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Its location and the proximity to major sights in Pisa. The hotel offered reasonable facilities for the price charged Poor information on how to access the hotel by car. For a first time visitor to Pisa the need for authorization to access the city center is no obvious and the hotel could have given advanced assistance by providing suitable information. The breakfast room staff seemed to consider serving was a favour provided to guests rather than a paid for service!
The staff were very helpful and the location is excellent as its around the corner from the Tower and Duomo etc. The lack of a working air conditioner! This was a major inconveience in the torrid heat of a July night. We arrived late (around 1a.m.) and by the time it was apparent that the all the airconditioner could do was make lots of noise it was too late to get the matter resolved. As we were only staying for one night I cannot say if they fixed it in time for the next occupants.
the hotel was perfectly located for the square, it is a lovely hotel, yes it maybe old fashioned but thats what gives it its character, we were very happy with it.
I especially liked the location and got a great view of The Leaning Tower of Pisa from our room which is within a three minute walk.
The location is unbeatable. From the rooftop you have an outstanding view of the Tower. The hotel is on the older side. Many of the rooms just need to updated and renovated.
location and service
Fantastic location if you want to be close to the main monuments in Pisa. Bed's were very hard.
The room was elegant, excellent Restaurant services in evenings could be improved to the same level as the rest of the hotel.
Very high standard of accommodation in a most convenient location. Staff were friendly and helpful, and breakfast was excellent.
Excellent location- 2 minute walk to the Tower of Pisa and easy reach to shops. Staff are extremely helpful. Highly recommended.
Location very close to the leaning tower of Pisa,the barman was an absolute star,like a favourite grandad,you want to take him home!!! We were given a fairly poor room off a corridor behind the bar.....We didnt really pay very much so cant complain,I think there was a conference going on so maybe they got the best rooms....Anyway it was quiet(for Italy)!!!Shower was extremely poor and small(more water on the floor than anywhere else)..
The hotel is in perfect location very close to the leaning tower of Pisa. Lorenzo the front desk receptionist was very helpful & has excellent rapport. The rooftop restaurant has a excellent view of the dome & leaning tower & sunset but was not impressed with the waiters & has a limited selection of dishes.
The hotel was fine for a overnight stay. Not very happy with the front desk support. Though good value for money & exellant location.
good location, very close to the center
Near the leaning tower and busstation to airport, espresso at the breakfast. Price is high, a lot of traffic-noise, breakfast was very simple.
atmosphere poor breakfast, some ham and cheese would be good to have
View was wonderful. Tower just across the road. Breakfast was basic, could do better.
This is the hotell that i never will visit anymore. The noise from the trafikk was terrible.
Across road from Leaning Tower & Cathedral. Cd not be more convenient for them
Excellent value for money. The manager was very pleasant and helpful. The location was truly excellent as it was just across the road from the cathedral and tower and very close to restaurants and the old town. The breakfast was also very good with meat and cheese, yoghurt and fruit. The heating could not be controlled so was on very hot and we had to open the windows to keep the room at a comfortable temperature.
the view from the room noisey with being on a main road. not a very good breakfast.
Nice hotel, nice staff, good location. Nothing
The friendliness, helpfulness and professionalism of the staff. The sheer beauty of the hotel. The breakfast. The eccentric light switches
Dining in the garden The food was poor
nothing was to much trouble for any of the staff they made you feel very welcome
The staff were very helpful and the room was lovely. The conservatory area of the dining room was very cold at breakfast (it was a very cold day!) and I did not like paying six euros for a coffee and seven euros for one standard glass of red wine.
The hotel is located in the old part of town, just 5 minutes' walk to the Tower and cathedral. It has a very good restaurant. The staff were extremely helpful.
Outside breakfast area was very pleasant. The staff were very helpful. The room was tiny which is why I only put 'fair' for 'value for money'.
near the centre of Pisa sites We did not feel that it justified its 5* status. At dinner they had a tasting menu that we were interested in but they said we would have to pay the full price without any discount although we were on 1/2 board. Also the dishes we did select did not arrive with their accompaniments on both dishes, mine supposed to have a carrot flan not there. we did mentin this to the staff and they said they would remember for next time! The deluxe room we were given was smaller than a lot of 4* that i have stayed in
The location of the Hotel was fantastic. Extremely close to the Tower but in a quiet street. The room was quite small, but they do warn you of this!
excellent location to city center, pleasant staff,good serviceand a very rich breakfast.very nice terrace to have breakfast. small rooms needs plasma screen for TV.
The desk person was extremely helpful, offering us a parking permit the minute we arrived, and helping us with phone calls.Location was incredible. The garden was lovely. Room was ready even though we arrived three hours early. Bathroom was very recently renovated. The outdoor spa was an added luxury. And the price was very reasonable. The outdoor spa was not heated. This was surprising, as we had never seen a cold hottub anywhere before, but because it was a hot day, it was surprisingly refreshing, and we stayed in the water for about an hour, once we eased in.
Tranquil and accessible. Bedroom rather small
The view from our room - number 42 (i think) was amazing. Room was large and clean with comfy bed. Staff were not that friendly and breakfast is basic
very friendly staff, and cannot be beaten on the location! ony one person serving breakfast, so was a bit busy, but hey, this is the part of the experience!
The view of the Pisa Tower from the window, even if only the upper part Wireless was only in the breakfast room and was 6 Euro fro three ours. Room was small and so was the bathroom
The location is excellent and the staff were very friendly and helpfull. Being located at such an rather crowdy place, the atmosphere was very quite.
We stayed for one night and the location was amazing. You walk out of hotel and within a 2 min walk you were at the tower. Th breakfast was basic but enough. Rooms are a bit old but work
Staff was very nice. Room was comfortable. Bathrooms modern. Location was amazing. Didn't have breakfast becasue we had to leave early, so I can't comment on that. FYI - You need to remember to turn in your key whenever you leave the room. There wasn't anything I didn't like.
The hotel is really close to the leaning tower and the breakfast was good! The room was big enough for group of people or family. i didn't like the mosquitos that it didn't allow me to sleep.
Hotel staff very helpful. Easy walk to Leaning Tower, but quiet. Good breakfast. Easy to use public transport nearby. Sense of style. Unobtrusive modern art. Confortable bed. Nice terrace. Good local restaurants and pharmacy.
very close to Campanile di Pisa!!
The proximity to The Leaning Tower of Piza. The staff were friendly but not intrusive. Breakfast could be better
Good report quality/price, excellent location for visiting Pisa. Breakfast could be improved from variety point of view. Unfortunately just near the hotel terrace there is a Mc Donalds and the bad smell of fast food makes the terrace almost usefulness.
the best location to visit pizza.
200m from Pisa tower Living in attick without window
The location was superb! Just 100 meters from the tower in Pisa. The breakfast was not the best, at the time for our breakfast they were out of youghurt and fresh bread.
great location close to sights, very good breakfast, nice patio
I liked my room and where it was located with regards to the Tower. Decent breakfast and close to lots of things including a supermarket just down the road. Oh and there is a McDonald's "literally" underneath the hotel rooms. That worked out for me as a good thing in a pinch. Well the location does have it's drawbacks. I was in room 9 and found myself wide awake at 5:30 due to the street sweeper making sure the place looked great for the upcoming day. I'm not sure if this is a daily thing or just every few. If it is a daily occurrence, then I'd have a hard time sleeping in. The internet access is on a basis of created login and password. It has a lifespan of only 3 hours. I would assume this is because of the McDonald's being directly under the hotel and people stealing WiFi bandwidth. The only problem with this is that if you use if for an hour or so and then leave your computer, go to check it again in a few hours, you have to go downstairs and get a renewed un and pw. Not a huge deal though.
close to tower i was told they could not accept anything but cash even though i only had a credit card. receptionist told me to take cash out on credit card which cost me money. the booking was made with my credit card and it stated that cards were accepted. one member of staff was particularly unfriendly and unhelpful. toilet clean but in bad state of disrepair. no bar or restaurant even though they are publicised. no tea coffe making facilities. lots of stairs but no one to help with luggage
situation rooms a little bit old
The staff was great and it was easy to find. The rooms were clean and ours had a terrace. The shower stall was tiny, I could barely turn around in it.
The staff was very friendly and helpful. In addition, the location is fantastic to see the sites.
Superior rooms located over Plazza excellent rooms extremely noisy early in the morning from 6am with road sweepers and 5.30am on thurs with set up of market in the square
Beautiful town in the mountains. Beautiful location for the hotel. no english tv
Clean but very basic
Helpful staff members, extremely close to tourist attractions and retaurants Lack of dedicated parking places, hotels inabillity to offer breakfast and extremely cramped en-suite facilities.
It's location in Pisa is perfect, on lovely street and very near all tourist outings.. It had sky tv but only a few channels in english, a few more channels needed as tourists need a rest and relaxing time now and again from all the walking.
Excellent location - not far from the Central Station (by foot about 20 min.) and the Leaning Tower round the corner. No breakfast, helpful people at the reception desk, free shuttle to the airport!!!!!!!!! Value for money.
Staff is nice and helpful. Hotel is in the center. The price is quite highe.
The location of the hotel is perfect for visiting the leaning tower.wi fi in every room.friendly staff. The hotel is very, very basic, no lift, no ensuite, toilet at other end of corridor. Bed was very uncomfortable.Very dissapointed.not value for money.
Clean, near by the tower of Pisa... Had to pay for the parking that is available in the open street in front of the hotel (so why is it specified as having free parking?) ... I will go there again but without a car cause it's like 10 euros more per day... A lot I think...
The bathroom was excellent - always a big plus. The location is right in the middle of Pisa - five minutes from the main shopping/restaurant area and the tower/duomo. The bed was a bit hard, but the room was beautifully decorated and came with a plug-in mosquito killer. The series of automatic doors can make it feel like a James Bond set! Arriving after 9pm, you have to check in at their sister hotel a ten minute walk away - a difficult task in car-hostile Pisa and something that makes it all quite complicated, especially if you don't have a detailed street map of the city. They're all very friendly when you get there, though.
breakfast room was very cold
Location - very close to major sights. Small and intimate hotel
Our stay at the hotel was wonderful. Fab location, lovely breakfast,lovely room.
It's a clean and nice hotel, with wi-fi, very good located. In one of the days we stayed there, we enjoyed a very rich breakfast at a 5 star related hotel. The reception is open only a few hours a day.
All the staff were very friendly and helpful. Lovely room. Great location.
The room was lovely and the staff were extremely helpful and welcoming. It is a small hotel so doesn't have a 24hr reception but in return gives a family type welcome. The restaurant was very good too and the staff there were also lovely.
The hotel was easy to find and the room comfortable, clean, very attractively furnished and decorated with excellent bathroom/shower. Lovely. There is no one available at the reception desk in the morning. Although possibly an unfortunate but "one off" problem, the one member of staff who serves breakfast was late to work so breakfast was not available until well after the published time.The taxi requested the night before was not called until after the time it was expected to arrive. These things made the morning time before an air flight rather tense due to lack of time.
in the centre of the old town of Pisa and a car was not needed. Directions to the hotel were confusing
The rooms are very very interesting. Clean. Antiques. Well stocked. Great location. Very roomy. We didnt realize, nor was it advertized well, that the apartments are shared. You have another party sharing the common space but you have your own bedroom. When we checked in nobody told us this. Surprise!! But if u are ok with that...10/10. Cheers.