IATA code | UX |
---|---|
Routes | 133 |
Top route | Madrid Barajas to Santa Cruz de Tenerife Tenerife-Norte |
Airports served | 56 |
Top airport | Madrid Barajas |
Super servicio muy bueno
Good experience
2 hours delay on the airplane! Not even a cup of water was offered
Good service!
Food is good. Boarding isn’t a mess, the flight was delayed for 1 hour, I have to run to my connection flight.
Muy buena aerolínea. Así da gusto. Eficientes sobre todo en proporcionar las tarjetas de embarque
Air Europa took an entire day of our trip away from us. What was supposed to be a short travel morning ended up being 15 hours of travel. We were stuck at the OPO airport for 8 hours. They cancelled our early morning flight 20 minutes before departure. Had ZERO communication. I found out from a notification from Kayak. We were supposed to leave at 7:35am. We were told the next flight is at 11:35pm. That flight didn’t end up departing until 1:45pm. It took over an hour to complete boarding (I’ve never been on a flight that took an hour to bird passengers). We were at the airport from 6am-1:45pm. Our 1 hour flight to Madrid arrived 6 hours late. We missed our connecting train and the next available wasn’t until 7:45pm. So we got to sit at the train station for 3 hours. We got to our end destination at 9pm. We were supposed to be there at 11:30am. It’s a day to our trip that we will never get to experience. We had places we wanted to see and now we won’t be able to. Never fly this airline even if it’s way cheaper. Cough up the extra money to avoid this nightmare of an airline.
Service
Cobran 3 euros por audífonos, de horrror. Y luego te cobran otras bebidas
The two hour delay was horrible
Air Europa is out of my dictionary, erased from my language. I had never felt the worst that a passenger can go through like the experience with this Airline and especially with the agency we bought from, which is worse than them, I'm talking about KAYAK. Our flight was canceled without notice for August 8th, we began the nightmare of starting to try to refit on another flight to return home from July 23rd when we found out and no one could help us for thirteen days calling every day. Kayak blamed Air Europa and vice versa. Finally we were stranded thanks to Kayak and Air Europa from August 8 to August 13 because we had to buy other tickets to our destination incurring an expense of $5,000 USD since their options were never given and they kept moving the dates for the 18 of August. Incredible, disastrous, disrespectful to one as a passenger, disorganized, insensitive, nothing professional and I could continue writing negative words there. They did not give us help for hotel expenses ($1,000 USD), or for meals, or transportation. Everything came out of our pocket and money without any approach from them (Kayak and Air Europa). If we had waited for an option from them when they wanted, we would have stayed living in Madrid. Not even if they give me a ticket with all payment I will travel on this airline again. Think about it before choosing them so that they do not harm your vacation or work trip. My recommendation for them is negative 100%
Air Europa is out of my dictionary, erased from my language. I had never felt the worst that a passenger can go through like the experience with this Airline and especially with the agency we bought from, which is worse than them, I'm talking about KAYAK. Our flight was canceled without notice for August 8th, we began the nightmare of starting to try to refit on another flight to return home from July 23rd when we found out and no one could help us for thirteen days calling every day. Kayak blamed Air Europa and vice versa. Finally we were stranded thanks to Kayak and Air Europa from August 8 to August 13 because we had to buy other tickets to our destination incurring an expense of $5,000 USD since their options were never given and they kept moving the dates for the 18 of August. Incredible, disastrous, disrespectful to one as a passenger, disorganized, insensitive, nothing professional and I could continue writing negative words there. They did not give us help for hotel expenses ($1,000 USD), or for meals, or transportation. Everything came out of our pocket and money without any approach from them (Kayak and Air Europa). If we had waited for an option from them when they wanted, we would have stayed living in Madrid. Not even if they give me a ticket with all payment I will travel on this airline again. Think about it before choosing them so that they do not harm your vacation or work trip. My recommendation for them is negative 100%
The crew was just ok.
The menu was poor, everything was sold individually.
Temperature on plane was a little high
Totally unprofessional crew, lack of empathy and disrespectful responses. Flight got delayed for Mechanical issue for 3 hours got on the runway then back, then disembarked and just waiting with no one explaining anything and missed my connecting due to that.. the crew total lack of professionalism is totally unseen anywhere.
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Arrived almost 1 hour late to panama city
Left on time and landed ahead of schedule
Boarding
What could have been better? The seats and food service
Air europa sucks
The 787 is like being on the ground! great plane..
I have loved the flight, very professional and caring staff.
I was in flights from sap paulo <-> Madrid, the last one 11/15/21, That takes around 10:30 hour. Can you imagine that is served only a POOR meal after one hour of flight and nothing more??? We don’t have any service (besides in the morning a payed kart) or crew working in anything more than masks control. You need to pay for water / coffee is reasonable ? Even if you consider as low cost flights that you payed around U$ 700, courtesy and education should be showed by crew, things that Air Europe should learn to their employees on the airplane, a very rude people!!! It was not with me, but a complain for a lot people around. I have never been treated Like this before. Air Europa your journey will be short walking in this road. I, a constant traveler, will never more flight with you. I don’t need this kind of services!
After landing in Paris every one in the plane had to get on a bus which was packed and every Covid protocol was violated. There was no social distancing. It was disappointing. There was an empty bus right behind us. A few passengers asked to get on it to keep some distance between people but the driver refused. Probably you do not care.
Pros: Extremely professional boarding process, and kind and attentive flight crew.
Pros: Comfortable great crew, great experience for first time flight with them
Pros: Smooth travel
Cons: I can’t think of anything
On board Air Europa flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Air Europa assistance team will most likely ask you to pay extra for checked luggage.
Air Europa offers direct flights to 56 cities in 30 different countries. Santa Cruz de Tenerife, Madrid, and Paris are the most popular cities covered by Air Europa.
Air Europa concentrates most of its flight operations in Madrid.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air Europa.
Air Europa is a Spanish airline that controls operations out of its primary base in Madrid. The majority of the fleet is stored and serviced in Madrid. Targeting vacationers who travel to the south of Spain for the warm weather and pristine beaches, the airline flies to the remote Balearic and Canary Islands. Flights are available to more than 25 countries, with some of the key services being the long-haul flights to South America and North America.
Joining the SkyTeam alliance in 2007, the carrier has offered more connecting flights and departure times than before. Some of the major airlines that it partners with as part of the alliance are China Airlines, Delta Air Lines, Air France and Korean Air. There is also Air Europa Express, which operates as a regional subsidiary, concentrating on domestic flights within Spain.
Passengers can stream content from personal devices, such as mobile phones and tablets, directly onto the entertainment screens provided. To do so, you must download the Air Europa On the Air app before your flight. Specialized menus, free from the 14 major food allergens (nuts, cereals, eggs, milk and fish, among others), are available on all transatlantic flights.
A combination of Airbus and Boeing planes are used by Air Europa. The majority of the fleet are wide body twin jets, such as the Boeing 787 series. Several of the aircraft are painted in the dark grey SkyTeam alliance design, while there is a special Boeing 737 that pays tribute to the Iguazú Falls in Argentina.