Overview

Grand Hotel Acapulco

Costera Miguel Aleman 1, 39869 Acapulco, GR, Mexico
+52 744 469 1234

AED 235+

Overall guest ratings

7.8/10 Good
Based on 1,600 reviews

Review highlights

  • 9.3
  • 8.2
  • 5.2
  • 3.7

Good to know

  • Great view

Nearby

    show all

    About

    Location. The hotel resort rises along Acapulco Bay, Mexico, where vendors and stylish shops offer their wares less than 0.6 miles (1 kilometer) from the hotel. The convention center is located 1.2 miles (2 kilometers) away and downtown Acapulco's vibrant nightlife awaits less than 6.2 miles (10 kilometers) from this beachfront property.

    Hotel Features. Zapata, Villa, y Compañia features a game room and live dance music on select evenings. El Pescador's innovative recipes include sole with pine nut and coriander butter. A choice of open-air lounges and bars complete the hotel's selection of dining venues. Breakfast is also available. Corporate matters can be attended within flexible meeting spaces, and a business center offers computer stations, laptop stations, and high-speed Internet access. Complimentary WiFi is available in public areas. The on-site health spa features an Alphajet capsule, body treatments, steam rooms, saunas, and a spa tub. The hotel also maintains a fully equipped fitness center. The main pool caters to families by providing a children's section. There is also a free playground for children ages 4-10.

    This property does not allow pets.

    Guestrooms. This Acapulco hotel resort offers 573 air-conditioned guestrooms on 23 floors. Accommodations have partial views of Acapulco Bay, and sliding glass doors lead to furnished balconies. White walls complement muted-tone floral fabrics. Furnishings include marble-top dining sets and cushioned rattan chairs with ottomans. Headboards showcase multi-colored marine-life bas-reliefs. Amenities include complimentary high-speed wireless Internet access and cable TV.

    Less show all
    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Parking (surcharge)
    • Business centre
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Beachfront
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • Child pool
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Wedding services
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    Based on 1,600 reviews
    • 9.3 "Excellent wellness & sports facilities."
    • 8.2 "Location is great."
      9.2 "92% liked the proximity to shopping."
      9.5 "95% appreciated the closeness to the beach."
    • 8.0 "Pool is good."
      7.0 "Clean pool, said 70%."
    • 7.5 "Good breakfast."
    • 6.8 "Service is ok."
      5.0 "50% thought the valet service was acceptable."
    • 5.2 "Rooms are ok."
    • 3.7 "Not very clean."
      2.6 "74% said rooms were dirty."
      1.4 "86% said the bathroom was dirty."
      1.8 "Unclean dining area, according to 82%."
    • 2.9 "Terrible value."
      0.9 "The price was too high for 91%."
      0.0 "100% said the breakfast was too expensive."
    • 2.8 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
    • 2.5 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."
      3.8 "62% didn't like the unstylish hotel."
      4.2 "For 58%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    8.1 Excellent
    Based on 528 reviews
    • 8.1 "Location is great."
      9.6 "96% appreciated the closeness to the beach."
    • 7.8 "Good breakfast."
    • 7.1 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      8.7 "Hotel security was great, thought 87%."
    • 5.8 "Rooms are ok."
      5.7 "Beds were acceptable for 57%."
    • 3.8 "Not very clean."
      3.0 "70% said rooms were dirty."
    • 2.8 "Terrible value."
    • 2.8 "Disappointing internet connection."
      2.7 "73% said the wifi quality was bad."
    • 2.3 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
      4.1 "For 59%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    7.4 Good
    Based on 1,040 reviews
    • 7.8 "Good location."
      9.2 "92% liked the proximity to shopping."
    • 7.2 "Good breakfast."
    • 6.2 "Service is ok."
    • 4.3 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      2.2 "78% said rooms were dirty."
      2.4 "76% thought they were poorly maintained."
      0.6 "For 94%, the rooms looked old."
      2.4 "76% had problems with the shower."
      3.3 "Air conditioning was criticized by 67%."
      1.1 "89% found problems with the furniture."
      1.2 "88% said the bathroom was dirty."
    • 3.4 "Not very clean."
      2.2 "78% said rooms were dirty."
      1.2 "88% said the bathroom was dirty."
    • 3.3 "Value below average."
      1.3 "The price was too high for 87%."
    • 2.9 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
    • 2.5 "Horrible vibe."
      0.4 "96% criticized the unstylish hotel."
      4.5 "55% didn't like the unstylish hotel."
    View all review categories

    Overall rating

    8.0 Good
    Based on 32 reviews
    • 6.8 "Service is ok."
    • 6.5 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 5.7 "Food is average."
    • 5.3 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Great view"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    Photos
    Map

    Map