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friendly,helpful but not intrusive staff.room was excellent with a great view of york
The room was very comfortable and the furniture was very nice. It states that this is a hotel but I would see it more as a B & B. I have stayed in many hotels through my line of work and this was not a hotel in my eyes. 15 min walk into the centre of York, we were located on the very top floor which was a hike up many stairs but the room was very nice.
It was only 15 minutes walk into york. The reception was very welcoming and we were offered information on where to go and what to see in York. The room was clean and maintained the features of a listed building. The breakfast was excellent
Very friendly staff. Room was big, although decoration was a bit old fashioned. Well located, about 20 min walk from York minster. Only one hour for breakfast, meaning it was very busy and service was a bit slow. But breakfast was nice!
The friendliness of the staff was perfect and there was an excellent breakfast i would have liked a bigger shower because yhe one we had was a corner one and was not very big but it was ok for a couple of days
Good breakfast and the rooms were clean Rooms were very dated look like they had not been renewed since 1960. Bed side lights and room light did not work. Very expensive for what you got. I wouldn't stay again as the Travel inn for the same price is so munch better
Comfy warm room
The hotel was close to the center of York and was clean, staff were friendly and helpful Length of time waiting for breakfast
Very attractive room, warm and peaceful. Excellent breakfasts. Very friendly and helpful staff. Parking a bit tight.
Really nice room with a very comfortable bed and everything was very clean. Breakfast was served at a reasonable hour and the entrance was available at all times if necessary, always positives in a guest house.
Comfortable, excellent breakfast, parking and friendly proprietors. No.
Position to city centre,and all of things stated in 2, not forgetting the gorgeous breakfasts & complimentary coffee & cakes in the afternoon. It`s a pity that there is not more car parking space, although the hotel staff did a great job of making your car available when it was required.
Great people. Excellent hotel
The staff were friendly,accommodation good and it was within easy and a pleasant alking distance of all the historical attractions in York. The dinner was locked in a a post 2nd world war time warp.
friendly staff and good food
Friendly staff, good breakfast,good location of the hotel to York centre. Room was cramped, and the bathroom too small. Television in the cupboard above the wardrobe, not ideal, TV remote did not work.
location of hotel and friendliness of staff loved it all
The hotel is situated close to York city centre, very handy for all the sites We stayed in a double room which was very small.
We got a family room ,so no complaints plenty of room , nice and airy well fitted out. Didnt stop long enough !!
We enjoyed our stay, the hotel was quaint and quirky, but very clean and comfortable Everything was fine
Lovely old inn with delicious food and very friendly staff . Excellent position on quiet road but very near to York Minster . The shower in our bedroom was just a trickle .
nothing was too much trouble for the staff. mine and my mothers stay was wonderful. nothing whatsoever
the beds were very comfortable and the decor of the room was good.The bedroom was clean.The breakfast was good and there was some flexibility with the menu.The elderly lady in charge was very pleasant and helpful. The shower attachment over the bath did not work, and could not be fixed during our 3 night stay.The owners were away and the lady in charge although quite elderly tried to help us.Their were no hand towels or extra bedding provided. Also we had to ask for a hairdryer, as well as extra teabags as only 1 teabag per person was provided per day! We thought this was a bit mean..
The breakfast, staff and value for money N/A
Dave liked his breakfast and mine!!!! The check out time could have been a little later
Location. Quiet; facilities very good; clealiness; good food; easy access to York centre within walking distance. Cost very good value. Previous tenants using window for disposing of cigarrette ends, in a non- smoking room?
everything especially the breakfast n/a
Comfortable rooms, friendly staff, good location.
easy access to city centre and secure parking
On arrival we were up-graded to a self contained flat which was excellent,this gave us our own space after long days out and about. We travelled by train so the location to the station and city was very good (about 10 minuets walk). The staff were very friendly and helpful, lovely breakfast with a varied choose, best poached eggs I've ever tasted.
The hotel was just a short walk from the city centre - took us about 15 mins. Free on site car parking. Breakfast was good. Room wasn't overly big and it was situated in the middle of the hotel so there was no natural daylight. Our window looked out into the corridor of the hotel so we had to keep the curtains closed or else everyone passing could see in!
The staff were very helpful The bed was too soft, and made sleeping difficult
The breakfast was excellent -great choice. Sarcastic comments from the male owner -was unsure how to take him.
Very friendly welcome, delightful family running the establishment, helpful in every way. Excellent breakfasts, quickly served. Good bus service into York centre. we hope to return, maybe for another Easter at the Minster - a wonderful weekend.
The friendliness and the excellent food. No
The room was very large and spacious, toiletries of a high quality, breakfast was good The walk into town was longer than other reviewers mentioned
rooms clean and comfortable,staff very friendly and helpful,and excellent breakfasts
All the staff were very friendly and very informative about local attractions. The full English Breakfast was Fantastic. A very relaxed stay. There was nothing I didn't like.
Good breakfast. Room small and too hot, On a noisy road.
Easy access from A64 by-pass, free parking, walking distance into York centre and close to university. Friendly, family-run, warm and cosy - real fire in guests lounge and small bar too. Excellent breakfast.
Quality rooms, easy to get to, friendly owners. It was also close to the river walk which I used to get into the old city. Not being able to check in between 2 and 6 pm but they did let me use their parking.
The very friendly nature of the owners - they were lovely, warm and welcoming while very professional as well. Breakfast was lovely. Bar was excellent as well. This is an excellent place to stay, and just a few minutes away from York. Breakfast time was limited, which was a bit of a drag over the weekend. The owner's children were allowed to play with our child some of the time but not others, which confused our little one a bit.
We stayed during the coldest time of the year, but were never once chilly in the Hotel. The room was always comfortably warm. Breakfast was freshly cooked and excellent. We vistied the Indian Restaraunt advertised, with a 20% discount if staying at the Hotel and found everything delightful. All in all both excellent value for money.
good size room , food good , parking good no toiletries, mats in bathroom shappy, no real choice at breakfast and not enough variety, no bedside tables, had to come down at a specified time for our breakfat although served from 8-9.30 am .
cleanliness of room, breakfast, staff.
hotel was clean and staff friendly put my elderly mother on the top floor when i requested a low floor. a good walking distance from town centre nothing close by
Staff friendly and helpfull. Good location within walking distance of city, Good car park
Received a morning wake up call!
Car parking available and guest house was clean. Breakfast is served from 8am only, if you want it earlier then don't stay here, I had to leave without breakfast as I had to leave at 8am. The room was very cramped and the ensuite very small.
the owners were friendly and helpful the room was quite cramped - though adequate
the room was very clean and comfortable breakfast was good and cooked to order so it was hot the thermostat on the shower did not work so the temperature went from freezing cold to boiling hot so it was impossible to have a proper shower this was reported to the staff i don't think it will be solved as the previos guests had mentioned it on there stay on 20/01/08
The free wi fi was brilliant. The staff were really polite and spoke to you on a first name basis which was a nice touch. Breakfast was pretty impressive as well. Good value and good location. Bedroom was a bit cold and the bathroom was very small but this was not a problem. I would have liked some shower gel and was a bit miffed that I had to buy some but there is a little shop down the road so all was fine.
excellent choice at breakfast and everything beautifully cooked and well presented.good location-walking distance to all main attractions. very friendly and helpful owners.
Excellent service, friendly Yorkshire welcome, great breakfast
nice owners, check-in already from 12h00, 10 mins to the city centre, excellent breakfast, TV with built-in DVD player in the room (+ cca 80 DVDs available for watching). TV mounted on the wall in a strange angle. The bed was very short - I am 1,75 m (five feet nine inches) and to fit myself on the bed I had to push the top of my head against the front bedframe, otherwise my heels were hanging down with no support.
Great hospitality; very good heating Difficult parking - help needed
The owners made us feel very welcome,breakfast was very good! No bad points
The location is perfect for access to central York. The welcome, local information and breakfast were second to none.
that the people who run burton villa where lovly and helpfull people and the use of there DVD collection parking ?? but hay the price was right thats what counts ?
good budget hotel 10 mins walk into town,friendly & helpfull staff,good food bathroom in our room was small, but other rooms have larger bathrooms , luck of the draw i suppose
Very good breakfast nice clean room None
Fresh and clean bedding. Great power shower! Good variety of breakfast choices including fresh fruit and yoghurts, cereals, different teas, cooked breakfast. Very quiet and relaxed. Welcoming. Short walk from the Minster. None.
Close to York City, very clean and modern room, friendly staff. Top floor room, lots and lots of stairs, top ones were quite steep and no light at top of the stairs. Breakfast wasn't very nice.
Excellent location, very clean, lovely dining room & excellent breakfast Maybe a little re-decoration here & there. A nice tv where you can see it not up on the wall nearly as high as the ceiling. These are only little things & it wouldn't stop me staying there.
it was just like being at home,very comfy,easy access to city centre and the staff and owners were very helpful
The location was very close to downtown, yet was very quiet. The breakfast was delicious, with lots of variety and good taste. The room was smaller than expected, or what showed on the advertisement online. The bed was large enough but soft.
very good, however noisy constantly running toilet (due to overflowing cystern) reported, not fixed (or attempted)
it was within easy reach of everything. within walking distance of train station, none
Excellent breakfast and good location.Easy access to the town centre. Clean room and friendly staff. stairs! We were on the top floor and there was alot of stairs. We are quite young and found them a struggle.
Very friendly and helpful staff, lovely bedrooms which were spotlessly clean. Lack of parking is a bit of a problem, but typical for the area.
Nice breakfast and close to city centre etc.
Location, everything we needed, price Slightly on the small side, creaking floor boards from floor above
Our room was very spacious and clean. It had plenty of wardrobe space and a beautiful onsuite bathroom. Bentham Lodge is a beautifully refurbished property with lots of character. Niki the landlady was very welcoming and helpful. She is very knowledgeable about the city and gave us lots of advice on the best places to eat and drink and the best places to visit in York. She was even kind enough to give us a lift into the city in the evening to meet friends. Breakfast in the morning was delicious and plentiful! We enjoyed a fresh fruit salad to start followed by a cooked English breakfast. Amd if you are still hungry there is also a selection of cereal. We thoroughly enjoyed our stay and would defintely stay here again.
Very friendly and welcoming, Nikki put herself out to ensure a pleasant stay in her lovely guest house. The room was well furnished and comfortable with a terrific en suite shower room. Breakfast was feshly prepared and delicious, and set us up for the day. Thank you Nikki.
Warm welcome and great breakfast
We received warm and personal care and attention right from our arrival and throughout our stay. Every effort was made to ensure that we had an enjoyable and comfortable stay.
Guest house was very easy to find, rooms were en suite and very clean and well maintained, breakfast was great.
Nikki was very welcoming and chatty. Excellent en-suite facilities. Fantastic, freshly cooked full English breakfast!
When we first walked into our room we were greeted with instant English charm! There was a beautiful fireplace in the room with a lovely spray of flowers in front of it. The beds were clean comfortable and made to snuggle up in with a nice warm comforter on top. The room was spacious and quite comfortable for two people. The bathroom had a lovely hot shower. Everything was spotless and the entire room had a very inviting appeal to it. A continental breakfast was just down the hall with wonderful breads, cereal, yogurt, ham, cheese and sweet pastries. We would most definitely stay here again! Nothing!