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Delayed for an hour because someone forgot that the intended aircraft was not available because of scheduled maintenance. Then they scrambled to find another aircraft.

8 hr delays. Lost luggage. No compensation. Nuff said.

The crew was very unwelcoming and rude. They served food right away and then never came back after that. It was a 10 hour flight. After they served food the first 2 hours they never came back, not even to clean up. I had to use the call button 15 min before landing for them to clear my tray if glasses and food. They were incredibly rude when you asked them for anything. Ridiculous. AA business class NOT Worth it! Seats were still tight and not very comfortable. Entertaining was scant.

Delayed and unorganized

We boarded the plane Sunday evening. We were then told that the pilot had a medical emergency and they were waiting for a replacement. Apparently, he became "lost". We were then told that another pilot was checked in and on the way. He never showed up either. The flight was delayed until Monday morning. The crew was very nice and the one pilot who was there was informative. The customer service staff who got us all rebooked and booked in a hotel were very nice and helpful. However, my husband and many others had work on Monday; we were exhausted due to getting less than four hours of sleep. People have said that the pilots are being overworked.

Crew was average but not well groomed.

Flight booked as AA operated by Iberia. Neither AA or Iberia could help, after going to AA and Iberia counters, finally referred to Level. Unable to update seating class for more comfort at check in. Wheel chair boarding was awful, took forever to get wheelchair assistance at BCN. Communication needs to be better when selling flights. Why indicate AA operating by Iberia and that’s absolutely not so.

Ticketing and check-in agents at American were rude and in terrible moods and very unhelpful.

Boarding was disorganized, poor or no use of loudspeaker, lack of information, never knew what was happening next or how soon. Set up for crowd control was poorly planned.

The gate was changed 3 TIMES, very frustrating. Flight full and packed like sardines. My original flight from Zurich to London canceled and I could NOT fly business class as planned.

The seats are really small, so better like who you’re squished up to. Food wasn’t great, even for airline entrees. Crew was great, bathrooms were clean.

Never made my flight due to the delay at SA

While the flight crew were spot on, I am extremely disappointed in the pilot. Due to him being late, due to his hotel not having water, my flight was delayed an hour. This in turn caused me to miss my connecting flight. I rented a car to finished my trip. Extremely unprofessional of him to delay the flight causing most passengers to have to make changes to their travel plans. I will be in contect with American Airlines about this.