3 stars
Hotel Surya, Kaiser Palace
Photos of Hotel Surya, Kaiser Palace
Overview
Riverfront hotel with 2 restaurants and a full-service spa This hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a nightclub, a bar/lounge, and a poolside bar are onsite. Hotel Surya offers 65 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with premium cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room. The recreational activities listed below are available either on site or nearby; fees may apply.
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Amenities at Hotel Surya, Kaiser Palace
- Spa and wellness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Dustbins
- Conditioner
Services and conveniences
- Business centre
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- 24-hour front desk
Accessibility and suitability
- Entire unit located on ground floor
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Accessible by lift
- Upper floors accessible by lift
- Designated smoking area
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
General
- Seating area
- Garden view
- Slippers
- Landmark view
- Lockers
- Telephone
- Tile/marble floor
- Storage available
Dining
- Electric kettle
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Kettle
- Coffee machine
Pool and spa
- Spa and wellness centre
- Massage
- Spa
- Hot tub
- Sauna
Things to do
- Gift shop
- Bicycle hire
- Evening entertainment
- Beauty salon
- Night club
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Balcony
- Garden
Bedroom
- Socket near the bed
- Cleaning products
- Wardrobe or closet
Laundry
- Laundry facilities
- Laundry service
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Child pool
Reviews of Hotel Surya, Kaiser Palace
7.5
Good
1239 verified ratings
Wonderful
430
Very good
261
Good
166
Okay
110
Fair
92
Mediocre
51
Poor
129
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, with many highlighting its proximity to attractions and quiet surroundings. However, there were significant complaints regarding the service quality, with multiple reviews mentioning rude staff and unprofessional behavior. Cleanliness was also a recurring issue, with guests noting untidy bathrooms and rooms that did not meet expectations. Overall, while some guests enjoyed their stay, many felt that the hotel did not provide good value for the price due to these shortcomings.AI-generated from customer reviews
Sort by:Most recent
Score by provider
7.4 out of 10
65 reviews
Location
S-20/51 A-5, The Mall Road, Varanasi 221 002
What's nearby
- Varanasi Junction Railway Station1.4 km
- Bharat Mata2.6 km
- Dr Sampurnanda Stadium2.7 km
- Vishwanatha Temple4.3 km
- Kashi Vishwanath Temple4.6 km
- Dasaswamedh ghat4.7 km
- Marnikanika Ghat4.8 km
- Harishchandra Ghat5.3 km
- Hanuman Ghat5.3 km
- Chaukhandi Stupa5.9 km
- Tulsi Ghat5.9 km
- Tulsi Manas Temple6 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hotel Surya, Kaiser Palace
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.3 |
|---|---|
Distance to city centre | 2.4 km |
Nearest airport | Varanasi |
Distance to airport | 17.5 km |