Novotel Al Bustan Abu Dhabi

Many bad problems.

Pros: I've been at this hotel several times, purely because it is near where I do most of my business in Abu Dhabi. The hotel is new and pristine in its presentation.

Cons: There have been many significant problems. Most important, the internet access is very poor. The laundry service doesn't seem to know what they are doing. I sent a jacket for pressing, and whoever did it was clearly not familiar with the garment; they tried to flip over the collar and press out the fold!! They also seem to have used an iron, and the fabric is basically destroyed. On a previous stay, I used a laundry bag to store some used clothes, and put it in my suitcase. Some of the staff took the laundry bag out, and sent it to the laundry! There was a distinct smell of smoke in the corridor of one of the "non-smoking" floors where I stayed. The restaurant is very expensive: you'll spend a third of the price of a room on breakfast, and more than half on lunch or dinner.

Mediocre

Pros: Near Grande Mosque

Cons: Front desk staff