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Staying at this hotel during our four days and three nights ( fron May 7 To May 10 at Room 407) in Medellin was a not so good and it is very far from being the best hotel in the city. Breakafst was good, the room was olds, they need to renew the facilities. However things got worse when we got home in Miami back from Medellin and realized that and Iphone5 and an IPod were stolen from one of our bags while we were at this hotel.
Me gustó su ubicación y la disponibilidad de su personal siempre atento y dispuesto. No tenía un bar disponible. Había una reparación y el olor a pintura era muy fuerte. Solo un restaurante de comida italiana sin contar el Tony Romas. No conseguías comer otra cosa.
Close to parque lleras EVERYTHING! DO NOT STAY HERE! AT ALL!! . Most employees (of course not all, mostly the ones that don't depend on tips) treat you like they are doing you a favor. No patience on answering questions, on talking to you, on trying to accommodate you needs. . The fact that you are VERY close to Parque Lleras can make it really hard to have quiet time, especially at night - and also the windows are not noise proof, are just simple thin glass windows. . WI-FI is just SO SLOWWWW!!! And the signal is just SOO BAD! It makes you sign in ALL THE TIME!!! It's just soo sooo terrible!! . The bed was so hard and old that I had to ask for them to put another mat on top. But of course they had only a kid mat and it wouldn't fit so I ended up with 2 kid mats on top of my old king size that squeaks at every turn. . It's been 6 days that I'm here and they've given me only 1 new set of shampoo/conditioner/soap. I had to save one day when it was ending during my shower, then I guess the lady finally notice it was over and replace it. But since the new conditioner was not used, she took away the next day!! I'm not kidding!!! It's just craazy! . Your minibar is never refilled. it's been 6 days and I'm consuming what's in it but it's never been refilled. . I think they don't refill anything, same thing with laundry. I've had to request laundry bags twice and they still send me only 1 bag/form + it doesn't get refilled after room is cleaned! . The Gym hours are bad and the equipment is dirty full of dust, one of the elliptical has pieces falling apart. . The elevator has 1 single 15-sec advertisement that repeats over and over and over... on the second day I couldn't hear it anymore. Now that I'm on my 6th day with 4 more to go I've created a barrier, I just block it. . There was not a single pen and paper on the room. . There is no paper tissue (Kleenex) in the toilet - and the toilet lights are terrible. . Ow! And the power outlets turn off when you leave so you can't leave anything charging in the room!! hahahaha just bizarre!!! . When you ask for room service (by the way the choices are LAME), remember to ask for salt!! They NEVER send it. I've ordered every single day... Today, the 6th day I ordered in advanced. . And don't be shy, you can hear every time the guest upstairs flushes and takes a shower. It is VERY loud. BTW, get use to noise, as this is a very noisy hotel. . Ah and the water, every time the upstairs guest flushes or is taking a shower, your water pressure decreases considerably! That are probably more details but I think these are enough reasons for you TO DON'T STAY HERE!!!! Really it's been the worst decision I made. And worst of all: they made me PRE-PAY the reservation without refund!!!!! So I can't leave and go anywhere else!!
great location high ceilings good service quiet room moldy shower curtain sponge pillows sheets didn't feel like all cotton breakfast buffet needs attention $50 to add a guest (room was only $80) bathroom needs to be renovated
Great pool environment and spacious rooms. No ventilation in the bathroom, so it got very warm in there taking a shower and getting ready. The service was beyond horrible. It took more than 20 minutes, at times, to get service for drinks. The gym was way less than stellar and more frustrating than useful. Additionally, we could not get pedicures or manicures while there because the girls was out sick. They only have 1 girl for this?!?! How would multiple people get services?? And, upon checking out, the bill was incorrect for incidentals. The only resolve is to email someone...infuriating!
Central location I did not like the fact that the Tony Roma restaurant was closed because of a holiday. It was the main reason I booked this hotel. A 5 star establishment cannot close a restaurant because of a holiday.
Could not sleep both nights because of loud music coming from nearby nightclub. Will not stay at this hotel again
Breakfast buffet was Fabulous! Great location.
The hotel is located close to good restaurants, bars and clubs in Parque Lleras area. Bathroom (toilet) in the room is not very private. It s fairly open to the room. Sound and odors are not contained at all in the bathroom area. Awkward if you are traveling wih a special someone. There are additional charges added to the bill during checkout which are not clearly disclosed in the reservation. Luckily the extra fees/taxes are not too high.
Staff No pool. Or lounge area.
Great price, close to the good restaurants, breakfast was excellent, beautiful view. Double beds for a couple and towels were rough.
breakfast views location quiet cotton sheets good wifi
The hotel is right in the middle of El Poblado - many restaurants and bars all around. Hotel only provided one key for a room booked for two people (when asked for 2nd key was told it's against hotel policy). Breakfast was included but not that good - ended up going out for breakfast instead to one of the many cafes all around. The 'gym' by the pool had a couple excercise bikes and thread mills only.
Location, breakfast, rooms, price. Not much of a gym but that's about it.
clean, centrally located, great breakfast and professional staff. will return. too bad they didnt recommend the Metro Cable or the Mamm museum. Such a great town
Excellent hotel! Friendly staff... Super location! Beds mattresses are kind of hard.
Location It's old, needs remodeling.
Love the people in medellin, excelente customer service, the only thing did not like was my very small room.
- Employees are obsessed with getting tips and do not miss out on any opportunity to ask for them. They were even willing to add a tip to which I had not agreed to the room service receipt AFTER I signed it. Very bad style. Thus one star rating.
Helpful staff and good location Fees that could be avoided only if they tell you that those are optional
I thought that I would like the location but that was not the case. Very poor service from the reception staff and the Internet connection was terrible.
Stayed at the San Fernando Plaza twice during our vacation in Colombia. Rooms were very nice. After reading some reviews, we were expecting there may be issues with spotty internet, but only experienced it the first time we stayed with the connection not being very strong in our room. Didn't have a problem with the internet everywhere else, but couldn't get a strong signal from in our room. Other family members also staying at the hotel didn't have any problem getting internet in their room, and the second time we stayed, we had perfect connection in our room which was on the opposite side of the hotel from our first room. The breakfast was amazing and we had such great service. Everyone was very nice and helpful, and I didn't feel as though they tried to haggle for tips or anything of that sort. We did have a small mix up with our room not being available despite arriving after the 3 pm check in time, but it was taken care of pretty quickly. Over all no complaints, would definitely return!
Location was decent. Hotel was in good shape as far as cleanliness. The breakfast was pretty dang good relative to most hotel breakfast buffets. Receptionist luisa spoke really good English. They gave me late checkout till 3pm! The hotel was a good deal for what I paid. My room was not soundproofed at all. Every voice in the hall, phone ringing in other rooms, doors opening and closing, etc, might as well have been happening in my room with me. They did not have the rooms ready when we arrived despite our having arrived at close to 3pm. One of the rooms was not ready till almost 5pm. The Internet disconnects automatically if your device goes to sleep. A minor annoyance but after the 100th time entering the username/password it got to be pretty aggravating.
Stayed for a week with a friend , very nice property, great customer service in an upscale secure location within walking distance to malls, restaurants, secure atm etc. breakfast buffet had very good assortment of food and baked goods. I would say the only draw back was the rather too firm bed.. And we had no pool during our stay as it was being remodeled. Overall a good place and value. Would come back
Lobby was pretty and grand Towels felt like sandpaper on my skin - and I'm a grown man with rough skin not a dainty lady or child. "Hot" water was lukewarm at best ... A nice hot shower would've been nice at this price. Hotel staff doesn't speak any English Location is away from restaurants or nightlife (though cans are cheap). Better service and nicer properties in the 5* range are Hotel Diez Hoye Charlee
Big and well located. Old rooms, smelly fabric, deficient bathroom.
I really liked the services and the attention of a doormen(Fernando restrepo) who made my stayed more pleaceant . He understood customer service better than the front desk manager or staff The internet (wifi )only worked in the bathroom so after 3 calles to the front desk and after nobody came to help I had to moved my office to the bathroom and I worked all night sitting on the toilet because it was the only place the wifi worked(afemter speaking to the front desk manager ,36 hrs later they brought a modem to the room and the wifi connection finally worked ) . Both rooms I experienced had smelly courtains ,the toilet on the first room leaked all night and created a large pool in the bathroom .the bath tub was not draining properly in both rooms that I slept during my stayed . The second room I was moved in to ,was directly in front of a major construction project on (la loma de los parra)and the air powered jack hammers began operating at 7:59 am so I never had a chance to fully rest .it was not a great experience and I won't be back to that hotel .
the swimming pool area is gorgeous, and you can feel safe and isolated from the hub....the breakfast is. AMAZING...more of a brunch than a breakfast with soup, made to order omelettes and kick butt buffet with rice and beans,
Very good hotel for the price Very good hotel for the price
The deal was great , staff and facilities were excellent No
Great food. Front desk staff spoke English No towels in room. .took 3 calls over 90 minutes to get towels..and each time staff spoke English. ..slow bar service at pool 30 minutes to get a drink ...bring out one guest drink each time ??....Room clean but dated...comfy bed..great linens&toiletries
Room cleaning Bed and room space.
The staff was friendly and helpful when I needed something. They also had English speaking members of their staff., since my Spanish is not fluent. The hotel was very clean in all respects. I would stay at this hotel again when in Medellin. There are restaurants, a supermarket, the metro, and large sports complex in walking distance, and taxi service there is great at a very reasonable cost. The breakfast could use a little help,but.it is ok and included with the room. At the end of the stay they wanted to collect for some type of insurance. I was able to sign a waiver and had no extra cost.. According to my paper work I received from Kayak I did not owe anything at the hotel..
The hotel staff were very nice and helpful. Only half of the staff (approx.) spoke English and we had limited Spanish, but we were still able to communicate. The rooms were totally fine - clean and nicely laid out. Nothing super fancy, but very comfortable and great for the price. It was located about one block from a metro station, which was really helpful, and a 10 minute walk from a supermarket. AC worked well the entire time. Breakfast was great! WiFi worked well. All in all, we were really happy with our choice and would recommend. Bed was a bit firm and there were some cracks in between the window and wall so air could escape/bugs could get in, but nothing worth crying over. No safe in room.
We stayed one night at the end of a week in Medellin before heading to the airport the next morning. The pool was exceptional and the food was terrific! It was our 30th anniversary and the waiter gave us a special appetizer and desert to really make it special. We will be back!
We had three days of no air conditioning where we battled the personnel as they insisted there was nothing wrong. Finally the entire hotel was without air conditioning. I was supposed to have breakfast included in my package..but yet they somehow took this out and charged me $20 American dollars per each within 9 days. They refused to take it off although I had documentation to prove it. The personnel at check-out were rude and unwilling to compromise. I will never stay there again. Totally over priced for nothing. What a waste!!!!!
Beautiful facilities and wonderful service made our stay very pleasant. Between the airport and downtown, so the location is convient. Also, in my opinion, the scenery on this side of Medellin is the prettiest, so the location makes it easy to take scenic trips.
I stayed for 4 days in this hotel , and it was very amazing, and everybody the personal at the hotel , they were very nice, and this hotel has a beautiful pool that you just want to stay in there forever.
Great location in Poblado. The room and hotel was definitely more designed for business clients. Pool area was decent but the hot tubs were not remotely clean. Great restaurant. The front desk staff was rude. They seemed bothered the few times we needed to speak to them. Restaurant staff was great and the bellhop also but everyone we encountered at the front desk gave us a cold reception. Your hotel is average at least tip the scale by having pleasant customer service.
Me gustó la gran mayoría de las cosas, la atención, la comodidad y el buen gusto no me gusto que mi televisor no tuvo señal y el teléfono inalámbrico no servía
A clean and contemporary hotel, beautiful pool area, delicious breakfast which was included, rooms were nice and clean, a bit sparse but satisfactory. Bathroom clean, simple. Check in staff were courteous and extremely friendly. Nothing I really did not like.
Staff was very helpful
The staff was friendly and super hospitable. A great find in the middle of a lot of high priced hotels. Will definitely be my choice next time I'm in Medellin again.
Very friendly staff and great service
Location. The hotel is literally in walking distance from fine dining, shopping, banking and a movie theatre. The staff were very friendly and helpful. The onsite restaurant was very good with a full menu 24 hour room service. The included breakfast was also excellent. The bed was very firm and uncomfortable. The WiFi wasn't reliable in the room. I had to go to the lobby for a decent connection. The hotel is older but is well maintained.
Antes se podían recibir visitas registrándose en recepción, ahora me indicaron que no se puede o si suben hay un cargo de 93,000 pesos Colombianos ($32.00) o sea con esa cantidad casi paga otra noche. No creo que regrese al ese hotel y una pena pero ya busque otras alternativas donde si puedo recibir visitas sin costo
The value is amazing!
The staff was very friendly and helpful. The concierge was especially helpful. She booked tours for us and made sure we were satisfied. Great follow-up!
Pros: Nice hotel, great location, good price and friendly staff. Cons: Internet WiFi worked the first night and was down for the remaining eight nights. The hotel didn't provide an explanation of the problem or appear concerned with fixing it. Major inconvenience.
The decor. That's it. The hidden fees they did not describe. The room was $130,000.00 pesos. To have a guest VISIT (not stay) they want to charge $187,000.00 pesos. To smoke in the room $200,000.00 pesos. To use the sauna which is plastered ALL over the website: an additional $130,000.00. So needless to say: their hidden charges exceed the cost of the room. Not to mention the staff was rude and cold. I didn't even stay, I left due to my dissatisfaction.
The staff here is amazing and very helpful. Omar , William, Sebastian, the two gentleman that work the front desk, the entire staff at the restaurant, everyone was just so nice to me. I speak little to no Spanish and everyone helped me so much. The hotel has a great complementary breakfast and beautiful views. I really enjoyed my time here. It's located around several great restaurants and a cute little park, perfect for foodies, and then walk it off around the park. I would stay here again! The water pressure was a little low, the "jacuzzi" on the roof... Is more like a bath tub that you have to fill up your self. Which for sanitary reasons isn't that bad...... But it takes 40 mins to fill it up, and the water doesn't get hot :( They do charge you for a guest and some hidden fees. I stayed 16 days had a guest for one day, got a massage, and charged 3 meals to my room and insurance per night, I had extra fees of about $150.00
Location to restaurants is good but not close to the business centers. Check in staff was a nightmare. They could not find my online reservation despite me showing them the confirmation on my phone and made me wait a half hour at the desk while they called their boss to see what to do. It was late and I was tired after an all night flight. The proper thing would have been to give me a key and figure it out later on their own.
Clean rooms, friendly staff No cons
Overall a super deal for my money. the staff were outstanding, spoke English, and very helpful in every way. Facilities, food, and service were excellent. Location was great, next to major shopping mall, taxi service always available and walking distance to many things. The hotel arranged taxi travel, tour of the city and offered great advice on things to see and do. I wish the gym had more equipment, but local gyms were only walking distance away.
The Charlee is a new, high style location is a fun, nightlife location in Medellin. The hotel rooms are smaller, but with a large bathroom and decks overlooking the park. The room is very comfortable, however, the location is quite noisy as it is at the center of a high energy night life area with music playing until 3 am. There is also a great bar on the roof of the hotel with amazing views of the city. The staff was very helpful, many spoke some level of English. They were young, and somewhat inexperienced, but were very welcoming and eager to meet your needs. This is a great hotel if you wish to partake of available bars/restaurants/clubs in the area (one right after the other), but don't expect to get any rest prior to 3 am.
Is in an excellent location. Very safe area. Walking distance to the prime nightlife area. Rooms and rooftop bar are great. Included breakfast is of decent quality.
Location. Very nice and clean. Great breakfast. Walls are paper thin.
It was located right next to a pet store or an animal adoption place and at times the dogs barked all night which could be heard in the rooms.
the staff is very helpful and willing to assist wifi is very good... dining is very good located across the street from a shopping center
Good location, really nice hotel for your money Stuff don't really speak English
Terrace overlooking the city was lovely. Staff seemed unhappy. Tiny windows that were up too high to see out. No twin rooms possible.
Modern design. Boutique hotel chic. Good value. Decent breakfast included. The bed was rock hard. I appreciate a firm mattress, but this was beyond uncomfortable.
Can't say enough about my stay, we were visiting for a friend's wedding and the staff went above and beyond in just about every way possible to assist with transport for multiple friends, check ins for the same, and to address little issues that arose, as would happen with any stay. We felt taken care of the whole while, which allowed us to focus on the reason for the trip in the first place.
Food great! Room very clean Great wifi
Excellent location to city center. Quiet. - The bed was not memory foam as advertised. - They do not provide an airport shuttle as advertised. They just arrange for a cab to pick you up. If you arrive late at night, you better have local currency to pay the driver. - Their website did not provide an e-mail address to contact them. - I asked one staff member at the front desk for change to tip a driver and was told I would need to go to the bank, they didn't make change. - Hot water was very spotty. Early in the morning, chances were good. After six or seven at night, I had to wait up to an hour for lukewarm water.
Good Wifi Clean Free dinner & breakfast Quiet (off the main street) Convenient location
Hotel was clean, great location, taxis on standby. I had reservations for myself and my girlfriend for the week. My girlfriend had to register as an additional guest upon check in....not sure why since the reservation was for two guests. This was not the problem, the ridiculous part was every time we entered the hotel they made her verify her status as a guest and/or complete another registration document. This is totally rude, ridiculous, and unacceptable behavior from the staff. Do not treat your guests as if they are prostitutes..Management, train your staff correctly and work on their speed checking guests in and out. It was like your staff cannot read when we were checking out...totally incompetent. I for sure will NOT be recommending or staying at this hotel again.
Very nice hotel
The restaurant serves amazing food--some of the best in Medellin. Great location, off the busy main street so not too noisy, great views, great staff.
Location Price, cleanliness, customer service
We loved our room. It was a suite. The bed was comfortable. Breakfast was great. The location is perfect. I cant think of something that i didnt like. If we come back to colombia this has first place. Will recommend to all my friends.
Terrible staff, rude, The staff
The staff was friendly and helpful. Breakfast was really good with a good variety. Good location and very clean. The only issue I had was the sink and shower seemed slightly clogged. Sink drained slowly and the shower was even worse. By the time I was done showering it was up to my ankles and took 30 mins or more to fully drain.