For the amount I paid for the room, I think a late checkout would have been nice. I requested one but apparently there was nothing they could do to help me out. Too expensive for a hotel that smells like a vacuum bag.
4 stars
Doubletree By Hilton Portland, Me
Photos of Doubletree By Hilton Portland, Me
Overview
Providing an indoor pool, DoubleTree by Hilton Portland ME is close to nearby attractions, including The Maine Mall. It also offers a 24-hour reception, an airport shuttle and an express check-in and check-out feature.
The hotel has 220 rooms and has been recently refurbished. There is also a barbecue area available for guests to use.
DoubleTree by Hilton Portland ME's rooms provide a refrigerator and wireless internet access, plus all the necessities for a comfortable stay. They are also fitted with a microwave and a hair dryer.
The area near the hotel has a variety of restaurants and cafés. The staff at the tour desk are available to book and organise activities in South Portland.
Latest deals for Doubletree By Hilton Portland, Me
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Doubletree By Hilton Portland, Me
- Indoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Free airport shuttle
- Shuttle service (free)
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- 24-hour front desk
Dining
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
General
- Family rooms
- Seating area
- Slippers
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Hypoallergenic
- No smoking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Trouser press
Parking and transportation
- Shuttle service (free)
- Free airport shuttle
- Free parking
Bathroom
- Hairdryer
- Bathrobe
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Pool
- Heated pool
- Indoor pool
Things to do
- Gift shop
Fitness
- Fitness centre
Reviews of Doubletree By Hilton Portland, Me
7.7
Good
651 verified ratings
Wonderful
277
Very good
113
Good
83
Okay
54
Fair
46
Mediocre
26
Poor
52
Summary of reviews
Guests say
Guests appreciated the hotel's location and spacious rooms, but many expressed concerns about cleanliness issues, such as dusty rooms and unpleasant odors in bathrooms. Service was also a point of contention, with some guests noting limited maid service and billing errors. Overall, while the hotel has its strengths, improvements in service and cleanliness are needed.AI-generated from customer reviews
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Score by provider
7.7 out of 10
427 reviews
7.5 out of 10
122 reviews
8.9 out of 10
4 reviews
8.1 out of 10
6 reviews
All reviews
Room was very plain and overlooked some black roofing, but was clean and comfortable.
Pros (+) My 9 year old son and I went for two nights and had a great time. We loved the room it was clean and comfortable. We spent many hours in the pool which was also clean and just a neat room. We ordered room service for dinner both nights and the food was delicious. We had breakfast in the restaurant in the morning and it was also perfect. Overall we would definitely return to this hotel or others in...
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Pros (+) Location, cleanliness, pool,
Cons (-) Bartender was REALLY slow, and when I asked the front desk for a re-print of my receipt from dinner the night before, she told me she couldn't do it, and didn't offer to figure it out. She did tell me to have a nice day...
Pros (+) Most everything. Fun to have Starbucks right there and the Mall across the street.
Cons (-) Toilet clogged before retiring and we were too tired to call the front desk. It made the morning unpleasant to have a clogged toilet. I'm sure they would have fixed it right away but we were only there for the night and checked out early. That's our only complaint.
Cons (-) Overall the room was great. It was very clean and the staff was nice. The walls however are very thin and we could hear our neighbors that kept us up through the night.
Location
363 Maine Mall Road, Portland, ME 04106
What's nearby
- Williston-West Church and Parish House5.6 km
- Deering Oaks6 km
- Oakhurst Dairy6.1 km
- State Theatre6.3 km
- Portland Museum of Art6.4 km
- Children's Museum of Maine6.4 km
- Victoria Mansion6.5 km
- 68 High Street6.5 km
- Maine College of Art6.6 km
- Wadsworth-Longfellow House6.7 km
- Cumberland County Civic Center6.8 km
- Portopera7 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Doubletree By Hilton Portland, Me
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Value for money | 7.5 |
|---|---|
Distance to city centre | 7.3 km |
Nearest airport | Portland |
Distance to airport | 2.6 km |