Overview

HM Playa Del Carmen

Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte, 77720 Playa del Carmen, QR, Mexico
+52 984 206 4646

AED 335+

Overall guest ratings

8.4/10 Excellent
Based on 678 reviews

Review highlights

  • 9.8
  • 9.5
  • 8.4
  • 3.0

Good to know

  • Friendly service
  • Friendly atmosphere

Nearby

    show all

    About

    HM Playa del Carmen puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a fitness center are other highlights, and rooms offer refrigerators and free WiFi.

    Less More
    Hotels.com

    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Car hire
    • Internet
    • Currency exchange on-site
    • Outdoor pool
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Safe
    • Pets not allowed
    • Free valet parking
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 678 reviews
    • 9.8 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      9.7 "97% appreciated the closeness to the beach."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "Great parking, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.5 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 8.4 "Vibe was good."
      9.1 "91% enjoyed the friendly atmosphere."
      9.3 "93% thought, the hotel was modern."
      10.0 "100% said it was a stylish hotel."
    • 8.0 "Great service."
      8.3 "83% found the staff to be very friendly."
      8.9 "89% found the restaurant service to be one of the best."
      8.9 "Lovely bar service, according to 89%."
    • 5.2 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      5.6 "Beds were acceptable for 56%."
      6.0 "Cleanliness of the bathroom was average, said 60%."
    • 3.0 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."

    Overall rating

    8.4 Excellent
    Based on 440 reviews
    • 9.8 "Terrific location."
      9.7 "97% appreciated the closeness to the beach."
      10.0 "Great parking, according to 100%."
      9.6 "96% liked the proximity to shopping."
    • 9.6 "Excellent breakfast."
    • 8.3 "Pool is good."
    • 7.9 "Good service."
      8.0 "80% found the staff to be very friendly."
    • 6.7 "Average amenities."
      5.1 "51% said the elevator was ok."
    • 6.5 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 6.2 "Average comfort."
      5.5 "Beds were acceptable for 55%."
    • 5.2 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      5.6 "Only 56% said rooms were clean enough."
    • 2.8 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.1 Excellent
    Based on 203 reviews
    • 9.9 "Terrific location."
      9.6 "96% liked the proximity to shopping."
    • 9.4 "Excellent breakfast."
    • 8.7 "Vibe was good."
      9.2 "92% enjoyed the friendly atmosphere."
      9.4 "94% thought, the hotel was modern."
    • 8.0 "Great service."
      8.3 "83% found the staff to be very friendly."
    • 6.8 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 6.8 "Average amenities."
    • 6.3 "Average comfort."
      5.1 "For only 51%, the noise level was all right."
    • 5.1 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      6.5 "Only 65% thought the furniture was functional."
    • 2.7 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.8 Good
    Based on 33 reviews
    • 9.6 "Terrific location."
    • 9.2 "Excellent breakfast."
    • 8.8 "Pool is good."
    • 8.0 "Great service."
      8.4 "84% found the staff to be very friendly."
    • 7.0 "Good cleanliness."
    • 5.7 "Average comfort."
    • 5.0 "Rooms are ok."
    View all review categories
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    "Friendly atmosphere"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:

    Photos
    Map

    Map