Find cheap flights on American Airlines

Cons: 2.5 hour delay no explanation

Cons: Service and media

Cons: Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe.

Pros: Free Wi-Fi and entertainment. Landed early.

Cons: Way too crowded during Covid, every single seat was taken. Then, to make things worse, they let people in with food so they'd have the excuse to unmask in-flight. On top of which, they passed around snacks (in a 2-hr flight?? during Covid??) so 80% of the plane took their masks off to eat their pretzels and drink their water. Unacceptable.

Cons: No fuel available

Pros: The snacks

Cons: They put WAY too many people on one flight, during Covid it just is not safe

Pros: It wasn't Spirit.

Cons: Missed our connecting flight due to mechanical issues, but we were put on a later flight. Due to covid it's hard to get really good customer service. It would be nice if American had said well in advance that you need their app in order to connect to wifi on the plane.

Pros: They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled.

Cons: Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy.

Pros: I was able to return home after my flight had been cancelled.

Cons: While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done.

Pros: Nothing at all

Cons: Food, drinks deboarding is awful, just awful experience

Cons: We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!

Cons: Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction.

Cons: Communication. I cannot speak with anyone at flyus about a refund. Qatar airways denied boarding to ALL passengers heading to Saudi Arabia, I was left stranded in Dallas, and could not contact ANYONE.

Pros: Glad we made it back.

Cons: Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board.

Pros: Nothing

Cons: Have the pilots come to fly the plane on time

Cons: American is poorly prepared for day long delays.

Cons: With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight.

Cons: Everything

Cons: The plane was ancient. Cabin was freezing, seats were rocks. Using an old short-haul CRJ for a 3.5 hour flight sucked.

Pros: Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies.

Cons: People promoting safety and doing their job.

Pros: Crew and pilot were great.

Cons: The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat.

Cons: My bags were missing

Pros: Flight on time and covid Prevention was in place.

Cons: Failed to provide wheelchairs as requested.

Pros: Nothing

Cons: Better service, quicker boarding, more comfort and overall everything needs to improve

Cons: Comfort and food.

Pros: The crew and boarding process was excellent.

Cons: Social distancing with the seating arrangements was lacking.

Cons: I was in the only full row on the plane. The flight attendant waited until we couldn’t move to offer us to move to empty rows. By the time we were able to move, the other people in the row were sleeping. I wanted to stretch but couldn’t. Not a great way to start 2021.