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The friendliness and helpfulness of the staff from reception to bars, to restaurants to cleaning staff. The breakfast restaurant is superb in terms of setting, ambience, staff, food etc. The location of the hotel on the beach is outstanding. The furnishings were high quality. The whole place was exceptionally clean - look out for the polished brass on the main stairs. The beds could have been more comfortable. Entertainment was dreary, but the older guests seemed to like it.
Very good location, wondeful beach, many resaturants and shops around, high level of services no balcony in some rooms, air-condition not good working sometimes
Very welcoming staff - warm and comfortable hotel. We were upgraded to a superior room on arrival.
This is a very comfortable hotel with (for the most part) friendly staff. We particularly liked the Terrace Restaurant and the pool atmosphere was relaxed and child friendly (without allowing the children to take over). Well managed establishment. We enjoyed our stay very much. There is no doubt that we thought the hotel was expensive having regard to overall experience, location etc.. a charge of 50% extra for a small six year old was excessive, we thought.
Traditional, comfortable excellent location near beach and shops etc, lovely breakfast terrace and gardens. Easy access to beach Lunch buffet not great. Problem with inadequate sunloungers
comfort, food,its a goog place for honeymoon
Very obliging and helpful staff and excellent Conference facilities The junior suites in the garden area were damp so we moved rooms immediately
Pool and surroundings good Expensive for casual meals .evening meals very poor they left a packet of nuts and a small bottle of wine on a side table then charged for them on the bill they did not say it was part of the mini bar service
Smart, clean and spacious facilities. Room was excellent. Two pools, so fortunately one seems to be favoured by famillies and the other one is more peaceful.
staff were excellent, rooms are very nice and cleaned daily, breakfast was fantastic, overall the best hotle we have stayed in in a long time we think the shuttle bus to town should run in the evening time also, finishes at 4pm
The quality of food for a HB standard was good. The location if you have a car at your disposal. The rooms have more of a business look than a holiday look. A bit far from the sea.
Secluded location, good sized rooms and v. good restaurant facilities albeit very beautiful complex retaining indigenous trees on steep hillside location the whole area was overly shaded and minimal opportunity for sunbathing... especially in room balconies and pool areas
Outside swimming pools were attractive, small collection of animals entertained children, room balcony view pleasant but that's all. The hotel claims 5 stars but is realistically 3 star. Reception staff were unhelpful and disinterested, night staff spoke inadequate english to be able to effectively communicate. Facilities again were inadequate and definitely not 5 star standard. No business centre, no available printer. No minibar, no in room tea making facility, no available room service despite claimed.Thankfully we only had breakfast ,the food was repetitively bland, oily and unimaginative
All aspects excellent stay would return Nothing
The location is superb with stunning views The food left a lot to be desired especially when coupled with the limited choice offered for half board clients
Our room was ready for us when we arrived even though we were early. A nice spacious room with stunning views across the bay. Twin basins in the bathroom with plenty of toiletries. Complimentary drinks in the fridge a nice touch. Robe and slippers provided and pool towels. The grounds were very well maintained, a delight to walk around. Sun loungers were always available and the pools good. No drinks service around the pool areas. The food was a poor standard for this class of hotel. We did not enjoy evening meals. The breakfasts were good apart from the last morning when we requested to eat early (7am) breakfast dosn't start until 8! We were given dry packet toast, biscuits and something resembling polysterene. No fresh bread or even milk for the cereals.
The friendliness of the staff It was classified as a 5* but did not really have all the features for this - e.g. TV with not English channels, no tissues provided, very limited information on hotel services in room, fridge/ minibar not stocked at all so we had to go to supermarket for water etc
lovely hotel, stunning views, peaceful, great outside areas and pools. Nice to have private parking. No noise from other guests whilst in room. Shower leaked onto floor, told reception but nothing done
Very private and excellent breakfast!
family run hotel, we highly appreciate the athmosphere and the services!!!
The hotel grew on us throughout our stay which was only actually 2 nights. There were many places to sit and enjoy the views without continuous background music found in so many hotels. Not really a complaint but we did notice that we had to search for a member of staff in order to buy a drink in the bar.
Typical mediterrranenan ambience. staff friendly and helpful. close to small but clean beach. clear sea water. spacious clean room and bathroom with good a/c Lots of steps making it difficult for anyone handicapped or with arthritis. steep walk down to beach. little to no young people making it unattractive for younger guests.
Reception staff very helpful and friendly Waiting staff in the restaurant appeared stressed at times sometimes food was not very hot
Sadly we where not informed about the roof top pool and bathing area which would have enhanced our stay but having discovered them on the last day I would go back...lovely setting...peaceful The Check in... lack of information
the view from the room
- fabulous views; - beautiful surroundings; - pleasant terrace with good food and service; - reservation system for sunbeds; - some members of staff are highly professional - small and overcrowded beach; - very small TV; - room cleaning superficial
I am normally too lazy to make review , but the hotel staffs were so nice and the location and everything was just perfect!! I am returning for sure!!!
Excellent views from seaview room across sea.Stunning location.Good staff. The English breakfast was really poor.Despite excellent site the hotel is a long (and hilly!) way from Paguera centre. Car needed but cost of E10 per day for parking not mentioned in brochure.Free minbus to centre appreciated but timings could be better.
receptionists were very helpful food and restaurant staff manners could be improved
Helpfulness of staff, and reasonable value for money Rather dated and bedding was very '70/S. Would like better Sky programmes in English. Really miss cnbc, and free
fantastic location, lovely beach, good quality hotel no
Relax, silence, sound of the sea, great wieus, beach just in front Part of the staff, cafeteria service, TV in rooms
location was very good, close to beach, bars, restaurants, shops. large outdoor Swimming pool. Reception staff were quick to deal with any queries or requests air conditioning could have been cooler, shower could have been stronger. be prepared to pay 50 euro to get there by taxi from the airport
Pool. Manager, staff and location Lack of international mix,
Nice quiet location but close enough to both beaches and the resort center. Very clean.
I liked all the facilites that were available to use, and all free. the food was also very good. the staff were very difficult to deal with and very unorganised.
We were given a room in the annex which was a long walk for my elderley mother. We had to take two lifts to get to the room. We asked to be moved to another room and the next day they moved us to the main part of the hotel but on the 8th floor. The room was very noisy. You could hear the plumbing pipes all night making a banging noise. Not alot of entertaininment only twice a week
Location, late booking in facility, comfort of bedrooms, good pool and plenty of room on sun loungers. Parking facility full therefore had to part some way from hotel late at night.
The Hotel has Air Conditioning which was part of the criteria for our selection. In our room it was very poor and even after 2 complaints nothing was done.
Excellent environment,restaurant and service. Could have done with a little more evening entertainment but I suppose that we were a little out of season
The location was fantastic - close to the beach and the little shops and restaurants. Great pool, very helpful and courteous desk staff. Maid service were very professional! We had some discomfort during the hot periods of the day and night as out room air conditioning didn't seem to be working very well.
The hotel was very nice with a lovely indoor and out door pool, the rooms were ok for a short stay with a good size balcony and fridge in the room. I would use the hotel again for a stay in Santa Ponca The english breakfast could have been better, fatty bacon broilled with small frankfurt style sausage... ended up eating breakfast out. A few more UK channels on the TV would be good.
For a 4-star hotel it is very poor - the standards are max. 3 stars. Even though the rooms are clean, the whole place needs redecorating.
Friendly helpful staff (especially on Reception), any problems were dealt with promptly and hotel has a nice feel about it. Towels were still left on loungers by the pool & the hotel did not remove them as stated. Also although diving was forbidden people still did & towels were left to dry on balconies. What is the point of requesting guests not to dive, reserve loungers etc and then do nothing when guests ignore notices?
Pretty little -- it's located somewhat at the end of the resort so it's more quiet. Large balcony. Not clean; ants in our room (which was on the 6th floor, so i guess ants everywhere). When we checked in, the room was not clean -- sand and hairs on the floor, blankets looked used and unfolded in the closet, dust in the closet. We were not offered another room, instead the original room was very superficially cleaned, and the cleaning lady was very discontent. Staff was unfriendly (maybe because we didn't speak German?). We were told dinner was between 18:30 -- 21:30. However if we went to dinner after 20:30, very few tables would be available, because staff would have already started to prepare the rest of them for the breakfast next morning. No minibar, safe didn't work. Hotel is old so the doors make a lot of noise when closed.
Good food, dinner was always different, free wi-fi in a lobby, quiet location but at the same time 3 min walk to the beach. Clean room every day. No refrigerator/mini bar even for money, noisy animation program every evening till 12 am and no chance to go to bed earlier, two twin beds instead of one double which we couldn't keep together, staff speaks german but only little english
This hotel is designed to suit groups of friends who like music and DJs on during the day and who want a lively atmosphere. It does exactly that. Families wouldn't stay there. We went for a 40th weekender and it was exacctly right for our needs. We actually got 2 x 1 bed apartments next to each other which was great - more space and an extra bathroom. Beds were very comfortable and showers always hot. Don't stay here for a relaxing break, but for groups wanting a fun hotel, this is the perfect place to stay. Excellent fun! Check in took a while as you have to pay on arrival which takes time if there's a queue. I would have preferred to have paid before we got there.
location is excellent, close to beach, pubs and clubs. the pool is excellent poor quality rooms and the loud music from 10am each day. Rooms booked are not available so moved to 2 different rooms
Clean well located hotel for a weekend break More crockery in the room but I understand a lot of young people will stay and it probably gets broken!
the rooms were spacious, and the music was very good, although a little loud first thing in the morning. music was a little loud first thing in the morning and the staff were a little rude, but not them all.
Loved the music, tho was slightly loud, but that's what the hotel's like so as long as you know before hand it's fine. Plus they don't put the music on til after 11am which is fine in my opinion, and on til 8ish, ideal for getting ready to go out. Loved the huge pool area, go the sun all day. Location was great for the beach and bars. Price was fantastic. Wouldn't book it for a long stay but was excellent for our short break. Sun loungers were quite uncomfortable, gave a few of us bad backs. And the music was sometimes too loud.
The hotel was very clean and comfortable, and ideally located for the shops, resturaunts and beach.
Hotel was a perfect oasis in an otherwise standard holiday town. Staff, service, facilities, breakfast did not disappoint on any level.
It was close to Paguera's main Blvd. In general it was a good hotel. Breakfast could be a lot better.
Staff at hotel really nice,front desk,waiters,room attendants all very helpfull,even though it was a little hard for them to understand our english.very comfortable and relaxing hotel thank you all. Our room was positioned over restaurant so a bit noisy,lovely balcony,but got no sun,for price we paid thought room would be better position.
Nice view over the sea; professionnalism of staff; fairly clean; fairly good food; a fairly good choice of fresh fruits; fair good size bed; jacuzzi in room with view over the sea; No beach, and uneasy to dive from the volcanic rocks into the sea but... There is a nice sandy beach at 15 to 20 minutes walk from the hotel; the water of the swimming pool is just too hot in summer and the climate, inside pool, with fresh water, is opened against payment only.
The View from hotel is great The breakfast is good, nice variety available. the bed room small dark and noisy. Shower did not work properly.Jets in jacuzzi bath not working properly.the woman on duty who checked us in unhelpful not very welcoming, other members of staff we met later much nicer but left us with a bad impression of hotel.
almost none, except no kid around. Booked it for our anniversary trip, hugely disappointed. The jaccuzi jets in the room were horribly dirty. Went to ask for a room change, n the other remain dirty. Not willing to do a proper upgrade for us so we just stayed in the original room but use shower only. Spa supposed to open at 10am, but by 10:30 we can only see cleaning bubbles on the ground, cleaning material everywhere but no staff. No one around can tell us when will it be ready, so we ended up check out early without a chance to enjoy any facility. What an awful managment for a 4-star hotel!!
hospitality, rooms, jacuzzi, staff smile, views of rooms, service, everything nothing at all
Breakfast. poor internet options and signal strength
We found the staff exceptionally welcoming and friendly. Our suites had a fantastic panoramic view. We had a great time and are looking forward to our next stay! Loved everything but would like to see more authentic Spanish/Majorcan dishes and entertainment.
Very nice hotel. Food was excellent. Room very comfortable with good sea view. Excellent Spa facility. Difficult to find the slot for the key card during the day because there was no light during the day.
We loved the fact you didn't have to fight for sun beds each morning and we loved the beds with the canopy over them as i can't lay in the sun all day .The food was exellent and the waiters were very helpful nothing
Excellent service, clean and comfortable rooms, quiet, relaxing and beautiful rooms Did not dislike anything about the hotel but did not particularly like the area.
The hotel was very quiet & the view from the balcony ws lovely, the rooms were spacious and very clean never any free sunbeds, always reserved by towels at 0700! It was a long walk from the room to the main part of the hotel using two lifts.
Well presented and very comfortable. Pool facilities were beautiful. Handy for walks and beach. Some of the reception staff had very poor english and were unable to help because of this.
most things i was not impressed with the entertainment programme
everything, but air conditionair :( it was something wrong with it.. but anyway it was great and lovely place
Very close to beach. Hotel staff very friendly , Very relaxed hotel with flexible check-in times.
Friendly attitude of hotel staff. I did like quality of supper. Excellent meals :)
convenience of location, friendliness of staff, quality and choice of food, relaxing atmosphere
The staff were attentive and friendly hotel near resorts facilities and beach i felt very relaxed and very welcoming . the room was small but comfortable with a nice sunny outlook. The shower was rather too small.
Staff was nice and accommodating. The hotel complex is assembled from storey houses to the ground floor, located in the beautiful environment, surrounded by nature and flowers. Accommodation We were on the floor, the room was clean, purpose of the institution as large glass balcony. The hotel has three swimming pools and playground for children. Due to the size and environment is also suitable for families with children. So we were happy with the diet was varied. Personal dining you gave special importance to its purity as greatly appreciated. Beach is located from the hotel about 10 minutes walk for those who do not want to walk every 20 min sails free Hotel bus. The hotel is also near the stop, of which approximately 2E as you can go to o I would recommend to restore equipment sports complex. Air-conditioning is not yet in all rooms, but it is thought that next year would probably already be everywhere. Since we were on vacation in mid-September, air conditioning was not required, temperatures during the day and evening was pleasant and bearable. The weather was amazing. Who is prehnene demanding tourist and who do not mind the hotel complex is already the newest, will certainly to what this hotel offer happy. What relates to Paguera, it's quieter resort with very nice alleys and boulevards, with many shops with souvenirs, clothing, restaurants, etc.. The beaches are nice, but more could be a little cleaner. We were very happy to leave and next year we are going again.
The staff was polite and well trained. They served always friendly. The animation was professional, service hours were sufficient, meal was excellent, but simple. Bus transport to the Peguera beaches during the day was very comfortable. Young families are welcomed by heart. Low price, excellent meals and personnel. Little ants crossing the rooms. The buildings need some fresh colors, noisy evenings until 2400hrs depending on the weather. I can imagine that during high seasons some holiday makers will be disturbed. Locations near the pools and the Europa's place should be avoided for people who seek tranquility. This could be asked right at the beginning at the check-in counter.
Nice apartmants, good location. It seems like a nice camping. The food isn't very delicius.
staff, food,swiming pools, animations there was no aircondition in the room, old facilities in the bathroom, the was no shuttle bus on sunday
low-rise apartments, shuttle bus to beach, outside the town, quiet nights. Paguera town apartments were basic no air-conditioning, no hair dryer, no microwave, no toaster, no kettle. these items could not be hired.
The Hotel and grounds were exceptionally clean, the food was good and very varied. The rooms were clean and tidy everyday. Would recommend to anyone. Nothing
nature and air food
Cleanliness, hotel staff wifi internet conection
Breakfast always nice-Staff very friendly all questions answered and great facilities:pool/table tennis etc Wish our bathrom hadn't had cracks everywhere inc bath it did put me off a little bit and we had ants every day but only on a 20% capacity as they came and went.