Traveller reviews
Overall rating
6.6
Good
Based on 3,781 reviews
Boarding
6.7
Comfort
6.7
Crew
7.2
Entertainment
6.6
Food
6.3
Skip to main content
More
Find cheap flights on Aeromexico
Return
Economy
Aeromexico information
| IATA code | AM |
|---|---|
| Routes | 116 |
| Top route | Cancún to Mexico City Benito Juarez |
| Airports served | 56 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveller rating
1411
630
500
689
10
Find reviews that mention:
flight attendants
connecting flight
flight was delayed
great flight
food was good
crew was great
great service
first class
customer service
worst airline
hour late
two hours
city airport
-
2.0
Pros: Good movies
Cons: I was told that I can make a change with no extra cost to me. Yea right what a rip off. I paid double for a the tickets.review from
-
6.0
Pros: Newer plane
Cons: Staff didn’t say much. Was warm on board. And quite latereview from
-
2.0
Cons: Arrived late.
review from
-
2.0
Cons: Was late. Misses connecting flight
review from
-
4.0
Pros: The seat was comfortable.
Cons: There was utter chaos at pre-boarding. The snack was tiny. A flight attendant was rude. My seat assignment was changed without my consent.review from
-
4.0
Pros: Easy boarding-good selection of entertainment
Cons: Absolutely deplorable meal in business class- a pathetic sandwich and small bag of nuts- shows Aeromexico is still not committed to improving their imagereview from
-
10.0
Pros: I like the service ,the food in thos fliggt back. Excelent
Cons: Better rules for people who put the seat back while we eating ,some crewmembee could say somethingreview from
-
4.0
Cons: Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans.
review from
-
8.0
Cons: Nice flt, competent and diligent cabin crew. But at ck in they assessed a $20.25 carryon bag fee even though my reservation via Kayak said one carryon was included. (It was within their weight and size limits) Even with empty seats they assigned me the non reclining row that abuts the restrooms (noise, smells, etc.)
review from
-
2.0
Cons: boarding, we were told the flight was overbooked and we would have to wait for another flight
review from
-
6.0
Cons: Terminal remota
review from
-
2.0
Cons: left Houston more than 2 hours later, arrive in Mexico over 2 am
review from
-
8.0
Pros: Crew needs to smile more! :)
Cons: warm food!review from
-
10.0
Pros: Nice people
Cons: Easy place to get around and nice peoplereview from
-
2.0
Pros: Online prompts for a flight I couldn't cancel.
Cons: Online prompts for a flight I couldn't cancel.review from
-
10.0
Pros: Fee alcohol on flight! Crew was also very nice and welcoming.
Cons: Everything seemed fine.review from
-
4.0
Cons: El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea.
review from
-
2.0
Pros: Ticketing agent very unhelpful blamed Kayak for misinformation and cancellation of flight refused refund very rude ..told me to never book from private business
Cons: Never use aermexico again or kayakreview from
-
10.0
Pros: It was empty
Cons: I thing it was a connection flightreview from
-
4.0
Cons: We had frequent changes on our date flight, we also for paid 3 bags and on Aeroméxico’s site it appeared that we only paid for one of them, and lastly on the flight from Colombia to Mexico, one of our bags was opened without our supervision and there were several things stolen from it, the agent that we talked to about the inconvenience, her response was that the authorities could open and revise our bags without our supervision.
review from
-
10.0
Pros: In business class- great food and staff
Cons: All goodreview from
-
2.0
Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO
review from
-
2.0
Pros: No bueno
Cons: La comidareview from
-
10.0
Pros: Boarding and deplaning was done three rows at a time. It worked great.
review from
-
2.0
Cons: I still haven’t gotten my refund when this flight was cancelled over 2 weeks ago! Terrible 3rd party service.
review from
-
8.0
Cons: The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway.
review from
-
8.0
Pros: Speedy service & easy to navigate.
Cons: Only COVID being under control!review from
-
10.0
Pros: Crew was very friendly!
Cons: all was excellent!review from
-
10.0
Pros: The crew was amazing, very respectful and very timely.
Cons: My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff.review from
-
8.0
Pros: The crew was amazing , the site is ok
Cons: I love Aeroméxico , thanks for de service and the food.review from
Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Cancún Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Los Angeles Airport (LAX)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Puerto Vallarta Ordaz Airport (PVR)
- Chicago O'Hare Intl Airport (ORD)
- San Francisco Airport (SFO)
- New York John F Kennedy Intl Airport (JFK)
- San José del Cabo Los Cabos Airport (SJD)
- Bogotá El Dorado Airport (BOG)
Aeromexico contact information
- AM IATA code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Overview of Aeromexico
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.
Aeromexico Cancellation Policy
As the situation changes with coronavirus (COVID-19), Aeromexico will continually update its policies accordingly. Please contact Aeromexico directly for the latest information about cancellation fees. You can find the most up-to-date information on Aeromexico policies here: Aeromexico Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.