Overview

Krystal Beach Acapulco

Ave Costera Miguel Aleman 163, 39670 Acapulco, GR, Mexico
+52 744 485 5050

AED 206+

Overall guest ratings

7.2/10 Good
Based on 821 reviews

Review highlights

  • 8.4
  • 4.3
  • 4.2
  • 4.2

Nearby

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    About

    Location.

    The Avalon Excalibur Acapulco stands on the Hornos Beach midway along Acapulco, Mexico's resort strip. This hotel is positioned 2 blocks from the Zona Dorado shops and restaurants, and downtown Acapulco is less than 1 kilometer away.

    Hotel Features.

    Aquamarina serves international buffets for breakfast, lunch, and dinner. This business-friendly hotel include free WiFi. Family-friendly property amenities include supervised children's activities and childcare services (surcharge). For recreation and relaxation, this hotel offers an outdoor pool, poolside bar, 45 thatched-roof palapas, and umbrellas that dot the beach. Several nights a week, the activities/entertainment staff presents shows performed in the Bellavista restaurant. Daylight activities include kayak tours of Acapulco Bay, handicrafts, pool aerobics, darts, dance lessons, and beer-drinking contests.

    Guestrooms.

    The Avalon Excalibur Acapulco offers 400 air-conditioned guestrooms and suites in a 19-story building. All accommodations feature balconies with views of the city and mountains to the east or Acapulco Bay to the west. Additional room amenities include televisions with cable service, in-room safes, and complimentary toiletries. Located on the top floor, suites feature balconies and contemporary Mexican furnishings. Room and suite décor features tile floors, white ceilings, pastel-accented walls, and light-colored wood furniture. Connecting/adjoining rooms are available on request.

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    Amenities

    • Free Wi-Fi
    • Internet
    • Room service
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Playground
    • Storage available
    • Beachfront
    • Facilities for disabled guests
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Child pool
    • No smoking
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.2 Good
    Based on 821 reviews
    • 8.4 "Location is great."
      9.1 "91% liked the proximity to shopping."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
    • 6.6 "Service is ok."
      5.2 "Only 52% thought the service was professional."
      6.9 "Only 69% found the restaurant service to be good."
      6.8 "Housekeeping was ok, according to 68%."
    • 4.3 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
    • 4.2 "Value below average."
      0.0 "The price was too high for 100%."
    • 4.2 "Rooms are not good."
      0.8 "92% thought they were poorly maintained."
      0.2 "For 98%, the rooms looked old."
      1.8 "82% complained about the bathroom."
      1.7 "83% found problems with the furniture."
      2.7 "Air conditioning was criticized by 73%."
      3.2 "68% said rooms were dirty."
      2.8 "72% didn't like the uncomfortable beds."
      3.9 "61% had problems with the shower."
      2.2 "78% said the bathroom was dirty."
      1.9 "81% thought the tv was sub-standard."
    • 3.6 "Not very clean."
      3.2 "68% said rooms were dirty."
      2.2 "78% said the bathroom was dirty."
    • 2.5 "Bar is disappointing."
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    Overall rating

    7.2 Good
    Based on 164 reviews
    • 8.4 "Location is great."
    • 6.6 "Service is ok."
      5.6 "Only 56% thought the service was professional."
    • 4.2 "Rooms are not good."
      1.6 "84% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      2.4 "Air conditioning was criticized by 76%."
      3.2 "68% said rooms were dirty."
      2.4 "76% didn't like the uncomfortable beds."
    • 4.1 "Value below average."
    • 3.6 "Not very clean."
      3.2 "68% said rooms were dirty."
    • 3.2 "Quite uncomfortable."
      2.4 "Air conditioning was criticized by 76%."
      2.4 "76% didn't like the uncomfortable beds."
    • 1.4 "Horrible vibe."
      0.3 "97% criticized the unstylish hotel."
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    Overall rating

    6.6 Good
    Based on 656 reviews
    • 8.3 "Location is great."
    • 5.5 "Service is ok."
      5.1 "Only 51% thought the service was professional."
      6.9 "Only 69% found the restaurant service to be good."
    • 4.0 "Internet is poor."
    • 3.9 "Value below average."
    • 3.8 "Rooms are not good."
      1.9 "81% found problems with the furniture."
      0.1 "For 99%, the rooms looked old."
      0.8 "92% thought they were poorly maintained."
      2.0 "80% complained about the bathroom."
      3.3 "67% didn't like the uncomfortable beds."
      2.4 "Air conditioning was criticized by 76%."
      3.3 "67% said rooms were dirty."
    • 3.7 "Not very clean."
      3.3 "67% said rooms were dirty."
    • 2.6 "Bar is disappointing."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
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