Sandos Caracol Eco Experience Resort

Carretera Cancún Chetumal Km. 295, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4444

Cheapest
rate per night

8.3

Excellent
based on 566 reviews
Sandos Caracol Eco Experience Resort - Playa del Carmen, Quintana Roo, Mexico
Fri 23/10
-
Sat 24/10
Compare vs KAYAK |

Provider Nightly total
snaptravel AED 240
Hotels.com AED 289
Expedia AED 310
snaptravel
Hotels.com
Expedia

Good to know

Value for money

8.0

Distance to city centre

5.7 km

Location rating

8.5

Nearest airport

Cancún

Distance to airport

45.0 km

Rooms

Fri 23/10
Sat 24/10

Superior rooms

AED 346+

Bed type
Provider
Nightly base price
Unknown
AED 346 per night

Standard rooms

AED 240+

Bed type
Provider
Nightly base price
Unknown
AED 240 per night
Unknown
AED 326 per night
Unknown
AED 341 per night
Unknown
AED 395 per night
Unknown
AED 399 per night
Unknown
AED 493 per night
Unknown
AED 530 per night
Unknown
AED 549 per night
Unknown
AED 552 per night
Unknown
AED 791 per night
Unknown
AED 885 per night
Unknown
AED 1,121 per night
Unknown
AED 2,202 per night

Reviews

Pros

Cons

Traveller rating

126
68
31
16
5

Time of year

Traveller type

Show reviews that mention

+
good food in 123 reviews
staff was very friendly in 108 reviews
beautiful beach in 83 reviews
great for the kids in 59 reviews
great time in 38 reviews
lots of activities in 38 reviews
water park in 29 reviews
japanese restaurant in 20 reviews
shows in 17 reviews
kids club in 10 reviews
upgraded room in 9 reviews
great place in 8 reviews
pool bar in 7 reviews
wild life in 7 reviews
years ago in 7 reviews
playa del in 6 reviews
time share in 4 reviews
beautiful view in 2 reviews
outside bathroom in 2 reviews
swimming pool in 2 reviews
staff are always great in 1 review
trained deal in 1 review
  • Okay
    Aug 2018
    5.7

    Cheap All inclusive with great lands and pools but no beach

    I liked that the hotel is immersed in the jungle and some wild life can be seen roaming the grounds (monkeys, Coatis, cats and birds).

    The food is average to bad. The deserts are the worst. Great variety of nothing to write home about.

  • Excellent
    Apr 2018
    10.0

    Best Resort for Family

    Kids had the best time ever! This resort had so much to keep the kids entertained while I got to relax and enjoy. Everything was completely stress free! Shows were entertaining for both kids and adults. Excellent food and friendly staff.

    Room wasn't always stocked properly.

  • Good
    May 2017
    6.8

    It's very nice but it could be improved

    I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.

    I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.

  • Okay
    Apr 2017
    5.4

    Bell boy and reception

    Bellboy and reception was horrible. Never picked the phone. I had two little kids and request golf cart several times - they had an attitude. Impo

    Improve the customer service

  • Good
    Mar 2017
    6.2

    The food was good and bar staff was friendly. The resort itself was also beautiful.

    I'm fairly certain our room had bedbugs which was upsetting for obvious reasons.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Exotic birds and mammals roam around its ecologically-rich environment, as it boasts gardens and turquoise waters of the Mexican Caribbean. Its Xcalacoco Experience offers guests to experience the Mayan culture with its natural surroundings through exploring the jungle, rituals at its spa, or meditation at the beach.

It offers 956 air-conditioned rooms and junior suites, beautifully decorated with tropical and colorful details. Rooms are spread among its 78 buildings. The hotel has sections for adults only, a royal elite area, and family sections. Guests can choose from furnished villas, 5 different family room options ranging from standard rooms to breath-taking penthouse suites, or its lush adult only section. The resort offers a kid’s club and a gigantic water park area with 19 water slides. It has 4 pool areas, tennis courts, a fitness center, a luxurious spa, golfing, shopping area, nightclub, a water sport center, and river boat rides. Amenities include airport transportation, a concierge, free Wi-Fi, laundry service, and babysitting.

Sandos Caracol Eco Resort offers guests a variety of dining options including Italian buffets, Brazilian steak houses, A la carte options, Asian cuisine, vegan cuisine, Mexican food, along with pool and beach bars.

Perfect for both couple and family vacations, the resort is 45 minutes from the Cancun International Airport and 15 minutes from downtown Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8.3 Excellent

based on 566 reviews

8.5

Cleanliness

8.5

Comfort

8.6

Staff

8.0

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Car hire
Internet
Concierge service
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Fishing
Game room
Golf
Hot tub
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Hairdryer
Cable or satellite TV
Air-conditioned
24-hour front desk
Night club
Sauna
Wake-up service
Airport shuttle (surcharge)
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Terrace/Patio
Towels
Hiking
Massage
Pool bar
Additional bathroom
Additional toilet
Balcony
Body soap
Conditioner
Desk
Family rooms
Fan
Flat-screen TV
Free toiletries
Kids meals
Kid-friendly buffet
Mosquito net
Outdoor furniture
Plunge pool
Pool towels
Pool with a view
Private bathroom
Private parking
Safety deposit box
Sea view
Seating area
Shampoo
Shower
Slippers
Snack bar
Socket near the bed
Sofa
Solarium
Tea/coffee maker
Telephone
Toilet
Toilet paper
Dustbins
TV
VIP room facilities
Walk-in shower
Water slide
Daily housekeeping
Entertainment staff
Hammam (Turkish bath)
Ironing service
Shops (on site)
Tour desk
Board games/puzzles
Canoeing
Diving
Evening entertainment
Indoor play area
Kids' club
Kids' outdoor play equipment
Streaming service
Table tennis
Water park
Water sport facilities (on site)
Windsurfing
Bathrobe
Garden
Shuttle service (additional charge)
Spa and wellness centre
Ticket service
Beach towels
First-aid kit
Physical distancing in dining areas
Physical distancing rules
Process in place to check health of guests
Hand sanitiser in guest accommodation and key areas
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitised
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Spa
Child pool
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Linens
Business centre
Bicycle hire
Scuba diving
Express check out
Safe
Lift

FAQs when booking at Sandos Caracol Eco Experience Resort

Does the Sandos Caracol Eco Experience Resort have any organized activities for children?

What kind of entertainment is offered at Sandos Caracol Eco Experience Resort?

Does the Sandos Caracol Eco Experience Resort offer any special tours?

Is the Sandos Caracol Eco Experience Resort an eco-friendly resort?

What kind of water sports and activities are possible at Sandos Caracol Eco Experience Resort?

Where is Sandos Caracol Eco Experience Resort located?

When is check-in time and check-out time at Sandos Caracol Eco Experience Resort?

Does Sandos Caracol Eco Experience Resort offer free Wi-Fi?

Does Sandos Caracol Eco Experience Resort offer free parking?

Does Sandos Caracol Eco Experience Resort offer free airport shuttle service?

How far is Sandos Caracol Eco Experience Resort from the airport?

Can you bring pets to Sandos Caracol Eco Experience Resort?

Does Sandos Caracol Eco Experience Resort have a pool?

Photos

All photos (35)
Bedroom (8)
Bar (1)
Pool (3)
Beach (2)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 3.3 km
  • Mamita's Beach Club 4.3 km
  • Muelle Navega 4.7 km
  • Parque 28 de julio 5.3 km
  • Playa principal de Playa del Carmen 5.4 km
  • Calle Quinta Avenida 5.5 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

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Hotels North America Mexico Quintana Roo Playa del Carmen Sandos Caracol Eco Experience Resort