Overview

Occidental at Xcaret Destination
Top Luxury Hotel

Carretera Federal 307, 77710 Playa del Carmen, QR, Mexico
+52 984 871 5400

AED 658+

Overall guest ratings

8.7/10 Excellent
Based on 15,892 reviews

Review highlights

  • 8.4
  • 8.1
  • 7.4
  • 4.9

Good to know

  • Recreation staff is nice
  • Friendly atmosphere
  • Friendly service
  • Pleasant hotel grounds

Nearby

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    About

    Located adjacent to world-famous eco-archeological Xcaret Park. The resort is only five minutes from the renowned town of Playa del Carmen, and less than an hour south of Cancun International Airport. Experience the awe-inspiring sights of ancient native Mayan ruins and miles of lush tropical rain forest, along with premium comfort, attentive service, and upscale amenities.

    11 Restaurants and 10 Bars Including 1 Swim-Up Bar

    5 Swimming Pools

    Nightly Entertainment and Daily Multilingual Activities Programs

    The hotel consists of 757 spacious and richly decorated rooms. All of the rooms and suites feature a telephone and data port connection, air conditioner, safety deposit box, satellite TV, hair dryer, iron/ironing board and a mini-bar that`s restocked every other day with water, sodas and beer. Handicap rooms also available.

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    Occidental at Xcaret Destination

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Private beach
    • Designated smoking area
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Non-smoking rooms available
    • Terrace/Patio
    • Wi-Fi
    • Pool table
    • Game room
    • Coffee shop
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 15,892 reviews
    • 8.4 "Location is great."
      9.1 "91% liked the proximity to sightseeing."
      7.1 "71% liked the proximity to shopping."
      7.9 "79% appreciated the closeness to the beach."
      7.5 "75% enjoyed the restaurants & bars nearby."
      9.1 "City centre within easy reach, said 91%."
      7.1 "Good access to the airport, said 71%."
    • 8.1 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      8.0 "80% said the recreation staff was great."
      7.5 "75% found the restaurant service to be one of the best."
      7.3 "Housekeeping was great, according to 73%."
      7.4 "Lovely bar service, according to 74%."
      8.1 "Excellent childcare, thought 81%."
      7.4 "74% said the tour guides were very nice."
      10.0 "100% liked the wellness staff."
    • 7.4 "Tasty food."
      7.2 "72% were happy with the price."
    • 7.3 "Good breakfast."
      9.2 "92% were happy with the price of the breakfast."
    • 6.0 "Rooms are ok."
      5.2 "Beds were acceptable for 52%."
      5.2 "Only 52% thought the furniture was functional."
      5.8 "58% thought the minibar was ok."
      5.2 "Only 52% found the balcony ok."
      5.0 "50% thought the kitchenette was ok."
    • 4.9 "Internet is poor."
      4.0 "60% said the wifi quality was bad."

    Overall rating

    8.4 Excellent
    Based on 6,197 reviews
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 8.3 "Location is great."
      9.0 "90% liked the proximity to sightseeing."
    • 6.8 "Food is average."
      6.4 "Only 64% were satisfied with the menu."
    • 6.3 "Average value."
      6.1 "61% thought it was adequately priced."
    • 6.2 "Rooms are ok."
    • 4.9 "Internet is poor."

    Overall rating

    7.4 Good
    Based on 9,694 reviews
    • 8.8 "Location is great."
    • 8.0 "Pool is good."
    • 7.8 "Good amenities."
      7.4 "74% thought the building was wonderful."
      9.3 "93% found the grounds to be nice."
    • 7.5 "Good service."
      8.9 "89% found the staff to be very friendly."
      8.1 "81% said the recreation staff was great."
      7.8 "78% thought the service was very professional."
    • 7.4 "Tasty food."
    • 5.3 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
    • 5.3 "Beach is so-so."
    • 4.9 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
    View all review categories
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Recreation staff is nice"
    "Friendly atmosphere"
    "Friendly service"
    "Pleasant hotel grounds"
    data provided by TrustYou

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