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Was not allowed to check on my persevered reservation and did not get the room I ask for .. and was not reimburse for my inconvenience
every thing. the staff was very helpful. the view was awesome
The King suite was huge and the view was amazing. I will stay here again. The elevators were horrible. They took forever because there were only 2. It's not a reason not to stay there but that was the only negative part.
Views from balcony of beach were awesome. Cost of food in restaurant was high
The view was beautiful. The bed was comfortable. We had plenty of room in our room. Clean. There was water damage to the ceiling on the balcony. The hotel charges a $50 per night "security deposit" that was not in the contract or mentioned beforehand and took 4 days to be returned AFTER checkout. When we asked the staff about the charge, they were very rude. Parking was limited, but cost $6 a day. Probably will not stay here again.
I really loved this place. Very very friendly staff even the house keeper did something I've never seen before, we collected sea shells and had them piled in the sick when we returned she had cleaned them all by hand and laid them All out nice and neat on a towel. Wow!!! Was all we could say.. And the place is very clean and great beach access. Nothing!!!
All rooms are suites with separate sitting room Would have been nice to have a small microwave to go with the small fridge and coffee pot.
Our stay was thoroughly enjoyable! Attentive, courteous, and friendly staff, upgraded room, superior view and location, extremely comfortable bedding. In fact the best nights sleep I've had in years. Very clean and well appointed rooms and facilities. We will be staying here the next time we are back in Melbourne, and highly recommend you do as well!! We have no complaints only praises!
location on the beach staff was polite facilities run down broken door lock, and balcony door rusted and poor condition
It is on the beach. This hotel is forgettable. If it was moved 5 miles inland (and thus off the beach), it would be out of business within 6 months unless prices were cut in half. The room was serviceable but plain, the bar was lousy (and very noisy), the breakfast buffet was OK and the service both at the bar and at breakfast was mediocre. If I were to visit again, I would choose a different hotel along this strip of of A1A in Melbourne, FL. But, I wonder whether I could do better because when you have a first rate location (i.e. on the beach), you can get away with being slipshod otherwise.
Excellent stsff. Clean room. Buffet breakfast had runny eggs and disgusting grits.
Good sound proof Good hospitality to our one night stay.
The Ocean View Cleanliness. Poor Hotel Maintenance. Ice machine broken. Dirty carpet. Linen and towels are very old. Uncomfortable mattress and pillows.
Great location! Wonderful beach, great pool, cute little deck with ocean view to eat and drink on. Bar was pretty nice too. Rooms are very clean and the bed and pillows super comfortable! Try the fish tacos at their restaurant. :) No complimentary breakfast.
Checking in and out was easy Parking was inadequate. They charge for parking but don't provide enough. I had to park across the highway and walk back to Hotel.
Staff was great and helpful. Problems were quickly addressed (door issue). The location is what you pay for, and that makes it all worth it. You can't get better location for the money.
The staff, that was it Not clean, founds bugs in the bed, smelt bad, room felt wet and muggy, not worth the money. Never staying in s crowns plaza because of this experience
I enjoyed having and ocean view from my room. I was also given a free upgrade because I was only in town for the night. The shuttle ride was a bit rough and my luggage got banged up pretty bad in the back of the van.
Staff was friendly People in the pool until 2am and very loud, called front desk to get them out of pool or be quiet, it took 2 hours and the pool hours end at dusk. My husband and I had 1 night away from our kids and were not able to get any sleep.
I lost my room key and was assisted by a very pleasant desk clerk who was extremely friendly and helpful
Nice pool deck. Great food. Large clean suites with a spectacular view! Ordered dinner thru room service and the service was impressive. Asked for early check in and a high floor and everything was granted with a smile. Best bet is to ask for the 3rd floor or higher for the best views. See you again soon!! Noticed quite a few non guests coming up from the beach to use the pool. A hotel employee had to ask them all to leave. Was also very hot inside lobby and restaurant area.
The room was clean and nicely furnished The beach access on our sideof the building was being redone but we didnt know that until check-in
I like the location but the condition of the hotel is so bad that I cannot return. This hotel is run down, dirty and dingy. They charged me $33 for a microwaved breakfast buffet. Do you want beach chairs? $30. Every time my neighbor sat on the bed, the headboard banged on the wall several times. I will be letting Harris Corp and BCD Travel know this place is a dump.
The fitness room although spartan but nice. Ocean front view wonderful! We did not know that it is in repair status: water leakings in many places, back yard in construction, no direct way to the beach, Wall Street Journal in limited quantities (ran out quickly), toilet flush not working very well. When we made the reservation, we were assured that parking fees are included in the room price but at check in the registration clerk told us that we have to pay it. We protested she finally agreed not to charge us.
the pool and the closeness to the beach
view was amazing and cleaniness
Having to Pay for parking then having private parties where people didn't have to pay for parking.mean while the actual hotel guest who paid for parking. Had no place to park!!!! And drive around and around and wait for a space to park
proximity to the beach price of wine, beer
Ocean view The bath tub, it was dirty .
I enjoyed the starbucks coffe in the morning, and the heated pool.
Comfortable and clean room, ocean view, right on the beach. We were here for our anniversary. Two weddings were happening at the hotel while we were there so it was cute to see that and remind us of our own wedding. Very appropriate for our anniversary. Also, took advantage of "long walks on the beach" which were lovely with the sunset amd perfect weather. Beach wasnt too crowded in October so it was perfect. Didnt expect to pay for parking and they told us wed get more perks if we booked directly through them - maybe free parking?? Who knows. We were too happy to worry about that stuff. Thanks Hilton! Had to pay for parking. We paid for ocean view but our main view was of the side parking lot. Had to look left to see ocean.
Good spacious room, nice premises and warm swimming pool. The balcony was too narrow to sit on it for the ocean view room.
Bed was very hard.
We came down for coffee before the cafe was open and we were very impressed the manager on duty fixed it for us before the cafe was open. Never had that happen before.
The staff when arriving was very helpful,as we needed an urgent care for my daughter. They phoned the location for their hours and printed us a map. They were very helpful to give us information about the motel and pool area. I was also very impressed that the pool was handicap ready including a lift. The room seemed clean when we walked in. The patio/balcony had beer bottles and cigarette butts from previous guests. The bathtub was not clean, it had soap scum and hair from previous guests. The headboard had a large grease spot from someone's head. I shared this with the manager on duty when I checked out. She did not appear concerned as her attitude or facial expression never changed while I was talking. She stated "sorry about that, we try to inspect some rooms daily to avoid problems."
Clean Room, Fast Service, Convenient Location
You can here everything from other rooms
the bedspread was stained and there was something sticky on the bathroom floor..gross smell
Everything was great . Clean, Service, friendly Staff.
Gorgeous lobby, comfy beds with very nice linen. More upscale than Holiday. 1That we only got to spend 4 hours there! Very early flight
Very close to everything, traffic was not bad getting to and from hotel. Grounds are clean and well kept. Beds were comfortable. Very thin walls. Could hear phone calls of person next door and people in hallway. Breakfast buffet was kind of expensive.
I liked the breakfast (better than Holiday Inn, LaQuinta, Red Roof Inn, Hampton Inn, etc) - more hot food and protein. I also liked the towels - there were many and they were plump and fluffy. The bed was comfortable. The carpet was 'tired' and frankly, it looked dirty. Lighting was dreadful - come on, Marriott, put more wattage in your light bulbs.
Unit is clean, quiet and well equipped. The layout of the room is very efficient and I loved having a kitchen. With the Publix market right across the street it was great to have a fresh healthy dinner. The hotel is 'pet friendly' but often pet owners are really ignorant because they think everyone loves their dog; I'm allergic so I DON'T. Also, bringing your dog to the breakfast room is NOT ACCEPTABLE and those guests should be asked to get out!!
The suite was nice. inflexibility of all parties involved.
The price for a suite The carpets in the room were dirty
Rooms were well decorated, clean and comfy. staff was friendly and helpful
Very nice staff, clean and it was very comfy N/a
This guest did not leave comments about this hotel.
All was great N/a
Close to my son Not one thing. Nice place.
The pictures of the room on the web is exactly how we found the room. Beautifully decorated and very comfortable. Would stay there again. Staff was very nice. Nothing
Room was very clean. Like a small apartment. Very good value Breakfast was really gross. One of the biggest reasons i picked residence was for the breakfast. I had stayed at another residence inn and it was actually pretty good. This one was nasty.
Quiet. Nice comfortable beds and pillows.
The manager was so helpful, going beyond what was necessary to be helpful. The staff were all so pleasant and the facility was very clean. our only issue was that it was just a little farther from NASA than we would have liked to be, If our trip had not involved frequent trips to Cocoa Beach your hotel would have been the perfect choice.
Excellent location; generous size rooms; good breakfast & papers; staff helpful; wifi worked well; reasonable rates. Poorly marked entrance; public computer hard to use in repeated attempts; vending machine couldn't handle US money; room drapes don't provide full coverage when closed; parking lot irregular shape & small
nice place clean and quiet.
Perfect for everything I needed Nothing
mattress were very hard. air conditioning didn't work very well. I was confirmed for early check in and when I arrived room was not ready. kids up until 330 am screamin
The staff were very friendly during our entire stay. The rooms themselves were clean and beds very comfortable. Our room always had plenty of towels and the perk of a free breakfast in the morning was a nice touch. It's only 45 minutes from Disney and many of the attractions in Orlando and being that there was only one road to take us there it was nice not having to remember directions. Room was cable ready and had a lot of stations to choose from. Wifi was great! Furnishings were a bit dated and bathroom shower was a problem keeping either hot or cold temps but not warm. This could be due to the piping system and usage in the morning. But also occurred at night. Clientele were a bit scary, had a few noisy people playing music in the parking lot on some nights, but airconditioner tuned them out. No movie channels unfortunately.
Comfortable beds. Clean rooms Was not ready at check in and we checked in late.
My husband and I traveled from North Carolina for my dad's 80th birthday. We made the reservations sight unseen online months before and were very pleased when we arrived. Room was clean and staff was very friendly! Will stay again if the need arises.
The room was infested with roaches, YUCK!!
For the price I was pleasantly surprised how good it was. It even please my pregnant girlfriend. The bed was a little old and we did find black mold in the shower and we found a cockroach on day two but in there defense we left pizza in the garbage. Still a great stay and will go back to them again.
It was clean. Major for us. We thought the beds were going to be hard, but found them to be comfortable. No complaints. I don't know what we would have wanted differently. We did not find the breakfasts to be that appealing. Helen
We were blown away by the rooms. Spacious, clean and really comfortable beds and pillows. Lots of extras for the traveler. They could use a few more items on the breakfast bar, but it was adequate
Overall it was a great place to stay. I guess I could complain about the price, but things are never cheap enough!! Nice clean hotel, friendly staff, close to the highway, and to stores/restraunts.
Convenient to I-95. Nice accommodations and a very courteous staff. Good value for the price.
Lots of very nice features including refrigerators, microwaves, and coffee pots in rooms plus traveler's amenities that include everything from needle and thread, and makeup remover to the usual shampoo, etc. Loved the magnifying mirror provided since I forgot mine. Very friendly staff. Good for business travelers.
It's my home away from home. Brand spanking fresh! Tastefully decorated with bright yellows, white & blue (encourages a good mood). All the amenities one could expect for the price. (Love the in-room fridge).And the attentive staff immediately fixed the one concern I did have (inoperable lock on rear exit door). I have a built-in excuse to stay here - my two daughters live nearby w/their Mom. I'm so glad they built it where they did. I used to stay about 10 miles further out! The Desk Clerk remembered me after meeting only once...6 mos.earlier! I highly recommend this hotel to any weary traveler. Enjoy the fabulous free daily breakfast. (Plenty of healthy choices to get full on - even if you don't eat pork). And you can use the house computer - WHENEVER! Two thumbs up!! ...WAY UP!
Was in town for some business and stayed here 3 days. Good, modern hotel with updated rooms with the standard amenities of microwave, refrigerator, and Internet connection. Staff was helpful, although for some reason, they only cleaned my room on one day. Not sure if this was due to some miscommunication, but the cleaning staff asked me if I wanted the room vacuumed again the next day. They have a card you place on your bed if you want the sheets changed, which I did on the first morning. Maybe this discouraged them from coming back the next day. :) I also had the do not disturb sign out the first night until after midday the next day, but not the second, so I don't know if this confused them. Nevertheless, the room was satisfactory. However, ask to be placed at the opposite end of the ice-makers if you want total quiet, as they are very noisy. Was about to call the front desk to inform them that it sounded like someone was breaking into a room. Went out and checked and found the ...
The rooms smell bad.They dont change bed sheets daily.I felt suffocated in these rooms. The maintenance people use strong chemicals to clean bath rooms and they KEEP OPEN the bath room doors all the time we are out. When you come back there is a strong chemical smell in these rooms. I caught up with very strong cough in this hotgel.
My only complaint (and it's a small one) is that wi-fi is only available in the dining area. It's VERY spotty in the rooms. But they don't advertise wi-fi, so I guess I can't complain. The rooms were spotless and the staff was very helpful with some last minute travel changes. We stayed here for a space shuttle launch, and it's an easy 30 minutes or so to Kennedy Space Center. We'd definitely stay here again!
My second stay at this hotel this year and I would choose it again. Nice large rooms with desks for working, refrigerators and microwaves as well as coffee pots and coffee. Complimentary bottled water plus great traveler amenities also very welcome. Breakfast also very good. Staff very helpful and friendly.
This hotel is conveniently located near Rt 95, west of downtown. There is a Denny's next door. Our room was very nice, as we were only there for an overnight stay. Everything was adequate. The front desk employees were polite and helpful. The room was clean and had good furnishings. There is a complimentary continental breakfast. A small workout room is also available, too. I would stay here again!
We stayed @ this hotel while traveling to a soccer tournament. The room was very clean, but smelled a little musty. The beds were absolutely horrible. I felt like I was sleeping on a marble table. The towels were so scratchy and smelled musty also. The staff was very friendly. But let's face it, beds & towels are a big deciding factor in chosing a hotel. Probably would not recommend this hotel.
Clean room with lots of outlets including USB. Quiet. Good location if you have business in Melbourne or Viera They are remodeling so there is some construction noise and there was a water shut off from 11-3 one day.
Location is great, close to major highway and has access to restaurants and shopping close by. The hotel did not look "under renovation" it looked very dated and dirty past the lobby. Some hallways had a makeshift dehumidifier set up due to the excessive moisture and mold smell, very dark and dated. Would never stay at this property again multiple guests for our conference also had an unpleasant experience and went without a good nights sleep.
Keep your expectations low and get a room away from the road for a quiet sleep. Rooms are small, but clean. Nice TV, good Internet. Road noise in rooms near the front; no elevator to 2nd-floor rooms; breakfast service is a joke.
Towels were Dirty Bed sheets were itchy Overall place looked dirty and runned down but thats what you pay for i guess
Large room that was recently redecorated. Bed was comfortable. Staff was responsive to request. The room smelled of urine (possibly from a pet pet) and the breakfast was a joke.
The rooms were clean Employees were helpful Beds were comfortable Rooms were somewhat updated Had enough towels Restrooms were clean Lobbies were outdated Terrible breakfast Ceiling in rooms were outdated and has cracks One employee (looks like a manager) was barefoot not professional
It's just an old, run-down place.
They make sure that you are comfortable and make the room like home. There is nothing that I don't like
Loved the full fridge and kitchenette! Nice space and good work surfaces! Staff was pleasant, helpful, and happy. Room was clean and well stocked with flatware, utensils, cooking pots, and cleaning materials. The walls were thin, especially to the hallway, so you could always hear people coming and going. There was a family that had rooms on either side of mine, and they happened to go between rooms frequently, slamming doors on the safety lock.
The room was comfortable and clean, and having real cooking facilities was nice. TV service is better than at most hotels, which is nice when you get to the end of the day and you just want to relax and watch a movie. Having laundry facilities available for free (you pay $1 for laundry detergent but the machines are free) was a big help because I had to extend my trip by two days. The small pantry/convenience-store with payment on the honor system is efficient and helpful. Staff was very polite and helpful. There was nothing I didn't like about my stay. Some other reviewers have mentioned the lack of breakfast, but I think that's reasonable: the idea behind an extended-stay hotel is that you can cook for yourself, since you have a full-size refrigerator and microwave, two-burner stove, appropriately sized sink, and cabinets with pots, pans, and dishes. I may be biased here: I don't eat a big breakfast so I don't miss having breakfast served.
Location and,price room was very basic. Had a chemical smell, plus the AC was sort of hard to control
Only thing good was location and price. Burn holes in sheets, homeless man's shopping cart at staircase full of beer cans, first room didn't open due to door. Overall, hotel needs a facelift.
easy to reach from highway , because of easy traffic beach and shops easy to reach , beds ok
Initially was assigned a room that was already occupied. Was assigned another room that was generally in dirty condition.
great value for money. internet very good.
Big, clean and comfortable room.
The rooms are spacious, however the furnishings are old and past their time. The beds are comfortable, but the pillows hard. Staff was friendly and helpful. The room has a musty smell and the furnishings are old and scuffed. I would reccomend this hotel for a one nite stay for the price.
Staff was friendly. The room was not clean (esp. bathroom).
we needed a cheap and clean place to stay for one night, and that did the trick. it is not luxurious, it's not pretty and it's all concrete outside and oldfashioned inside but it was clean,the staff very friendly, there was complimentary breakfast and the location is near the highway. For an overnight stay its fine. nothing pretty about the place but we knew it when we booked it. overally ok
This guest did not leave comments about this hotel.
The hotel was clean and that there wasn't sketchy people around. It was close enough to places to eat but not too close to where it was loud. The area was quiet. Nice clean bathroom and towels. The water was hot, plenty of channels to watch on t.v..
This guest did not leave comments about this hotel.
I liked that it had a kitchen in it and the it was pretty close to everything I was planning to do.
Nice clean room with 2 burner stove top ,microwave and refrigerator. Close to FIT.
Location & Price No
It was very clean, it had its on kitchen and the free wifi. Tge AC could only go down to 68.
It was fine. When I checked in, the attendant told me my card would not be charged anything. They put a $100 hold on my credit card. They lied to be about how they would handled that situation. The entire experience has diminished because they lied to me.
Friendly staff Smelled weird
This hotel requires a $100 deposit which they don't tell you about until you check in. They give no explanation and they don't refund your card for 3-5 business days. Also, they are very weird and strict about using towels and saving soap containers VERY rude staff, weird strict policies, makes you nervous to touch anything without worrying they will charge you