Overview

Nairobi Serena Hotel
Best Cleanliness

Kenyatta Avenue / Processional Way, Nairobi, Kenya
+254 202 822 000

AED 684+

Overall guest ratings

8.7/10 Excellent
Based on 401 reviews

Review highlights

  • 10.0
  • 9.8
  • 6.5
  • 5.8

Good to know

  • Friendly service
  • Friendly atmosphere
  • Clean rooms

Nearby

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    About

    Nairobi Serena Hotel is just 3.1 mi (5 km) from the airport and offers a shuttle (available 24 hours) for KES 4000 per person one way. Guests can visit the spa to be pampered with massages, body scrubs, or facials, and Cafe Magreb, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 bars/lounges and an outdoor pool, and rooms at this luxurious hotel get the details right with bathrobes and designer toiletries.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Steam room
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    Reviews

    Guest reviews of Nairobi Serena Hotel

    Overall rating

    8.7 Excellent
    Based on 401 reviews
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 9.8 "Terrific location."
    • 9.3 "World class service."
      9.4 "94% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 8.7 "Food is delicious."
    • 6.7 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 6.5 "Breakfast is mediocre."
    • 5.8 "Rooms are ok."
      6.4 "Only 64% said rooms were big enough."
      6.3 "Beds were acceptable for 63%."
    • 3.8 "Not very comfortable."
      1.4 "86% thought it was too noisy."
    • 3.5 "Value below average."
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    Overall rating

    8.9 Excellent
    Based on 64 reviews
    • 9.3 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 5.5 "Rooms are ok."

    Overall rating

    8.8 Excellent
    Based on 12 reviews
    • 9.1 "World class service."

    Overall rating

    8.8 Excellent
    Based on 28 reviews
    • 9.4 "World class service."

    Overall rating

    8.3 Excellent
    Based on 296 reviews
    • 10.0 "Perfectly clean."
      10.0 "100% said rooms were clean."
    • 9.8 "Terrific location."
    • 9.6 "Excellent pool."
    • 9.4 "World class service."
      9.5 "95% found the staff to be very friendly."
    • 8.9 "Very nice wellness & sports facilities."
    • 5.9 "Breakfast is mediocre."
    • 5.4 "Rooms are ok."
      6.8 "Only 68% said rooms were big enough."
      6.2 "Beds were acceptable for 62%."
    • 3.7 "Not very comfortable."
      1.0 "90% thought it was too noisy."
    • 3.1 "Terrible value."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Friendly atmosphere"
    "Clean rooms"
    data provided by TrustYou

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