Overview

Sheraton Surabaya Hotel & Towers
Best Location

Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
+62 315 468 000

AED 268+

Overall guest ratings

8.7/10 Excellent
Based on 1,377 reviews

Review highlights

  • 9.1
  • 9.0
  • 6.6
  • 6.2

Good to know

  • Clean rooms
  • Nice building
  • Great shopping

Nearby

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    About

    Connect with the culture of Surabaya in the heart of the city, at the Sheraton Surabaya Hotel & Towers. Just steps away, you can explore the famous Tunjungan Plaza and Arabic Market, while a short drive will take you to Ampel Mosque, the Chinese Mosque ChengHo, and more. When it’s time to catch up with colleagues or check in with friends, our computer workstations keep you connected. Then energize at Sheraton Fitness, outdoor pool, and track—or head to the Pakuwon Golf & Family Club, managed by Sheraton Hotels & Resorts, for family fun. Recount it all over a meal at Kafe Bromo. Enjoy all the comforts of home and more in our 348 guest rooms, including 25 suites and 43 spacious apartments. Connect with the world with High Speed Internet Access or relax after a long day with our signature amenities, such as the Sheraton Signature Sleep Experience.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Terrace/Patio
    • Child pool
    • Indoor pool
    • Coffee shop
    • Airport shuttle
    • Steam room
    • Non-smoking rooms available
    • ATM on-site
    • Laundry facilities
    • Express check out
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    • Outdoor tennis
    • Grill
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    Based on 1,377 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
    • 8.0 "Food is delicious."
      8.7 "87% loved the menu selection."
    • 7.6 "Good amenities."
      7.4 "74% thought the building was wonderful."
      7.8 "78% enjoyed the lobby entrance."
      10.0 "100% found the grounds to be nice."
    • 6.6 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      5.4 "54% said the view was so-so."
    • 6.6 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 6.2 "Breakfast is mediocre."
    • 5.5 "Pool is mediocre."
    • 5.1 "Vibe was decent."
      6.8 "68% thought the atmosphere was somewhat friendly."
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    Overall rating

    7.8 Good
    Based on 275 reviews
    • 9.1 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 8.9 "Great service."
      9.3 "93% thought the service was very professional."
    • 6.6 "Internet is average."
      6.2 "62% thought the wifi quality was ok."
    • 6.4 "Rooms are ok."
    • 5.9 "Breakfast is mediocre."
    • 4.6 "Vibe wasn't good."

    Overall rating

    8.3 Excellent
    Based on 564 reviews
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.1 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.9 "Tasty food."
    • 6.8 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
    • 6.3 "Breakfast is mediocre."
    • 5.4 "Pool is mediocre."
    • 5.0 "Vibe was decent."
      2.2 "78% criticized the unstylish hotel."
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    Overall rating

    8.1 Excellent
    Based on 426 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 7.0 "Good cleanliness."
    • 6.7 "Rooms are ok."
    • 6.5 "Breakfast is mediocre."
    • 5.2 "Vibe was decent."

    Overall rating

    8.0 Good
    Based on 110 reviews
    • 9.2 "Terrific location."
    • 8.8 "Great service."
    • 7.3 "Good amenities."
      7.2 "72% thought the building was wonderful."
    • 6.4 "Rooms are ok."
    • 5.1 "Vibe was decent."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Clean rooms"
    "Nice building"
    "Great shopping"
    data provided by TrustYou
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