Traveller reviews
Overall rating
6.9
Good
Based on 2,110 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.4
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Aeromexico information
| IATA code | AM |
|---|---|
| Routes | 140 |
| Top route | Monterrey Gen Mariano Escobedo to Mexico City Benito Juarez |
| Airports served | 62 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveller rating
1474
652
519
727
13
Find reviews that mention:
flight attendants
connecting flight
flight was delayed
great flight
food was good
crew was great
great service
first class
customer service
worst airline
hour late
two hours
city airport
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10.0
need to add wifi,
review from
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6.0
4 hour delay in Queretaro. I hour delay in Mexico City.
review from
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4.0
4 hour delay in Queretaro. I hour delay in Mexico City.
review from
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2.0
We had a 4 hours delay causing that we arrived very late and lost my next connection flight
review from
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2.0
The staff over charge the luggage,and the luggage don’t haven’t the weight.For the money the airline charge. De la manera más atenta ustedes sobre cobraron la maleta que se registró.,la maleta nunca excedió el peso que tienen como máximo (50 libras por 30 dólares supuestamente)Por lo tanto necesitan Notificar al pasajero de cada situación;No solo cobrar una cantidad y darlos recibos sin explicación.
review from
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6.0
Plane was super hit and ventilation system was not working well. I was actually happy it was frigid in Chicago when we landed because I was so overheated.
review from
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2.0
Delayed and rude
review from
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8.0
Boarding was a little delayed. Food was bad. Entertainment was good. Bring your own headphones. Seats we’re comfortable.
review from
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8.0
Headphones were terrible. Food was not great.
review from
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2.0
Delayed as always
review from
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2.0
50 minutes late….complicates all reservations made in advance..incredibly bad service
review from
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4.0
I never spect a very bad service from Aeromexico….that’s why they going on bankruptcy…to bad
review from
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8.0
There is no lounge for business class passengers in Puerto Vallarta Airport. The only food provided on board were packaged snacks and only one drink was provided during the flight. No headphones were provided to listen to the in flight entertainment. Our bags arrived after economy passengers and took half an hour to be delivered in Mexico City.
review from
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8.0
Their Premium class is lacking, Food is deplorable. What's the point of Sky Priority if your luggage isn't one of the first ones to come out? Aeromexico needs to step it up!
review from
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10.0
It’s more about the constant change of flight schedules that seem pretty off. Not kayaks fault.
review from
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8.0
Is a short fly, so they provide a bottle of water… which tasted “old”
review from
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8.0
There are few if any glutten free snack or meal choices.
review from
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8.0
There are few if any glutten free options for snacks or meals.
review from
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10.0
All good
review from
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6.0
Demorado
review from
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6.0
Aisle seat on a red eye flight was not good as traffic in aisle kept bumping into me disallowing me much sleep
review from
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6.0
No meal. No wifi
review from
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10.0
All good
review from
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10.0
Everything
review from
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8.0
Better snacks and full drinks on longer flights :)
review from
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8.0
Pretty comfortable flight! The only drawback was the flight was delayed in taking off.
review from
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8.0
Abordaje y como siempre la comida
review from
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4.0
The food was one of the worst. It was quite a small portion as well. I usually appreciate plane food but this was not one of those.
review from
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4.0
Rude on the phone, rude at counter, horrible food. Just awful
review from
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10.0
La atención. Todo excelente
review from
Aeromexico FAQs
What is Aeromexico's carry-on size allowance?
Where does Aeromexico fly to?
What is Aeromexico’s primary hub?
How does KAYAK find such low prices on Aeromexico flights?
Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Cancun Airport (CUN)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Los Angeles Airport (LAX)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Puerto Vallarta Ordaz Airport (PVR)
- San José del Cabo Los Cabos Airport (SJD)
- Chicago O'Hare Intl Airport (ORD)
- San Francisco Airport (SFO)
- Chihuahua Fierro Villalobos Airport (CUU)
Aeromexico contact information
- AM IATA code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Overview of Aeromexico
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.