Pros (+) The staff were polite and helpful. The location was near the Main Street for dining and Sonnegga for access to the slopes.
4 stars
Hotel Metropol & Spa Zermatt
Photos of Hotel Metropol & Spa Zermatt
Overview
Family-friendly hotel with a full-service spa and free breakfast Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Hotel Metropol & Spa offers 22 accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center. Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Hotel Metropol & Spa Zermatt
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Shuttle service (free)
- Wi-Fi available in all areas
General
- River view
- Family rooms
- Seating area
- Slippers
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Mountain view
- Ski storage
- Storage available
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Heating
- Body soap
- Conditioner
Things to do
- Hiking
- Ski school
- Bicycle hire
- Golf
- Cycling
- Skiing
- Mini-golf
- Table tennis
Pool and spa
- Spa and wellness centre
- Massage
- Heated pool
- Hot tub
- Indoor pool
- Sauna
- Pool with a view
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Coffee machine
Services and conveniences
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Mini-market on site
- Room service
- Key card access
Bathroom
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Family friendly
- Babysitting or child care
- Cribs available
- Complimentary breakfast
- Playground
Accessibility and suitability
- Lift
- No smoking
- Designated smoking area
Outdoor
- Terrace/Patio
- Balcony
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Parking and transportation
- Shuttle service (free)
- Airport shuttle
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
- Tennis
Reviews of Hotel Metropol & Spa Zermatt
9.2
Wonderful
809 verified ratings
Wonderful
624
Very good
120
Good
42
Okay
8
Fair
10
Mediocre
2
Poor
3
Summary of reviews
Guests say
Guests appreciated the great location, clean rooms, and various amenities like the spa and breakfast options. However, some reviews highlighted issues with room sizes and service, particularly with certain staff members being rude or unhelpful. Overall, the hotel offers a pleasant stay with beautiful views, but improvements in service and room assignments are needed.AI-generated from customer reviews
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Score by provider
9.2 out of 10
285 reviews
9.3 out of 10
17 reviews
10 out of 10
1 review
10 out of 10
2 reviews
All reviews
Pros (+) Amazing spa facilities, great breakfast with healthy options, magnificent unobstructed views of the Matterhorn, modern bathrooms and all the amenities... Slept in comfort
Location
Matterstrasse 9, 3920 Zermatt, Valais
What's nearby
- Matterhorn Museum313 m
- Zermatt-Matterhorn Ski Resort366 m
- Zermatt Railway Station0.4 km
- Gornerschlucht1.6 km
- Sunnegga Ski Resort1.6 km
- Unter Gabelhorn4.1 km
- Riffelsee4.3 km
- Riffelhorn4.5 km
- Bosentrift4.7 km
- Schwarzsee4.8 km
- Gornergrat5 km
- KOSMA5 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hotel Metropol & Spa Zermatt
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 9.0 |
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Distance to city centre | 0.1 km |