+) Staff and the room.
4 stars
Mercure Hotel & Residenz Berlin Checkpoint Charlie
Photos of Mercure Hotel & Residenz Berlin Checkpoint Charlie
Overview
Set in Berlin-Mitte, this hotel is a few minutes away from the Checkpoint Charlie. It is close to the area's tourist hot spots and is within walking distance of Stadtmitte Underground Station.
Guests can recharge in Mercure Hotel & Residenz Berlin Checkpoint Charlie's sauna or reserve a massage treatment. The front desk operates 24/7 and the friendly staff can suggest sights to visit and provide other tourist information. Also on offer to guests are bicycle rental, 24-hour room service and babysitting/child services.
Each room is equipped to make guests comfortable and offers bottled water, a mini bar and a refrigerator. All have their very own seating area and a variety of entertainment options, such as movies-on-demand.
Berlin Mercure Checkpoint Charlie is within walking distance of the Berlin State Opera, Friedrichstrasse and Reich Chancellery. It is within walking distance of Franzosische Strasse Underground Station, which allows convenient access in and around Berlin.
Latest deals for Mercure Hotel & Residenz Berlin Checkpoint Charlie
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Mercure Hotel & Residenz Berlin Checkpoint Charlie
- Fitness centre
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Dining
- Electric kettle
- Minibar
- Packed lunches
- Microwave
- Snack bar
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
General
- Window
- Family rooms
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- Allergy-free room
- No smoking
- Non-feather pillow
- Designated smoking area
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Services and conveniences
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- 24-hour front desk
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Cleaning products
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Gift shop
- Bicycle hire
- Beauty salon
Parking and transportation
- Parking
- Private parking
Laundry
- Laundry facilities
- Laundry service
Family friendly
- Babysitting or child care
- Cribs available
Spa
- Massage
- Sauna
Outdoor
- Terrace/Patio
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Reviews of Mercure Hotel & Residenz Berlin Checkpoint Charlie
8.7
Very good
5191 verified ratings
Wonderful
3239
Very good
1160
Good
510
Okay
122
Fair
83
Mediocre
34
Poor
43
Summary of reviews
Guests say
Guests generally appreciated the hotel's excellent location, close to major attractions like Checkpoint Charlie, and praised the spacious and comfortable rooms. However, many reviews highlighted issues with cleanliness and inconsistent service, particularly regarding staff efficiency and responsiveness to complaints. Some guests also noted problems with Wi-Fi and the quality of breakfast, suggesting that improvements are needed in these areas.AI-generated from customer reviews
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Score by provider
8.7 out of 10
1419 reviews
9.3 out of 10
15 reviews
8.7 out of 10
1 review
9.7 out of 10
2 reviews
All reviews
Pros (+) My adult son and I stayed at the Mercure for 5 nights in Berlin after a Christmas Market cruise on the Rhine. We stayed in one of the family suites which was 2 full bedrooms and separate baths and toilets so one person could shower while the other used the toilet. We had more than enough space and our own TV. Wireless was fast. Facilities were clean. Overall, the stay was good. The hotel is in an ...
Cons (-) The only downside to the hotel was the inconsistency with the efficiency of the staff. We arrived early for our check in and due to travel we were too tired to walk around so we decided to wait the 3 hrs. until check in time. There was no effort made at all to have our room ready before the official check in time, which is unusual for most hotels. When 3 pm came around the room was still not ready...
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Location
Schuetzenstr. 11, 10117 Berlin
What's nearby
- Friedrichstrasse0.9 km
- Potsdamer Platz1 km
- Holocaust-Mahnmal1.1 km
- Berliner Dom1.3 km
- Neues Museum1.3 km
- Brandenburger Tor1.3 km
- Berlin Wall1.4 km
- Stage Theater am Potsdamer Platz1.5 km
- Berlin City Centre1.5 km
- Reichstag1.6 km
- Fernsehturm Berlin1.7 km
- Alexanderplatz2 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Mercure Hotel & Residenz Berlin Checkpoint Charlie
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.5 |
|---|---|
Distance to city centre | 1.9 km |
Nearest airport | Berlin Brandenburg |
Distance to airport | 17.9 km |