Traveller reviews
Overall rating
6.3
Good
Based on 19,138 reviews
Boarding
6.7
Comfort
6.2
Crew
7.2
Entertainment
6.0
Food
5.8
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American Airlines information
| IATA code | AA |
|---|---|
| Routes | 1494 |
| Top route | Chicago O'Hare Intl to Boston Logan Intl |
| Airports served | 217 |
| Top airport | Dallas/Fort Worth |
American Airlines traveller reviews
Pros
"Crew was friendly and nice."
(in 1650 reviews)
"Flight crew was pleasant enough."
(in 1617 reviews)
"First class was pretty comfortable."
(in 59 reviews)
Cons
"Flight attendant was very fun."
(in 3260 reviews)
"Our flight was delayed two hours."
(in 3286 reviews)
"Flight was delayed due to weather."
(in 62 reviews)
Recent reviews
Traveller rating
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4057
3589
3713
117
Find reviews that mention:
flight attendants
delayed flight
missed my flight
great flight
crew was great
old plane
hour delay
fly american
leg room
first class
mechanical issues
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10.0
Ease of boarding! Great service!
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10.0
Great processes! Easy navigation! Organized!
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8.0
Easy entry into Canada
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8.0
Allowed last minute early boarding due to medical issue. Food? Really? Good movies
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2.0
Flight delays and no wifi
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8.0
The captain’s announcements were succinct, coherent, and brief—unlike the chatty confusing communications from the pilot on April 23, ORD to FCO. The flights got attendants were all very good, helpful, efficient, and friendly: I would single out as excellent an older white-haired lady, on both trips, for her cheerful and helpful attentions. The food was not as bad as it often is. Boarding in Rome was efficient and unstressful, and the over two hours going through immigration at OHare were the worst I have experienced in thirty years of frequent flights abroad. Can’t the airlines put some pressure to insure that the people at OHare can speak English at least as well as the personnel in foreign airports? My wife and I have agreed that we will in future foreign travel avoid returning to America at O’Hare.
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10.0
Everything was on time!
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8.0
No food or drinks were provided , the flight was turbulent and it was a long way from the normal terminals. You have to travel by shuttle to get to the F terminal and there is only one boarding point. Passengers need to know this when booking.
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6.0
The inflight food service only had free snacks. There were none available for purchase. Also, it is a long way between gates in Philadelphia for the flight to Norfolk
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8.0
40 minutes to board is excessive
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2.0
Crew were non responsive no drinks served for four hours except one quick round 30 mins into flight! Luggage lost! Crew insisted we check bags as flight they claimed was too full for groups 789 to have room for luggage this turned out to not be true! We only had a 45 min layover not e ouch time for luggage to be loaded! Just annoying to be honest! Anyway we have a choice of airline so we can find another!
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2.0
Lost luggage as the crew insisted we check it despite a 45 min short lay over that with a delay would NOT be enough time to load bags!!! On a four hour flight crew came by with drinks one time despite a smooth flight so no stay in seat restrictions. All around American Airlines has poorly trained staff with some exceptions the crew seem ready to be doing g anything other than customer service!!!
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4.0
Very little time to connect withy the Orlando flight made my loose connection.
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2.0
Very little time to connect with the next flight made my loose my connection
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10.0
No food available on flight. With less than 40 minutes between flights, no time to stop.
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10.0
No food available on flight.
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8.0
There was no entertainment or even a glass of water. But to be fair it was a short flight . I just remember the good old days when service was a lot better.
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10.0
loved the upgrade!!!!
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10.0
It was all good
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8.0
The flight was delayed and first class was no different from economy with 1000s of dollars we paid extra to sit first class we didn’t even have Wi-Fi. Then with the flight being over an hour late We ran from terminal B in Dallas to terminal C to get to our flight five minutes before take off and we were told they gave our first class seats away and if we had a problem with that then we can take another airline. When we got on the plane our seats were available and we showed the agent or original ticket and when they called the gate agent the gate agent came on the plane proceeded to tell the people in economy to move up to first class and put us in their seats. Worse experience ever. Never again.
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4.0
Delayed by an hour+ without explanation
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10.0
Overall well done! Gotta get food in a 5+ hour flight...
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10.0
Our last few flights (on a variety of airlines including AA) had honestly been disappointing. The negative experiences making me wonder if I should stop flying altogether and start to vacationing closer to home and just drive everywhere. Happily my flights from San Antonio to Miami and back have given me hope that flying is finally getting better, almost enjoyable. The AA luggage and flight check in went smoothly. AA flights were on time, gate changes were updated quickly to the app and text messages sent. I was very pleased with the American Airlines experience this trip.
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6.0
Kayak is awesome! AA ran late on my return by about an hour
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8.0
Narrow middle seat in Boeing 777 (10 abreast) instead of 9. Boarding one an a half hour late.
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10.0
Great airport
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2.0
Delay caused me to miss my connecting flight
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8.0
If we could get the wireless working on these flights that would be awesome
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10.0
Stewards were exceptional. Flights on time.
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2.0
At the boarding gate i was informed the airplane suffered a downgrade and therefore my business seat wasn’t available anymore. The company wasn’t open for conversation and simply changed my business seat for a coach seat. After boarding the whole experience was terrible: the food made me throw away 1h later, when i felt sick i called for assistance and nobody showed up, the flight attendants were rude and hit me 3 times without apologizing. Never felt so humiliated and disrespected during a flight.
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Flight status
American Airlines route map
Top airports served by American Airlines
- Dallas/Fort Worth Airport (DFW)
- Charlotte Douglas Airport (CLT)
- Miami Airport (MIA)
- Chicago O'Hare Intl Airport (ORD)
- Phoenix Sky Harbor Intl Airport (PHX)
- Philadelphia Airport (PHL)
- Los Angeles Airport (LAX)
- Washington, D.C. Reagan-National Airport (DCA)
- New York John F Kennedy Intl Airport (JFK)
- Boston Logan Intl Airport (BOS)
- New York LaGuardia Airport (LGA)
- Orlando Airport (MCO)
- Austin Bergstrom Airport (AUS)
- Las Vegas Harry Reid Intl Airport (LAS)
- Tampa Airport (TPA)
American Airlines contact information
- AA IATA code
- 02-627-1111 Call
- AA.com Visit
Overview of American Airlines
Founded way back in 1930, American Airlines is one of the oldest carriers in the world. Existing as part of the America Airlines Group and partnering with US Airways since 2013, it has contributed to recording the largest number of passengers carried and destinations served in a calendar year on multiple occasions. Flights are offered to more than 50 countries around the world and serviced by roughly 125,000 employees.
The airline has their headquarters in Fort Worth; however, it also has a further 9 hubs around the United States, including in New York, Los Angeles, Chicago and Miami. They also operate a maintenance hub in Tulsa, which has its work cut out with a massive fleet size. American Airlines mainly uses a mix of Airbus and Boeing planes. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. The most common aircraft in operation is the Boeing 737-800 model.
A founding member of the oneworld alliance, the airline has codeshare agreements with international companies such as Qantas, British Airways, Korean Air and Japan Airlines, among others. The partnering relationship provides customers a greater range of round-the-world tickets and can lead to more efficient flight transfers. Some of the American Airlines’ fleet have been painted dark grey with oneworld branding.
Passengers can choose between Economy, Premium Economy, Business and First Class seating. All customers receive complimentary snacks and non-alcoholic beverages, while First Class provides the luxury of a personal pod onboard and access to dining at Flagship Lounges back on land.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.