Traveller reviews
Overall rating
6.3
Good
Based on 18,664 reviews
Boarding
6.7
Comfort
6.2
Crew
7.2
Entertainment
6.0
Food
5.8
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American Airlines information
| IATA code | AA |
|---|---|
| Routes | 1437 |
| Top route | Dallas/Fort Worth to Chicago O'Hare Intl |
| Airports served | 211 |
| Top airport | Dallas/Fort Worth |
American Airlines traveller reviews
Pros
"Crew was friendly and nice."
(in 1650 reviews)
"Flight crew was pleasant enough."
(in 1617 reviews)
"First class was pretty comfortable."
(in 59 reviews)
Cons
"Flight attendant was very fun."
(in 3260 reviews)
"Our flight was delayed two hours."
(in 3286 reviews)
"Flight was delayed due to weather."
(in 62 reviews)
Recent reviews
Traveller rating
6842
4001
3539
3616
117
Find reviews that mention:
flight attendants
delayed flight
missed my flight
great flight
crew was great
old plane
hour delay
fly american
leg room
first class
mechanical issues
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10.0
The aircraft was clean and new. The crew excellent
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10.0
Boarding was organized. Space enough for luggage. Crew consistent about asking passengers to mask up.
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10.0
Watching "See" with Jason Momoa on in-flight for free is awesome!
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4.0
Busy over crowded
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8.0
It had space. Could have done better with the lining up for grouping
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8.0
I paid for premium seats and there really was no distinction in boarding or anything else
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4.0
It was hot af. The flight attendant was incredibly rude, in addition to waking me up 2x to keep getting things out of the bin over my seat without a courtesy apology or anything. I hate flying American.
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10.0
Really impressed with our holiday travel on American Airlines.
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2.0
The entertainment screen and power outlet was out of order on whole left side of the plane for the full ride- 6 hours. It was terrible to be crammed in and have no where to escape to.
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4.0
Insanely crowded, seats are extremely small and narrow and I’m THIN
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2.0
Delayed 2+ hours, missed connecting flight
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8.0
This was a much better experiencie than others with AA
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10.0
Boarded and departed on time, arrived early. Due to covid the plane was a widebody (787) so lots of upgrade options available for those that qualify for that sort of thing. Good food, happy cabin crew, good experience.
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2.0
Super expensive cross country business flight and the chairs barely reclined, no tv or entertainment offered and the food was particularly bad. Was basically coach!
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2.0
Flight canceled
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2.0
The lady on the check in counter charged me 118$ for 5 extra kilos, she was trying to come up with anything to make things difficult and annoying for me, the vaccination card, the extra charge then finally my debit card! She was not helpful by any means
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6.0
On both going and come back from our trip the jet way broke. Costing us 20 minutes to get to the next leg of our trip.
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2.0
The plane, although parked at the gate all night, had a problem. Apparently the cockpit door had been locked. It took three hours (!!) to get this cleared up.
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8.0
Newer airplane!
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10.0
Very pleasant, on time and I would like to particularly express my gratitude to Michelle, the flight attendant who was not only very kind and friendly but also went out of her way to help me find and retrieve the airpods I had lost while asleep.
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10.0
I liked the crew, the size of the aircraft (three rows in each side of the plane). The flight was from CLT to AVP and it short and sweet. 8I only wished that there was a flight between 4pm and 8 pm.
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2.0
Filthy airplane with even filthier lavatories, over worked staff that still did their best to be professional, attentive and courteous but the barest of bones service. One beverage cart offering and a choice of two crackers or 8 pretzels. Granted, this was main cabin but come on, I’d expect just a little more from a carrier that was provide a $7.5bn bridge during the pandemic. Just an unsavory overcrowded bus in the sky experience.
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6.0
The seats weren’t cleaned and the tray tables were filthy
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2.0
It was stressful and horrible. We got to our final destination several hours passed the estimated arrival time.
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2.0
It was horrible and stressful. We got to our final destination several hours later of the estimated arrival time.
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10.0
Kind and caring flight staff. Comfortable flight
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10.0
Flight was on time. The pilot kept the temperature comfortable and was very communicative about turbulence.
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10.0
The flight was on time. We encountered turbulence along the way but the pilot was always informing us of what was going on. The flight attendants were very nice.
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8.0
Good flight. Landing a bit rough.
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8.0
Everything went smoothly except the 15 minute wait for ground crew to move the jet bridge to let us off the plane.
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American Airlines FAQs
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Flight status
American Airlines route map
Top airports served by American Airlines
- Dallas/Fort Worth Airport (DFW)
- Charlotte Douglas Airport (CLT)
- Miami Airport (MIA)
- Chicago O'Hare Intl Airport (ORD)
- Phoenix Sky Harbor Intl Airport (PHX)
- Philadelphia Airport (PHL)
- Los Angeles Airport (LAX)
- Washington Reagan-National Airport (DCA)
- New York John F Kennedy Intl Airport (JFK)
- Boston Logan Intl Airport (BOS)
- New York LaGuardia Airport (LGA)
- Orlando Airport (MCO)
- Austin Bergstrom Airport (AUS)
- Las Vegas McCarran Airport (LAS)
- Tampa Airport (TPA)
American Airlines contact information
- AA IATA code
- 02-627-1111 Call
- AA.com Visit
Overview of American Airlines
Founded way back in 1930, American Airlines is one of the oldest carriers in the world. Existing as part of the America Airlines Group and partnering with US Airways since 2013, it has contributed to recording the largest number of passengers carried and destinations served in a calendar year on multiple occasions. Flights are offered to more than 50 countries around the world and serviced by roughly 125,000 employees.
The airline has their headquarters in Fort Worth; however, it also has a further 9 hubs around the United States, including in New York, Los Angeles, Chicago and Miami. They also operate a maintenance hub in Tulsa, which has its work cut out with a massive fleet size. American Airlines mainly uses a mix of Airbus and Boeing planes. McDonnell Douglas, Bombardier and Embraer jets are also part of their fleet, with a range of 44 to 140 seats. The most common aircraft in operation is the Boeing 737-800 model.
A founding member of the oneworld alliance, the airline has codeshare agreements with international companies such as Qantas, British Airways, Korean Air and Japan Airlines, among others. The partnering relationship provides customers a greater range of round-the-world tickets and can lead to more efficient flight transfers. Some of the American Airlines’ fleet have been painted dark grey with oneworld branding.
Passengers can choose between Economy, Premium Economy, Business and First Class seating. All customers receive complimentary snacks and non-alcoholic beverages, while First Class provides the luxury of a personal pod onboard and access to dining at Flagship Lounges back on land.
American Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), American Airlines will continually update its policies accordingly. Please contact American Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on American Airlines policies here: American Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.