Landmark but overpriced with little real luxury service
The hotel is a landmark. It is in a great location and gives great access to Central Park. It is also not too far of a walk to the theater district. The rooms were clean and spacious. The beds were comfortable.
The staff seemed indifferent. The revolving door wasn't working, so we had to go in through side doors. The doormen (sometimes as many as three) just stood around watching, not helping at all with the doors, which were heavy. Breakfast in the lobby: we were seated and I asked the purpose seating us to bring coffee. He said the server would be right with us. After 5 minutes there was no server to been seen. Why didn't the person seating us just bring us coffee? Very mediocre attitude. This hotel was not at all worth the price we paid.
Can't wait to stay again!
Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
For over 100 years The Plaza has been the New York hotel to see and be seen. Kings presidents and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South this luxury hotel was constructed in the most fashionable residential section of New York City. From its original 19th century construction to its magnificent 450 million dollar restoration in 2008 the worlds most famous hotel has had a remarkable history. While traditions remain such as the opulent grandeur of the Beaux-Arts decor and the iconic Afternoon Tea in The Palm Court exciting new offerings at this legendary hotel include the elegant Champagne Bar the stylish Rose Club The Todd English Food Hall and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms - including 102 luxurious suites - which boast the largest square footage of any luxury hotel in New York City. For suite guests The Plaza is pleased to offer Butler Service 24 hours a day. Amenities at The Plaza include the world-class Shops at The Plaza as well as health & wellness facilities including Guerlain Spa Warren-Tricomi Salon and LA PALESTRA gym. Carved from within the great castle-like landmark it is The Plazas magnificent public spaces that set it apart as the quintessential grand palace. The opulent Grand Ballroom and Terrace Room have been meticulously restored to their original grandeur. Lavish social and business events and unforgettable weddings continue to be held in these historic landmarks which are at the heart of The Plazas legacy.
Based on 7,022 reviews
Value for money
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.