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The location was convenient. It was in the city, near Dinosaur BBQ and the local community college. There are a couple of convenience stores nearby if you need to run out and get a cup of coffee. I had to go to the front desk 3 times, because my key kept getting deactivated, and I was repeatedly locked out of my room. I spoke with some friends, and they have had similar experiences.
The beds were comfortable. There was police action there. A lot of partying and undesirable looking people were staying there.
The service was amazing! Malgarita at the front desk especially!
I had to pay an extra 25 bucks to park. It's ridiculous to pay for parking when I already payed for the hotel. The hotel needs to cover the coast for parking Lin the garage or include it in there overall rate. They also need some major remodeling.
Great location Rode our bicycles from Buffalo to Rochester 9-1-2014, along the erie canal. Easy to get to, on about 4mi of road off the trail. Locked our bikes in front of the entrance driveway on an iron fence. Unfortunately they were gone the next morning with parts of the lock laying on the ground. If you are traveling by bike take them to your room
Staff was very friendly and helpful. Room was clean and comfortable. Location was excellent, close to all the major highways and in the center of the city. NA
Comfortable beds First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept. The next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls. Then around 8:30 a baby in one of those rooms started wailing and didn't stop for about half an hour. How we the other part of our group that stayed on another floor enjoyed their room and felt They had a good nights rest.
The 25 floor bldg had 3 elevators only 1 of which worked. Service was slow Car valet gave incomplete information
booking the hotel was easy and fast. Overnight parking was $4 and you could come and go as you pleased. The room seemed outdated and very dark. Even if it was clean, because it was so dark, it looked dingy. There were no comforters in the bed, which I was ok with but it was not at all what I was expecting. Specially after reading other reviews and for the price, I feel like I stayed at a different hotel then what was described online.
bar, waitstaff, maintenance and housecleaning staff members were absolutely amazing, generous and good at their jobs. the four people I interacted with at the front desk were immature, unable to address a simple issue, and accused me of lying about pre-paying my hotel reservation online. on, and THEN charged me, even after speaking directly with the booking agent who confirmed I'd already paid for the one night in the hotel. absolutely ridiculous.
Location, good bed, comfortable room Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
Great value for the room and good arrangement with the next door garage for free parking with first floor parking spots for the hotel. No electric vent fan for the bath room to clear moisture from taking a shower. Also room walls (at least one) needs brighter color...room felt dark.