Pros (+) nothing
Cons (-) everything,terrible customer service and front desk electricity was down several times they want to charge me terrible rate
5 stars
Helnan Royal Palestine Hotel - Montazah Gardens
Photos of Helnan Royal Palestine Hotel - Montazah Gardens
Overview
Situated in Alexandria, Helnan Palestine Hotel is within walking distance of Montazah Beach and provides a private beach, an indoor pool and a Jacuzzi. It is close to Montaza Palace, eateries and shops.
A wide range of personalised services are available for guests of Helnan Palestine Hotel, like an express check-in and check-out feature, 24-hour room service and valet parking. Wellness amenities include a sauna and a Turkish steam bath, and a relaxing massage session can be requested. There is also a fully-equipped fitness centre to work out in, or guests can enjoy a game of tennis.
The resort has 218 traditional rooms, each with an en suite bathroom. Also included are a flat-screen TV, a mini bar and a telephone.
The resort boasts a range of meal options with on-site restaurants, Alexandrina Restaurant and Izumi Sushi Bar. The in-house bar and restaurant, The Podega Pub and Asia House, both boast a terrace and serve a variety of meal options.
Helnan Palestine Hotel provides easy access to Mamoura Beach. Alexandria International Airport Egypt is within a 40-minute drive and the resort offers a shuttle service.
Latest deals for Helnan Royal Palestine Hotel - Montazah Gardens
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Helnan Royal Palestine Hotel - Montazah Gardens
- Private beach
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business centre
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Dustbins
- Conditioner
Dining
- Electric kettle
- Packed lunches
- Fruits
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Kettle
- Coffee machine
- Dining area
- Dining table
General
- Window
- Garden view
- Interconnected room(s) available
- Landmark view
- Lockers
- Pool view
- Storage available
- Sea view
- Seating area
- Slippers
- Soundproof rooms
- Telephone
- Carpeted
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Steam room
- Spa and wellness centre
- Massage
- Pool bar
- Sauna
Accessibility and suitability
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Disabled access
- Lift
- Accessible by lift
- Adapted bath
- Upper floors accessible by lift
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Playground
- Baby safety gates
- Child-safety socket covers
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Grill
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
Things to do
- Gift shop
- Evening entertainment
- Beauty salon
- Pool table
- Water sport facilities (on site)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
- DVD player
Bedroom
- Extra-long beds (> 2 metres)
- Socket near the bed
- Cleaning products
- Wardrobe or closet
Parking and transportation
- Parking
- Private parking
- Airport shuttle
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Reviews of Helnan Royal Palestine Hotel - Montazah Gardens
8.5
Very good
2135 verified ratings
Wonderful
1032
Very good
391
Good
291
Okay
114
Fair
134
Mediocre
50
Poor
123
Summary of reviews
Guests say
Guests appreciated the hotel's great location and beautiful views, especially near the Al Montazah palace. However, many reviews pointed out significant service issues, including slow service and problems with customer support. The ongoing construction and limited amenities also affected their experience.AI-generated from customer reviews
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Score by provider
8.5 out of 10
1294 reviews
8.2 out of 10
24 reviews
2 out of 10
1 review
All reviews
Location
Montaza Palace Royal Gardens, Alexandria 21912
What's nearby
- Montaza Palace193 m
- Mamoura Beach1.4 km
- Miami Beach3.3 km
- Royal Jewellery Museum7.4 km
- Alexandria Sporting Club11.4 km
- Alexandria Zoo11.5 km
- Alexandria University12.8 km
- Library of Alexandria13.6 km
- Alexandria National Museum13.9 km
- Graeco-Roman Museum14.4 km
- Eliyahu Hanavi Synagogue14.9 km
- Corniche14.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Helnan Royal Palestine Hotel - Montazah Gardens
Low season | January |
|---|---|
High season | June |
Average price (weeknight) | AED 632 |
Average price (weekend night) | AED 520 |
When to book a room at Helnan Royal Palestine Hotel - Montazah Gardens
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
Closest
See more nearby staysCheapest
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See most recommended stays in AlexandriaGood to know
Value for money | 8.1 |
|---|---|
Distance to city centre | 14.2 km |
Nearest airport | Alexandria Borg El Arab |
Distance to airport | 51.2 km |