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The staff are always smiling and very helpful from the front desk to the cleaners. I got to check in at 9am although it was supposed to be at 3pm. They upgraded my room without telling me so I got a surprised when I saw my room! The breakfast spread wasn't that exciting. Tasted pretty nice good but not much choices. Costs SGD20 and it wasn't included in the hotel rate.
Cleanliness, location. Room sound proof needs improvement.
Location Breakfast Buffet Inflexible shuttle schedule
It was comfortable and ok. other than the lobby, nothing much to scream about. The smell in the hotel rooms were slightly pungent, but you get used to it after a while.
The whole place was wonderful for us, close enough to the airport, friendly extra helpful service from all staff. Room clean, beautiful and relaxing. The whole complex was inviting and friendly. Most beautiful outside areas! Just the best most relaxing place we could have stayed at on our way home.
The rooms were very lavish and extravagant, staff were friendly, mocktails were tasty! It was almost like being in a 'hotel theme park' for a couple of nights - gawking at the gold plated lobby and enormous pool. Having to pay extra for use of hotels facilities eg. 35 Brunei dollars to pay a game of squash for 1hr seemed a bit excessive seeing as we had already paid so much for the room. Also because the hotel was so big it was quite a walk to get anywhere!
Location & weather The accounts / billing system was below par. My company made advance payment of my stay through wire transfer on 22 Oct, however their system could not recognize that till 30th Oct.
everything is very good, only diff to find fr bandar. signboard very few more road indicate board
The room was comfortable and attractively decorated. The staff was great--I cut my head while walking in town and when I got back to the hotel they helped me a lot, way more than anyone could expect. I really appreciated that. The food was good too.
Location and interior design
Shuttle service into town but airport shuttle charge no cheaper than a taxi! Breakfast choice was poor. Location is not ideal if you don't have a car. Internet only available in lobby and not a very good signal.
The Restaurant was very good Some guests had been smoking in the hotel corridors and rooms
The hotel is located near the Gold Mosque which is worth a visit especially at night. There is a fitness centre near the hotel. The continental breakfast was actually very good - choice of 2 sets changing daily. The hotel is quite far away from the city centre and after 6 pm there is no public transport available. The only way to get to city is to order transport from the hotel reception which costs approx. 10 Brunei dollars.
great room and bed have no free shuttle to airport and downtown
The staff were friendly and very helpful and had fantastic English
Helpful reception staff.
Proximity to airport Early breakfast 5:00am Early complimentary airport transfer Cost of Spa $20 Taxi cost $20 from airport for 2km
Shuttle service from hotel to the city center. Booking through booking.com does not cover shuttle service to and from Airport. On one trip the free shuttle service driver forgot to pick us up from the city center and after several calls to the hotel staff (even hotel staff misled and lied) finally driver shwed up after 45 minutes wait.
Nothing much. Requested room was not ready for another 1 hour plus from arrival. Shuttle bus to city not available after 5.15pm. Room service, did not happen!.
Bad experience staffs...
Friendly and helpful staff, and the hotel was in an excellent location. Air conditioning unit was in the bedroom only, so the lounge area of my 'Superior Suite' was a bit stuffy.
I enjoyed the breakfast. Specially cooked for me
quietness, keen friendly casual staff, safe deposit, shops and services within the hotel building. but, at a higher price. westerners go overseas to experience local food. many hotels serve english/westerners breakfast only, why not have local food as options? the air con is noisy.
Complimentary shuttle bus to and from airport; complimentary breakfast and close proximity to city.
The hotel staff is very friendly They do not put the dustbin in the room,no water heater for boiling water, no tea,coffee and sugar.
I opted for a superior room/suite - very large, almost apartment like for a little extra cost over a standard room. Fairly central position, exceptional service from the staff, cheap internet, grocery store, free transfer and a very large room - what more can I say? It is an older hotel, but if you're not willing to pay the exorbitant rates of the other hotels it's still very comfortable.
Price is not so expensive. Reasonable price. Location is good. Quiet. The wifi system is not good condition. I could connect, but sometimes it cut.
Collection from the airport, return to airport and willingness to show me around during the transfers
The staff are very accommodating, return transfer from airport to hotel and vice versa, free breakfast.