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good location and nice beach. Excellent breakfast. THe room was not ready the night we arrived. THey had not confirmed the reservation from Booking.com. The AC does not work properly. It leaves the room humid, stuffy and with a mildew smell. THere is no Internet in the rooms, only in a small area in the lobby. No telephone service unless you open a voucher with your credit card. Noisy people on the aisles late at night, we had to call security.
Well since we arrive to the hotel the staff was pretty kind and serviceable, then we had some problems with the room and they give us a better room for the mess. Finally when we were about to leave we miss our documents and they help us to find a solution in the airport. We defiantly gonna come back to this hotel
Me and my girlfriend stayed at this hotel for 9 days. Its located at the best beach area in Acapulco. We will definitely stay at this hotel again if we are going back. A special thanks to the nice waiter Cuauhtemoc and for the good service from Socrates in the reseption. A water slide from the beach pool out in the sea :)
evrything was great, the Hotel and all the Facilities, i will go back again for sure.
We enjoyed the atmosphere and location, the pool, the beach and the ability to get to the beach from the hotel. The lobby area is very open and clean. The ability to get computer access in a foreign country within a few minutes. This was our first trip to Acapulco by way of a cruise and we are already planning a return trip and bring some of the family. We were only there a day but enjoyed the stay.
Great service. Far from beach.
The whole stay was unforgetable No
the service was just outrageous, al the employes were more than willing to make your stay a fantastic one
Perfect place to relax during a long weekend The breakfast bring at your room is very cheap,inconsistant not at all in relation with The standing of The hôtel .
the view and the privete pool breakfast wos very poor the send 3 cakes and some frut it is not a meal there were not cofee or tea maker as promised
Splendid view from room 518 & restaurant Bellavista but ... Need a competent coatch to improve the service witch didn't meet the 5* Leading Hotel of the World. Big disappointement. We never had such a poor New Years Eve party.
The view. The beach club was great. The water that came from the cold water fawcet was hot! The room I got was on the back of the mountain, so it was blocked from the wind, so it was quite hot, and had lots of mosquitoes. The forgot to bring breakfast twice, and I had to call and ask them to bring it. The breakfast was mediocre at best. It is really not suited for small children, There was no way to isolate the pool area from the room, the balcony enclosing is pretty low and our baby tried to climb it, also the stairs that came down to the pool wereunsafe for small children.
Excellent service, staff great, location and views world class, private pool with view of Acapulco Bay superb, Beach club excellent, old buildings but "good bones" to quote Lonely Planet. Unique place, would recommend to anyone - and worth splashing out on a "junior suite" room - not really a suite, but larger room, best views etc. No
I like a lot my staying at Las Brisas Acapulco. It is not our firsttimethere and it is a wonderful hotel, with a great location, marvelous attention. a unique experience I like it all
Exclusive, distinctive resort in a beautiful position with fantastic views, with a very efficient and friendly staff. The hotel's La Concha private club by the sea is the 'ace' in the Las Brisas pack - very impressive. There is a high level of traffic noise and at weekends and also a lot of noise from the nearby discos / nightclubs on the 'Acapulco Bay side' of the property.
The privacy of my room They left the blankets in the entrance for my villa, the hotel transportation chofers where not good enough
We enjoyed the location and the facilities. I think we were overcharged -more than reservation had totaled. Still have not received final total on my bank card in US dollars to be sure what we paid. Hopefully that amount will be converted from mxn and billed to my bank card to know for sure. Next time I will prepay prior to travel.
I stayed for three days. Beautiful view of the beach. I slept in great comfort for my stay. Its the first time I didnt cheap out for a hotel and I did not regret it. The food was okay and a bit expensive in my opinion. Tho to me almost all the food in Acapulco is like that. I really did not like that I have to sneak in water because the hotel wants to force you to buy their more expensive water. No mini fridge sucks for a 5 star hotel. Maybe it was because we had a few devices running, but the wifi was slow, my phone's roaming data was faster. Also I did not like that upon arrival, I had waited an hour and a half for my room to be ready, but thats about it.
Price Ceiling was falling down on the floor. Marble counter in bathroom was seriously cracked and coming off the wall. Internet did not work and it took 3 phone calls to get the issue resolved.
This is the fourth time I use this hotel. I like that the room has a good size, is is spacious. It has nice flat panel TV and the view from the window of the room to the bay is excellent. The bathroom looks old and it was not completely clean. Some parts of the hotel also looks old and need maintenance. The people of the reception has to improve the promptness and quality of the service, because they are very slow, especially the Manager of the Reception.
It is nice, quiet, professional and pleasant. We changed for another four star hotel on hour last day and regreted it. If your are travelling with a 4 year old child, you should not have to pay for an extra bed.
Very polite hotel staff. Palm trees everywhere, beautiful view from the lobby. Small houses, no tall tower building like on the other (right in front) side of the sea. Small private beach. Entertainment during the day is not annoyingly loud like in other all-inclusives. Guests all behaved, no tacky drunk shouting tourists. Probably because most of the guest were mexicans and not from .... :) Food was not in a wasted abundance. Always lots of fruits and veggies available. Outside the air conditioner/heating system (whatever that is) is too loud. That is the problem with many hotels in this area. The cleaning lady should maybe be reminded that if the towels are not in the bathtub, she does not need to change them. Also the bed sheet were changed everyday. This is not necessary. To take a taxi at the hotel to get to the city (3 min drive) is double the price than if you take the taxi in the city. Beetles taxis are always the cheapest option.