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Staff was friendly and the location was very convenient and there were lots of restaurants around. Room decor is outdated and the showered switched between hot and cold. The Wallpaper in the bathroom came off on some edged And there were some black spots on the ceiling.
Nice location specially the sky ridges connecting 3 hotels to Leachtree Center very helpful staff good security nice size rooms
Location.!! The bathroom needs an upgrade/maintenance there was a clog. Took a couple of minutes for the water to drain.
Easy to find, friendly staff, clean room, I'd stay again.
Went there for a concert. We could walk to the Georgia Dome. We were able to valet car and walk to restaurants/bars.
Tha Executive floor perks were great Whatever issues we had with our room were dealt with quickly The bathroom faucets leaked. The beds and pillows were too soft fo me.
I loved the staff. So helpful, and friendly. Very accommodating. Just really great people overall. Room could have been cleaner. Bathroom smelled like Pee, and my wife found a tiny rubber band in the bathtub. Neither of us wear braces. Other than that expect to pay typical hotel prices for everything. Overpricing is sadly the norm at places like these.
Friendly staff :) Temp in the room was hard to control. Also the air condition made a very annoying squeak sound all night long.
This hotel should be closed while being remodeled. The smells noise and dirt are awful. The noise was truly unbearable. And my room was not remodeled. Sticky floor that I asked to be cleaned and never was. Old beat up furniture. Leaky faucets. Toilet that wouldn't stop running. You'd think it was a roadside motel that rented rooms by the hour.
Location Hotel under construction, loud noises in the am, room smelled like paint, a little ghetto
The staff was very accommodating and friendly. The lack of additional towels
Lots & lots of interior construction
Location and price. We requested 2 beds and a pull out or cot on this website. We were told that that set up was a fire hazard and no room in that hotel was set up like the one we requested. We were given the "hospitality suite" which consisted of a bed that pulled down from the wall, a pull out couch, and a cot they had to roll in. There were no actual beds.
I love the pool area and the staff was very friendly! The room was not clean and the beds were old, worn and squeaky.
We are frequent Sheraton customers and specifically went out of our way to stay here at the Atlanta Sheraton. The parking is a joke. You have to park far from hotel then take a small path down a small car ramp and with kids and luggage it's not only scary it's dangerous. The hotel wasn't as clean as most Sheratons but most of all the rooms were extremely noisy. We could not sleep at all with the noise. Will not stay here again. On a positive note the pool was nice. Not clean Super noisy Parking is a nightmare
A little bit for everyone Children in your spa area and in spa playing quite a bit. Loud .
Fire alarm ringing all night in the room next to us
I loved Jazzy J in the club lounge ! He was SO AMAZING! BEAUTIFUL Spirit! Supurb customer service ! I loved the indoor pool garden ! Wish there was a sauna .
We loved the setups of the room, pool was amazing kids loved it. Did not like paying for self parking, valet parking I understand bt paying for self parking wasn't use to that.
The hotel was beautiful very clean the pool was great and the staff was very friendly The bathroom door did not lock and the sound proofing for the rooms were awful
The workout room was nice and clean.
Friendly staff Clean rooms
Very nice, clean, and convenient. Way too expensive. Their green housekeeping program was confusing. Food at the hotel was also outrageously priced for quantity and quality of the food.
Everything was good except for the parking The fact that no one told me I would have to pay for parking till after we checked out
The bathroom needed a fog fan. One of the shower doors didn't move very well.
I like being close to the Atlanta area. I like the building architecture and the modern furniture. After getting our key room, the reception attendant was not too clear about our floor number or room number, so we got of course in the wrong elevator (I had all the bags and three small kids). It was a little frustrating I wished more hospitality and clarity for our first time there... Then the next day the alarm clock in the next room to ours started beeping at 5am with no one there to turn it off. I had to call the guest services to ask for someone to turn it off. Of course all the kids I had sleeping with me woke up at 5am!!! not the way you want to sleep at a 5 star hotel!
Big hotel. Accommodated my early arrival. False alarm went off at 5:30am, waking all guests. It was not resolved until about 20 mins later.
Clean room 45 min check in, valet was full, took 2 hours to get s toothbrush
Overall, pleasant stay. Friendly staff. Would definitely reccommend
Short weekend trip and could not have asked for more. Excellent service and friendliness impressed us and our friends. It was perfect. Nothing. It wasperfect
Customer Service, lobby, Starbucks on site $35/day for parking
They had amazing customer service!
it was a nice room and pool. no where to park except down the street at midnight in downtown atlanta with my daughter. we first sat for 45 minutes to get into the mariott only to find out they had no parking because it was full and so we had to go down the street park in a parking garage, and walk back two blocks with our luggage at midnight. I will next year stay someplace that offers more to there guests. I was disappointed also in the staff very unhelpful, I just was not impressed at all with what I got for my money
Great staff, perfect location, very central. Unique architecture. Highly recommend.
the restaurant service was awful. we went every night. food was great, service was terrible.
Room was very clean. Comfortable bed. Air worked great. There was alot going on at the hotel that weekend but check in was pretty quick and the riom was extremely quiet.
Location Poorly managed and staffed. Rooms need insulation from the hallway sounds. Charged for Internet when I was told it was free as a Starwood member.
The hotel is probably the best in Atlanta. Especially if this is your first visit. It's pretty cool because you can go on the 72nd floor and see the entire city. Well the parking was terrible. We were really disappointed. We decided to self park vs valet, grabbed a ticket.. This parking garage is so tiny. We drove around looking for parking, ended up on the top floor. No parking. So we had to leave the parking garage. Paid money to drive around looking for a spot. We ended up Valeting. The next day we checked out, and came to find a note on our truck that another car hit our truck and ran. Good thing a couple saw and left their car info. Basically the parking is the worst part.
The shower was nasty. Hairs in the shower and around drain. There wasn't enough towels.
Location,luxuries ,clean,staff,view Valet parking
TL,DR; List: - Clean and modern - Awesome view - Two blocks from Centennial Park and all the attractions there (Aquarium, Coke museum, etc) - The staff was pretty awesome and very friendly We were there for only two nights for a concert that was in the park, so the location was the entire reason I chose the hotel. The room was a tad small, but well maintained and modernly furnished. I wish they had glass doors in the shower instead of a tub and a curtain, as I have 3 kids that don't know how to keep the curtain in the tub and thus the water not all over the bathroom floor. There were a LOT of places to eat around the hotel, but most were either SUPER pricey or not opened on the weekend as the most likely catered to the business crowd. There is an underground mall that we found had a pizza joint and a chinese place opened. Waffle House is also a couple blocks away, and on your way to the park. We also walked over to The Varsity for lunch so the kids could experience it. It was about a 20min walk each way. Other immediate eateries I saw: Hooters (across the street, open till midnight), Hard Rock Cafe (also across the street), some brazillian steakhouse that looked AMAZING, a fish place named Ray's that looked pretty pricey, several bar-and-grill type places, and some cozy little place a block down that had a cute name that had southern food. Parking was crazy. My GPS took me to the smaller entrance, so I wasn't aware there was self-parking right at the hotel. It was $22 per day to self-park, but I ended up where the guard pointed me towards a block away for $20 a day. I would have rather paid the extra $2 a day and had the car in a more convenient location. Since we were just there a couple days, and had no intention of going anywhere in the car, the only benefit would have been packing our stuff into the car and taking off without having to walk through the city with all our luggage. The pool was a bit interesting. I loved the fact that it was inside, so even though it was raining all weekend, the kids and I were able to take a dip. It's a strange little pool, not concrete but rather some sort of plastic insert. The biggest let down was that we did not see a hot tub. Nothing better to relax after standing for a 4hr concert in the park than to relax in the hot tub. Also, to get to the pool (and the workout room), you have to go to the 9th floor, then over to another elevator off to the side, then up to the 11th floor. Seemed very strange, but I guess they may have added the pool later. Lastly, we found out the last day that you can go up to the tippy-top floor, where they have some observation decks setup. We got all excited, since the hotel is like 70+ floors, and we were told you can see several states away. However, we found out that it isn't opened until like 3pm, and being out last day and having a 8hr drive back home ahead of us, we were not able to actually go up there. Oh well, maybe next time. TL,DR; List: - No free wifi in the room - Parking is a mess, and valete is pricey - There are a few restaurants in the immediate couple of blocks, but most of the cheaper options were not open on Sat or Sun (not the hotel's fault, I know) - Most of the channels on the TV were not in HD or were VERY fuzzy - Pool is strange to get to, and no hot tub
View from the room was lovely. Used to having breakfast and parking included in the price of the room.
I loved how accommodating and welcoming they are for pets. The cost of the room based on the size. Was expecting something much bigger for the cost of the room.
Incredible views. Within walking distance of almost everything Atlanta has to offer. Friendly staff, quick to respond to any requests at any time of the day/night. Our AC unit lost power at 11pm, they had it working by 11:30pm. ORDER A DRINK at the bar on the 73rd floor and then sit back and relax while the room rotates, giving you the best view of every part of the city. Worth the money. Only complaint - the beds in the double queen rooms are small, and do not comfortably sleep two adults.
Close to all I needed, amenities were complete Noise, heard next room talking till 3 am.
Great hotel with excellent service. - typical of a Westin! View of Centennial Park from the room was beautiful.
The Westin Peachtree was a lovely hotel; we would definitely stay there again. My only complaint was that we went to the bar for some late night snacks/drinks and it took an incredibly long time for us to be served. The food took an hour and we only ordered a quesadilla! Granted they were busy, but I think they should've been able to handle the crowd since they are a well-established facility. There was no manager there to address the issue. That being said, we also ate breakfast there the next morning and the service was very prompt. Overall the hotel was really nice, clean and comfortable.
Very nice room with amazing view of dowtown
The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience. The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
The employees No pool or jacuzzi. Or free breakfast
champagne at check in.
The beds, service, staff, everyone is here to help you enjoy and relax life. My favorite and only place in Atlanta I will stay.
The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly There was nothing I did not like
Everything on the Room Service menu was excellent.
Location Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.
Great service and friendly efficient staff.
The facilities were great. On site parking filled quickly and I was made to park two blocks away.
I loved the staff and overall ambiance of the hotel... We will definitely stay here again! I didn't like the price of the restaurant and the food was okay.
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
Very modern and clean! Really enjoyed my stay there! I did not like that the hotel charged me $126.00 to park my vehicle for a 2 night stay. I was not informed of this charge until check out.
Loved the location? Could of been a little cleaner.
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
initially given poor room. charge for room from Hyatt showed up on my card
Computer downtime meant manual check-in system with pen and paper. They had all hands on deck and handed out vouchers to guests in long line, served drinks (alcoholic included) at no charge, and walked you to your room. Overnight parking was very pricey (I think $35/day).
Great staff, great location, great place
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
I loved the decor of the rooms,it was very romantic and exciting. I enjoyed the whole stay!!!!
Beautiful corner room! Very chic and modern. Great staff.
The nice staff, the incredible view and the accessibility to everything we were doing that weekend. No.
The facilities and location The way the staff stared and treated us as if we didn't belong there. It was a long three days.
Very clean and modern looking. Nice spot for couples or adult fun. Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
The staff was excelent. The bars in the hotel were great and the convenience of great restaurants was wonderful.
Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!! Cant think of anything I didn't like
I love, love, love the dark cool colors of the room and the modern design! I also loved the peak-a-boo shower! I did not like the $30/night parking fee.
The friendly effective checkin, the pool area, the BLT, the bed Ordering a burger at the pool - it took more than an hour to arrive ? Minibar was not replenished on a daily basis
Free hotel car within downtown area
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch. The weather...... But that's not your fault.
It was a cool, fun hotel. The room was tiny for the price and the shower did not have a door so it was freezing!
The location, the staff were very friendly and helpful. Very clean no
Recently updated very modern and clean. the Layout is strange.
Breakfast was expensive but poor quality
I stayed in this hotel because I was in town for a conference its hotel was booked solid so I choose Hotel Indigo as an alternative. I was thoroughly impressed by the room, it was stylish and cute, the food was great and the staff was super helpful. This hotel was one of the best hotels I have stayed in in the U.S. I liked that it was quaint when compared to something like a Hyatt. I was a really wonderful hotel and if I visit Atlanta again, I surely will be staying there.
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ABSOLUTELY NOTHING I was placed in a dirty room with a used malfunctioning shower that maintenance was nice enough to help. No rooms were vacant to get relocated. A stained pillow that smelled horrible. Was given the wrong number to get money place back on my card.HELP!!!!
The Indigo is beautiful, it exceeded our expectations even in the 4 star category. The staff was mindful and courteous. It took a little longer than expected for the Valet to bring our car to the front. If the hotel is busy it is very difficult to pull in front for the Valet. The location is terrific but getting in and out can be a pain.
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Great location. Marta was across the street and five points station is one stop away. Easy to get to turner field and main attractions. Room was clean. Hotel lobby was nice. Staff, very friendly and helpful. Only one of my keys to the room worked but staff fixed that.
The hotel is in a great location (walking distance to a lot) and is spotless but best was the comfort of our room the bed was excellent and it was VERY quiet on our floor! No.
The hotel is beautiful and the staff accommodating. The location is great. You can valet park and walk to many places. There is a shopping center across the street. We walked a block and went to agathas dinner theater. There is also a Starbucks next door
LOVE LOVE LOVE this hotel!! A very beautiful place!!!!! Valet was superb and were very personable and professional. The front desk workers didn't have any personality and were not very nice at all. Their attitude was the same as I checked in as well as when I checked out.
Close to attractions. Breakfast.
I love the front desks agents and staff they all were WONDERFUL!! VERY HELPFUL AND INFORMATIVE!!! I AM SO DISAPPOINTED IN THE LENGTH IT IS STILL TAKING TO CLEAR A CREDIT CARD THAT WAS USED TO MAKE RESERVATION TO MY BUSINESS CARD.. SO MUCH CONFUSION .. NO ONE RETURNING CALLS!!! VERY UPSET ..
It was located to what we were visiting but a little far away from other areas of interest (midtown) The bathroom door did not stay closed or lock.
Friendly staff - accommodated every request I had Location Facilities Clean Slow elevators - need additional signage for the second elevator and stairs
The staff at the front desk were exceptional The internet connection was unstable
The location, the friendly & helpful staff, and the very comfortable room made for a really nice stay. I really didn't expect to enjoy this hotel as much as I did. There wasn't really anything I didn't like. Of course, I always appreciate a free muffin or donut at breakfast when I'm paying over $100 per night, but this isn't a deal breaker for me.
I enjoyed the modern feel of the hotel, although almost too much. Nice, clean facilities. Nice bathroom. Comfortable beds. Hard wired ethernet connection. Free WIFI Bathroom door was a sliding door which didn't lead to very much privacy. Wouldn't be a huge deal to a family but you couldn't feel comfortable using the bathroom for fear of someone hearing :) The overall lighting in the building was a little dark. I think they were going for a low light, kinda intimite feel but it was almost too much. Almost spooky in some instances. No breakfast. Price.
Everyone and everything about the room was great. I would most definitely stay there again. It was was in walking distance from the aquarium and moat of all my little girl enjoyed it the most.
Excellent & friendly service Lackluster breakfast selections
The staff was friendly and professional. $30 per night for parking
Clean room, comfy bed Noisy (street noise + doors in hallway). Restaurant is terrible, don't waste your money. Gym is small but acceptable if all you need is a treadmill or elliptical---bring your device because all tvs broken in some way.
They have a nice happy hour. It's also clean, quiet, and friendly. Will definitely stay there again next time I'm on business in Atlanta.
Staff were super friendly and very helpful. Did not have to wait for a room Excellent service Convenient to downtown and venue Extra clean room with all amenities Best place to say if in Downtown Atlanta
Location was great. The decor was nice. The staff were helpful. The rooms are small for a family. Parking is tough and best to valet.
I like the closeness to things downtown (highways, shopping/dining), the comfy atmosphere and the staff There isn't a refrigerator in the room
Easy to get to using MARTA. No need to rent a car or get a cab from airport. We were able to walk to Centennial park. Staff was friendly and helpful. They had dollar wine cocktail hour. The carpet in room needs changing. Fourth floor can be loud
Convenient. Staff was helpful and polite. Water pressure. No noise proofing. Uber could not find address. No hot water one morning.
Location AC unit was noisy and couldn't be controlled. Next door to a Jazz club that plays loud music till 1am. Easily heard in the room.
Great friendly staff, nice restaurant and bar downstairs. Great location in downtown Atlanta. Nothing.
Location: was accessible to the locations I was in Atlanta for. Staff were very inattentive. Door man just sat on a bench on his phone, never once opening a door, receptionists were unable to find packages I had had shipped there. Food was across the board poor: paper shreds in my granola, green eggs in my cob salad, incorrect sides came with my room service. Cleanliness: in the room walls were scuffed, their was just smutz on everything! Like the lamp, countertops, etc. I was expecting a 4 star experience like was advertised but I would have been better off staying at a cheaper chain.
This was my third times staying here. It is always clean and the staff from the front desk to valet are all helpful and down to earth. It is close to everything I usually come to Atlanta for. It's within walking distance to the Georgia Dome for Falcons games, the aquarium, Coca Cola World and the Tabernacle that we see a lot of concerts at. My only compliant is it seems I can never get the room cool enough.
Location in relation to business I had to tend to. There was no free parking and $30 to park was absurd.
It's proximity to THE Americasmart was great
It was great everything about it No! Everything was amazing,,
To give us a price quote that excluded a $30 a night parking fee was very deceptive. Not happy. Not really aesthetically pleasing. I did not care for the bedding. And a view of the parking lot was not the best.
The location is close to everything, most things are walking distance We did not have a microwave
Loved everything about this hotel. Especially the staff. Definitely need microwave in room.
The total experience was excellent. They only have Valet parking.
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The staff was very friendly! The location was nice as well The valet parking was a TINY area, no room service, the restaurant wasn't open all the time,
the code to the elevator made me feel very secure. really liked it nope it was good
Great location, friendly staff.
The location was close to everything that i wanted see. The price was little high on room and valet.
The hotel is located at the heart of Atlanta, within a walking distance (10 minutes) from the Atlanta Aquarium, New World of Coca-Cola and cnn headquarter. It's a good alternative for pricy hotels of the downtown district. The huge advantage of this place is breakfast, wifi and the 3-miles radius shuttle included in the price. It means easy access even to more distant attractions like High Museum of Art (really woth seeing) or galleries at the Atlanta Station. very comfortable beds. Highly recommended. Depending on the room location, you can end up with a nice panorama of Atlanta or a concrete wall, which was my case. But after all, it may happen in any hotel, and the room is basically for sleeping, and not admiring views :-)
The crews are very kind. The breakfast can be carried out for eating in the room. The location is very good that 5 min to the metro station. The content of breakfast is a little bit simple. No much option is obtained. I wish I can have ham, eggs, and cheese.
Our room was spacious and comfortable. The staff were friendly. Nice to have breakfast available. Tea at the end of the day was relaxing. Enjoyed the large TV and opportunity to rent a recent movie while relaxing in our room.
Fantastic , helpful and enthusiastic staff . They make all the difference
Warm, friendly and helpful.
Had a really great stay here for a conference: very comfy bed, big and clean room, nice free breakfast, 24h meals available, free wifi. Short public transport ride away (walkable) from mid town and pretty close to downtown sites. Bathroom was a bit small but this wasn't really an issue.
Charming staff, free shuttle bus round town, free breakfast, convenient location, good bar next door
Location downtown staff breakfast
The hotel shuttle service. The lack of a hotel manual (stating the time for breakfast, the possible extra costs, nice things to visit in the neighbourhood of the hotel, etc.).
Very comfortable beds, very clean, nice breakfast. Parking wasn't the greatest although at least they had off street parking in an enclosure for safety, at a price. When you walk out the hotel gate you meet immediately with street people asking for money.
Appreciated the shuttle. Kind of noisy
The staff was excellent! They were very friendly and helpful. The unexpected social hour the evening we arrived was a nice surprise. The valet, Lonnie, was very helpful with directions getting around the city. Everyone was accommodating and seemed genuinely concerned that each guest was happy and taken care of. The bed was a bit uncomfortable. For a queen size, it seemed a bit small. Upgrading the mattresses in this location would take it to the next level of comfort.
The staff was very friendly and accommodating. The breakfast bar was very good with a great assortment. Even though I didn't need it, the kitchenette was super nice and well equipped. Location! We arrived at 12:30 AM. Circled the block for over an hour trying to find the hotel. Stopped at three other hotels that didn't know where it was either. Finally saw the marquis high on the building. There was construction around the front entrance and absolutely no identifying signs at street level.
the staff was very friendly and the convenience to everything was great. also the free breakfast was outstanding. I have al positive things to say about the hotel.
Location and parking were great. The bathtub would not drain. Very gross.
Room was very dusty! Bathroom fixtures were all loose. Bathtub did not drain properly. Room door was coming off the hinges.
Beautiful lobby Room very small, paint peeling in all rooms, looked dirty. By vent towel with plastic bag taped to it.
restaurant was nice Only valet parking available; one-hour free wi-fi only
The staff were all friendly, and the room was pretty nice. Although the valet guys were really nice, they did get pen on my leather seats. the room didn't have a fridge.
People were fine Room,mainly the bathroom was horrible! Grout missing, mold on shower curtain. Disgusting.
The proximity of the hotel to major tourist attractions is great. Easy walking distance to the them all. The hotel was looked worn and rather unclean. The rooms were cramped. My TV did not work. After 3 attempts by the staff to make it right (and two comps on my bill) they move us to a different room. The staff did everything on their power to make it right for us, but I think they were handicapped by the facilities and resources available to them. Hilton needs to make an investment in this facility!
It is fantastically well located, 2 blocks from Marta station and from Centennial parrk, and the hotel is nice. The breakfast is not very good , not "continental" one but mostly american.
I liked that when I put that "do not disturb" sign on my door for my entire stay.....they left me alone! I've stayed in some places that totally ignore the sign. Also....Hampton Inn & Suites has THE BEST BED AND PILLOWS EVER!!!
You can't beat the location. The rooms were clean and the beds were comfortable. Cute room layout. Free cookies, coffee/tea, and fruit-infused water at front desk. Good free breakfast. During breakfast, the manager even walked around to all the tables and asked how everyone's stay was. He was very personable, as was all the staff. Excellent customer service. Overall incredible value. Hamptons seem to be really stepping up their game lately. The TV didn't work the morning of our checkout. Also, you have to pay for parking, but it's honesty not really a negative because you'd have to pay for parking anyway to do any downtown Atlanta activities.
Staff were very friendly. Room was clean and adequate. Breakfast was good.