Theresa, Brittney and Leila went above and beyond customer service expectations
4 stars
Crystal Gateway Marriott
Photos of Crystal Gateway Marriott
Overview
Situated just a short walk from Crystal City WMATA Station, Crystal Gateway Marriott offers guests an ideal base when visiting Arlington. Those staying at the property have access to a day spa, a fitness centre and an indoor pool.
A variety of personalised services are available for guests of Crystal Gateway Marriott, such as an express check-in and check-out feature, valet parking and babysitting/child services. Airport transfers, a laundry service, a dry cleaning service and a wake-up service are available upon request.
Recently refurbished, the hotel has 697 comfortably furnished rooms. Private bathrooms provide a hair dryer and a shower. A refrigerator, an iPod docking station and ironing facilities can also be found in each.
The hotel has an on-site pub where guests can socialise while sitting down to a casual meal and a drink. Room service is also offered during limited hours.
Crystal Gateway Marriott is within walking distance of the Drug Enforcement Administration Museum. It is also well-placed for transport connections with Crystal City VRE Station within a five-minute walk.
Latest deals for Crystal Gateway Marriott
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Crystal Gateway Marriott
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free airport shuttle
- Business centre
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled access
- Roll-in shower
- Lift
- Shower chair
- Accessible by lift
- Hypoallergenic
- Hypoallergenic pillow
- Adapted bath
- Allergy-free room
- No smoking
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by lift
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24-hour front desk
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
General
- Executive lounge access
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Storage available
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Parking
- Free airport shuttle
- Valet parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Things to do
- Gift shop
Fitness
- Fitness centre
Spa
- Spa
Reviews of Crystal Gateway Marriott
8.5
Very good
1287 verified ratings
Wonderful
833
Very good
196
Good
113
Okay
62
Fair
29
Mediocre
18
Poor
36
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, highlighting its convenience for travel and access to local attractions. However, several reviews pointed out service issues, particularly with staff rudeness and lack of attention to guest needs, which detracted from the overall experience.AI-generated from customer reviews
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8.3 out of 10
820 reviews
8.7 out of 10
159 reviews
9.1 out of 10
8 reviews
9.2 out of 10
12 reviews
All reviews
The M Lounge is open for Marriott elite travelers. The evening food offering is pretty lame. The breakfast buffet is back open and it is ok, offering scrambled eggs, bacon, sausage, made to order waffles, and oatmeal, along with muffins, bagels, and whole fruit. Not a lot of healthy breakfast options. I was upgraded to a junior suite upon check-in. Big suite with a truly sizeable living room. Room...
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Pros (+) A good clean room in a meeting hotel, for a reasonable price
Pros (+) Staff was incredibly kind to my son and to us from check-in to departure. Pool is a plus for families with kids. Soooo close to the metro for business or leisure and close to coffee and a drugstore for incidental purchases.
Pros (+) The facility was nice and the staff was friendly.
Cons (-) The huge difference between rooms. Our double was way less elegant than the single queen rooms. So we had to choose if we wanted a nicer room or two beds.
Pros (+) Great renovations/updates and well stocked club lounge.
Pros (+) Guests with lounge access have access to full breakfast buffet
Cons (-) Needs a new gym and guest rooms in the Capitol Tower need renovations
Pros (+) The location was excellent. The hotel staff were very helpful. The Hotel is connected by underground tunnels to shopping and the metro system. The catering staff were very accommodating to my wife who is a vegan.
Cons (-) The only bad part was the hotel restaurant was very slow and overpriced.
Pros (+) Clean room, pleasant, modern decor. EXCELLENT location as the metro was accessible without going outside the building - this was extremely important to us as we were there for the women's march and transportation in and around DC was stretched to its limits. There was no hassle with having to get a shuttle to the metro as has been needed with other hotels I have stayed in, in the area. Staff was p...
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Pros (+) Size of room Late check out upon request Clean Nice amenity products Bathtub Friendly, helpful staff
Location
1700 Richmond Highway, Arlington, VA 22202
What's nearby
- Drug Enforcement Administration Museum0.9 km
- Abingdon Plantation1.1 km
- The Pentagon1.4 km
- Fort Runyon1.4 km
- National 9/11 Pentagon Memorial1.5 km
- United States Air Force Memorial1.6 km
- Fort Jackson Virginia1.8 km
- Arlington Farms2.5 km
- Arlington National Cemetery2.7 km
- Civil War Unknowns Monument3 km
- Women in Military Service for America Memorial3 km
- Tomb of the Unknown Soldier3 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Crystal Gateway Marriott
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.0 |
|---|---|
Distance to city centre | 0.3 km |
Nearest airport | Washington, D.C. Reagan-National |
Distance to airport | 1.5 km |