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Pros: Crew was friendly.

Cons: 4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding.

Pros: The 787 is a nice aircraft

Cons: It should not take 2 hours from touchdown to the terminal. The flight arrived early but by the time the last passenger made it to the terminal, they probably missed their connection.

Cons: The gate agents were rude. So happy with their ‘power’ over passengers who are loaded like cattle onto the plane. They barked at every other passenger that their carry on bag was too big and wouldn’t even listen to train when bags would fit into the size checking stand.

Cons: Plane was old and dirty, would not recommend.

Cons: Plane was changed, lost all upgrades and assigned a random seat. One of the flight attendant had poor customer skills, was just rude overall.

Pros: I liked that we arrived on time. Besides that. Not much.

Cons: Having to us use our cell phones to watch a few channels was terrible. No movie. No help. You were just left on your own. Total of waste of time. Give us a monitor. Give us options. You are American Airlines, not Allegiant Air

Pros: Nice seating

Cons: They asked who would give there seat up for 600$ future flight credit and The first two people could be eligible. They ignored me (who was first) for a white couple who Came after me, and they got chosen and got the flight credit, but I was as clearly first. So I think it was more of a racist matter

Pros: It left on time and arrived on time

Cons: Service, comfort and food as I would rate these below 0 if there was that option.

Cons: I know this flight was considered local so they get away with no serving food but Phoenix to Honolulu is 7 hours long. they need to consider that other passengers took that flight as connection to a previous flight mine was Charlotte to Phoenix 4:45 duration

Pros: Not much. The pilot did try to keep us updated on our 5 hour delay The airline had conflicting rules on getting off the plane while waiting at the gate the pilot said yes, the attendants said no

Cons: At least offer water while trapped on a plane

Pros: The window seat of this plane is so closely placed to the window that you can hardly sit straight up and down. Food is non existent and one drink offered in 4.5 hours is bad service

Cons: Virtually everything

Cons: The flight was delayed twice and ended up arriving hours after schedule. I get sometimes this happens. I was frustrated bc we were boarded and seated, ready to taxi with no pilot! It took another 30 minutes to get one! I realize when flights are late there are ripple effects but this was excessive.

Cons: Keeping travelers updated with gate changes and issues that may occur with flights

Cons: Entertainment system for myself and my wife failed after an hour.

Pros: Nothing.

Cons: Staff, room, boarding process, flight schedule and more!

Cons: Left very late with very poor communications that kept changing as well as the gate info!

Cons: 4 hour plane availability delay - of course planned on weather but not planning

Pros: Some of the flight attendants were helpful, some were not. The movie selection was good.

Cons: The Food was not fully warmed, seats were uncomfortable. The boarding process did not seem organized.

Cons: Delayed

Pros: The staff was fantastic. Very helpful.

Cons: Flight was delayed twice causing us to miss our layover. The only way they initially could correct the issue was by booking us a flight 5 days later. Finally found a helpful person at the gate after calling American Airlines and getting no help. We lost day of our trip, but it’s better than 5.

Pros: Short flight.

Cons: Flight got delayed several times. Had to reschedule flight.

Pros: The flight crew were very good.

Cons: We arrived late in Dallas, due to weather. Our flight to LA had already locked the door, the lady working the desk when we got there, said we had missed the flight and walked off. Two more ladies came to the counter, but would not help us, finally a fourth lady came and helped us.

Pros: That we didn’t crash

Cons: No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me.

Cons: Two hour delayed.

Pros: Equipment was adequate. I liked the on board emergency instructions!

Cons: Boarding was chaotic—no lines, just a mass of people all trying to get to the same place.The crew did their job but weren’t particularly friendly.

Pros: It was 3 hours delayed

Cons: Fly in time

Pros: Not much

Cons: Seats that worked

Pros: There were very helpful when we really needed help.

Cons: The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too.

Cons: It would have been nice to have the individual TVs on every screen given how long the flight was. At this point it seems like most international flights have them so I would have appreciated it here

Pros: Nothing-never made it.

Cons: 3 flight cancellations.

Pros: WiFi

Cons: Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table.