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5 hour delay!

Pros: The crew were fine, not their fault for sure.

Cons: 5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun.

Cons: Terrible service from crew. Bad odors from bathrooms.

Pros: After all the delays, made an an 8 hour trip 2 minutes early.

Cons: Crowded planes Waiting on the Tarmac LOCATION OF THE CONNECTIONS and the gates. Construction in the Airport ( s) Philadelphia is a MESS. Overhead stowage.( Does anyone check a bag?)

Cons: They lost and cant track my baggage. Very poor customer service.

Pros: the plane was newer

Cons: the very long delay!!!

Poor customer service attendants

Cons: The service was poor and not friendly. They over sold the flight and put the stress into customers. They kept the flight so cold that I had 2 blankets and still shivering. The seats are so darn tight that the people next to me didn’t fit and I had to sit at a angle for 5 hours. What is dissatisfying is that airlines will continue to treat customers without compassion. We pay for a service and should not be yelled at when you over sell a flight and demand people to check in carry on bags.